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Penske Toyota

Downey, CA

4.8
1,518 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,518 Reviews of Penske Toyota

August 06, 2023

Excellent customer service and Brian was very friendly and helpful. He explained what needs to be done. More

by Hzsmislam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Aug 07, 2023 -

Penske Toyota responded

It is so amazing to have your fantastic five-star review. Our Services Team is proud to read they were very helpful, friendly, explained what needed to be done, and provided you with excellent customer service. We are very thankful for your business here at Penske Toyota.

August 05, 2023

Very prompt to serve and solved issues on time. Highly recommended. Easy to get there More

by doc.ayala1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Aug 06, 2023 -

Penske Toyota responded

We are so honored to read your five-star review. Our Service Team is overjoyed to learn that they provided you with very prompt service and completed them in a timely manner. Your generous recommendation to us is highly valued and we are grateful for your business here at Penske Toyota.

August 05, 2023

Adrian the service advisor was professional. Very efficient took time to help and explain what was going on. More

by elvingalindo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Aug 06, 2023 -

Penske Toyota responded

Amazing five-star reviews like yours are greatly appreciated here at Penske Toyota. Our Service Team is proud to read how professional they were when explaining what was going on with your vehicle. It pleases us to learn our team is very efficient when taking the time to help you. Thank you for your business and we are always here to help.

August 05, 2023

I’m a repeating customer and I’ve always been satisfied with the service. All my family cars are serviced here. More

by Acsoto10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berenice
Aug 06, 2023 -

Penske Toyota responded

We enjoy having you as a valued customer and look forward to providing you with the same highly-rated service for years to come. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance at Penske Toyota.

August 03, 2023

Love coming here because while my car is getting fixed, checked, or whatever, I get to sit back on their comfy chairs in the lounge where they have free coffee, hot chocolate, or any hot drink and they als More

by jesse90255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Aug 04, 2023 -

Penske Toyota responded

Thank you for the great rating and review. We are happy to see our Service Team at Penske Toyota was able to provide quality repairs and a comfortable waiting room with beverages. We thank you for your business.

August 02, 2023

Ever time I go here I get quick service. They do a great job. Always courteous and friendly and I do enjoy the espresso’s. More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane, Jennifer Norsworthy
Aug 03, 2023 -

Penske Toyota responded

Gary, thank you for taking the time to write about your positive five-star experience. It's rewarding to learn that our Service Team was courteous, friendly, and took care of you and your automotive needs in a speedy fashion. We hope that you will continue to choose Penske Toyota in the future!

August 02, 2023

I made an appointment for my first scheduled service. Easy to check in. Very reasonable wait time. The staff at Penske Toyota are always pleasant and accommodating. More

by cruelbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Aug 03, 2023 -

Penske Toyota responded

Thank you for this amazing review. It is so great to know our Service Team was able to provide you with a great first experience with us. Accommodating, pleasant, and timely service is always valued here at Penske Toyota. Come see us again for any of your future vehicle needs.

August 01, 2023

Service is always great. I set up the appointment and was seen by Alex right on time. More

by Yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 02, 2023 -

Penske Toyota responded

Hi Yesenia. We are glad to learn that you are consistently impressed with our Service Department and you were able to get an appointment right away. Thank you so much for being a valued customer of Penske Toyota and we look forward to your next visit!

August 01, 2023

Pinsky Toyota has always been one of my favorite places going to not only get my car services but to purchase my cars seven sons one girl all graduating from high school I was bought a car from Pinsky Toyo More

by Lydia Friend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 03, 2023 -

Penske Toyota responded

Thank you for your loyalty and kind words, Lydia! We are so glad that you have received professional assistance from our Sales and Service Teams at Penske Toyota and it would be our pleasure to work with you again in the future. Take care.

July 31, 2023

The dealership is very organized and the shop is usually very good at working on cars in a safe and timely manner. Steven kept me updated on my car and let me know if they found anything that needed to be More

by Ajime152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Aug 02, 2023 -

Penske Toyota responded

Thank you for this amazing five-star review. It makes us proud to read Penske Toyota is very organized and does a very good job of working on cars in a safe and timely manner. We are so grateful for your trust in our Service Team to keep you updated while servicing your vehicle. Your business is important to us and we value you as a customer.

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