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Penske Toyota

Downey, CA

4.8
1,521 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,521 Reviews of Penske Toyota

June 16, 2023

The sales person Alejandro was very informative and helpful. My experience was definitely made easier and pain free. More

by Chrismoreno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro and Christian
Report | Print
Jun 17, 2023 -

Penske Toyota responded

Thanks for the five-star review. Our Sales Department strives to be very helpful and informative promptly. If you have any more automotive needs please stop by Penske Toyota.

June 15, 2023

It not a warm welcome atmosphere went we got into that place I had a bad experience last time I was there member not offered anything else about extending service program knowinghad mi last service check More

by Jruiz8272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you to address your feedback. Please call me directly or email your preferred contact information to me. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

June 15, 2023

My service advisor is always very thoughtful and explains everything so I understand. I trust him implicitly. Thomas Arthur is the very best! More

by alxnmum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Our Service Team here at Penske Toyota is proud to read that you had a thoughtful and helpful experience with us. Please feel free to contact us again if we can do anything else to assist you.

June 15, 2023

No complaints- in fact Penske Downey found an issue from a Savvy mechanic that other dealerships couldn't in less than one minute. I drove it away and cracking sound gone. The handlers listen well which is More

by KAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Jun 16, 2023 -

Penske Toyota responded

Hello, thank you for your great review and rating. We are always happy to help at Penske Toyota and it is wonderful to learn that our Service Team could assist you. Take care.

June 14, 2023

Excellent experience. Helpful people and very efficient. Will definitely be returning the next time we are looking to buy. More

by Joshareed84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
Report | Print
Jun 15, 2023 -

Penske Toyota responded

Thank you for your kind words and five-star review. It's great to learn that our Sales Team was helpful and efficient during your visit. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

June 11, 2023

Great service! Kind and friendly people who know what they are doing and are extremely professional. More

by PR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias, Sean Weaver, Jennifer Norsworthy
Report | Print
Jun 12, 2023 -

Penske Toyota responded

Hello, thank you for sharing your feedback and for leaving us a positive review. It's great to know that our professional team does an excellent job at what they do. Your satisfaction means a lot to us, and we truly appreciate you choosing Penske Toyota for all of your automotive needs.

June 11, 2023

Great customer service, both Emilio and Brando provided with detailed information about my car and the time frame of waiting More

by Maricruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez
Report | Print
Jun 12, 2023 -

Penske Toyota responded

Thank you for the glowing review. Our Service Team here at Penske Toyota is ecstatic to learn that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

June 10, 2023

Osacar was a great salesman and I will recommend ones to come to look for him also to purchase a vehicle from this lot everyone was very helpful thank you so much More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Jun 11, 2023 -

Penske Toyota responded

Hi Dee, thank you for your kind words of recommendation! We are ecstatic to learn that you had a wonderful experience with our Sales Team during your visit at Penske Toyota and we welcome you back anytime.

June 10, 2023

I liked the service this time it was lest time waitting for my car service More

by carlossanchez250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Jun 11, 2023 -

Penske Toyota responded

Hello, thank you for your kind review. We are happy to learn that you received timely service at Penske Toyota, please feel free to let us know if there is anything else we can do for you.

June 08, 2023

Richard Tee was an outstanding employee, he explained the repairs and treated me with respect. More

by Lottyquaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Report | Print
Jun 09, 2023 -

Penske Toyota responded

We are ecstatic to learn that our Service Team was able to explain the repairs done to your vehicle and that they treated you with the utmost respect. Thank you for taking the time to leave Penske Toyota this wonderful review. We hope to see you back when needed.

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