Back

Penske Toyota

Downey, CA

4.8
1,518 Reviews

9136 Firestone Blvd

Downey, CA

90241

Directions

By Type

1,518 Reviews of Penske Toyota

August 17, 2023

Fast, reliable service and clear communication. Good to actually speak to a live person to schedule appts. More

by Alma.hernandez80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Aug 18, 2023 -

Penske Toyota responded

Thank you for sharing your positive feedback and giving us five stars here at Penske Toyota. Our team will be happy to assist with anything you need, come and see us any time.

August 15, 2023

I've only dealt with the service department and they are excellent. Richard Tee is my go-to service advisor. He very knowledgeable on Toyotas. More

by brent.rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tee
Aug 16, 2023 -

Penske Toyota responded

We are honored you took the time to leave us a five-star review. It is pleasing to learn that our excellent Service Team was knowledgeable and helpful. You can always count on Penske Toyota for your automotive needs.

August 15, 2023

Demasiado tiempo perdido no me hicieron válida la garantía Mala actitud Poco interés en ayudar a sus clientes More

by Gustavo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine
Aug 16, 2023 -

Penske Toyota responded

Gustavo, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you to address your warranty and the level of care you received with our team. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

August 13, 2023

Brian provided amazing customer service. He was very respectful, professional, and is a car expert. He knew exactly what needed to be done and gave me great recommendations for my vehicle. I More

by Rigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Yanez service department
Aug 14, 2023 -

Penske Toyota responded

Thank you for your 5-star review! We're thrilled to see that our Penske Toyota Service Department delivered amazing customer service, and that your Service Tech's professionalism and expertise left a positive impression. Understanding that you're satisfied and planning to bring more vehicles and recommend us is truly appreciated. Your support means a lot!

August 10, 2023

The dealership is very professional. Everyone was very helpful. The place is very clean too. More

by YS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Aug 11, 2023 -

Penske Toyota responded

Thank you so much for your kind review. We are happy to learn that you had a professional and clean experience with our location and we are always here to assist you again at Penske Toyota. Take care.

August 09, 2023

Service with Yesenia is always a great experience. She’s polite and knowledgeable. I live in Whittier and make the drive to Downey just for her! More

by Jem.4Sure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia Rios , Jennifer Norsworthy
Aug 10, 2023 -

Penske Toyota responded

Thank you for your loyalty and kind words! We are so glad that our Service Team continues to provide you with knowledgeable service at Penske Toyota and we hope you have a wonderful rest of your day.

August 09, 2023

My wife and I doubled up on back to back service and repairs for our Camry and Avalon and we couldn’t be happier with every aspect of Penske Toyota from reception to parts to service department. Everyth More

by Myron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Medina
Aug 10, 2023 -

Penske Toyota responded

Thank you for your kind review of Penske Toyota. We are so glad that our Service Team could provide you with a smooth and friendly vehicle repair experience. Please don't hesitate to reach out if there is anything else we can do for you. Take care!

August 07, 2023

Awesome dealership excellent service and amazing workers thanks too Oscar de Leon and Sergio Reyes for making my dream true with a SUV I've been seeing for a entire year thankyou gentleman for an amazing 10 More

by campillofavian7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
OSCAR DELEON , SERGIO REYES
Aug 08, 2023 -

Penske Toyota responded

Hello, we're glad you're happy with the way we do business here. It is pleasing to learn that our Sales Team made your dreams come true with the SUV you've been looking at. Your satisfaction means a lot to us, and we truly appreciate you choosing Penske Toyota for all of your automotive needs.

August 07, 2023

Service acknowledge is excellent, very friendly. People there who really know what they are doing. I will buy there again. I would definitely buy there More

by databoy007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Aug 07, 2023 -

databoy007 responded

Great Place

Aug 07, 2023 -

Penske Toyota responded

Hello, thank you for your kind review! We are so glad that you had such a great experience with Penske Toyota and we look forward to working with you again someday.

August 06, 2023

We love the this dealership especially Thomas his a great guy that help us with everything our car need to keep us safe in on car. We just wish they would bring shuttle service back That was convenienc More

by miaskyrosy03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 07, 2023 -

Penske Toyota responded

Thank you for taking the time to leave us a five-star review. It's great to know that our Service Team does an excellent job at what they do. Please don't hesitate to reach out to us at Penske Toyota.

...
29
...