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Penske Toyota

Downey, CA

4.8
1,520 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,520 Reviews of Penske Toyota

July 26, 2023

excellent customer service and provide free car wash free coffee nice waiting room. Thank you all. More

by yuelingnye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jul 27, 2023 -

Penske Toyota responded

Thank you for your amazing review. We are so glad that you received excellent service during your visit at Penske Toyota and it would be our pleasure to work with you again someday. Take care!

July 26, 2023

The experience was great, my service advisor did an amazing job. Thanks to all the service personal. More

by Alexis Pina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Report | Print
Jul 27, 2023 -

Penske Toyota responded

Thank you, Alexis! We are excited to have you as a customer of Penske Toyota and are appreciative of your amazing five-star review. Be assured that you can always expect that same level of service, no matter what you need help with. We appreciate your business and hope to see you again soon.

July 25, 2023

They are amazing and so helpful to the customers giving advice and helping to solve any issues More

by Tak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard T
Report | Print
Jul 25, 2023 -

Penske Toyota responded

Thank you for your amazing review! We are always happy to help at Penske Toyota and we hope you have a great rest of your day.

July 25, 2023

My first time at this dealership and from the girl who made the appointment (Priscila) and the guy who helped me with my service (Samuel Aguilar) they were great people with their clear and friendly servi More

by Norma Hdz
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Aguilar
Report | Print
Jul 25, 2023 -

Penske Toyota responded

Hi Norma, thank you for your kind feedback. We are happy to learn that you had a positive first experience with our dealership and it would be our pleasure to assist you with anything at all at Penske Toyota. Have a wonderful day.

Jul 25, 2023 -

Penske Toyota responded

Hi Norma, thank you for your kind feedback. We are happy to learn that you had a positive first experience with our dealership and it would be our pleasure to assist you with anything at all at Penske Toyota. Have a wonderful day.

July 25, 2023

Good service but I feel they need to get better helping non-appointment people. I got to the service line and there was literally no cars there waiting but somehow no one assisted me until 15 minutes later More

by marmun1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar N
Report | Print
Jul 26, 2023 -

Penske Toyota responded

Hello, We take our customer feedback very seriously here at Penske Toyota. If you would like to discuss the wait time you experienced during your recent visit, please send your preferred contact method to me. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

July 24, 2023

Friendly staff, great timing and air conditioned waiting room. Lovely experience and will definitely recommend More

by cynthia.ceballos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jul 24, 2023 -

Penske Toyota responded

Hi Cynthia, thank you for your kind review and recommendation. We are so glad that you had a lovely experience with our staff at Penske Toyota and it would be our pleasure to assist you again in the future. Have an amazing day!

July 24, 2023

Walter was a wonderful guy and he helped to me and my family thank you ! More

by Camilo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter
Report | Print
Jul 24, 2023 -

Penske Toyota responded

We're so pleased to receive your perfect review and learn that you had a wonderful visit working with the Penske Toyota Team, Camilo. If you need anything down the road, please let us know.

July 23, 2023

Three hours wait for oil change to long why appointments if it takes too long More

by fernandoamauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Jul 23, 2023 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Toyota and would like the opportunity to discuss the time it took for our Service Team to complete your vehicle's oil change. Please reach out to me directly. I look forward to hearing from you. Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

July 23, 2023

They had immediate available appointments. They stuck to the appointment time. The service was Quick, thorough, & their staff were extremely polite! More

by blessedarewe79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Jul 24, 2023 -

Penske Toyota responded

Thank you for your kind review. We are so glad that our Service Team provided you with quick and thorough service during your visit. Please let us know if there is anything else we can help you with at Penske Toyota!

July 21, 2023

Great experience every time. Would recommend this place to anyone for service and sales. Staff is friendly. Thank you Jesus. More

by nicholas15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Jul 21, 2023 -

Penske Toyota responded

Thank you for your kind words, and recommendation. We're happy we could help with a friendly and great experience from our staff. We want all of our customers to have a highly-rated experience when visiting Penske Toyota.

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