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Penske Toyota

Downey, CA

4.8
1,518 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,518 Reviews of Penske Toyota

August 24, 2023

Love the help they make the process fast and easy give me a lot of confidence. More

by dealbajorge2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paola , Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 24, 2023 -

Penske Toyota responded

Thank you so much for this awesome review and 5-star rating. We are so glad to read that our team was able to make the overall process quick and smooth, and gave you a lot of confidence during your visit. It was a great to have you here at Penske Toyota, please reach out to us for any future needs.

August 23, 2023

Great service overall every time! ! My service Advisor is knowledgeable, professional and always very helpful. He’s very detailed and patient. More

by Rose D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Aug 24, 2023 -

Penske Toyota responded

Hello Rose, thanks for this amazing review. Knowledgeable, professional, and helpful assistance is always valued here at Penske Toyota. Our Service Team always strives to provide detailed and patient service to all of our customers. Come see us again for any of your future vehicle needs.

August 23, 2023

Excellent customer service, thanks to Ruben Basaldua for being so kind and helpful, he is the best. More

by rgtorres006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaldua
Report | Print
Aug 24, 2023 -

Penske Toyota responded

We appreciate you taking the time to leave us a five-star review. It makes us proud to know that our kind team was helpful and delivered excellent customer service. We look forward to assisting you again at Penske Toyota.

August 21, 2023

Service my vehicle was super good as always , the agent Nancy was having maybe a bad day, do to the fact that I said good morning, no replay, I told her that I got a promotion to apply to the service, her More

by josefranco.pepe7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco I give her a 1 star, Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 23, 2023 -

Penske Toyota responded

Hello, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you to address the level of customer service you received from our Service Team. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

August 20, 2023

Todo bien el servicio, la explicación muy clara, Cesar fue muy amable Gracias regresaré pronto 👍 More

by Elva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Aug 21, 2023 -

Penske Toyota responded

Thank you for your wonderful review, Elva! We are so glad that you received great, informative service from our Service Team at Penske Toyota and it would be our pleasure to assist you with anything else.

August 20, 2023

Customer oriented, Bryan was very thorough and efficient. Very happy with our service. Will definitely go back More

by Jbmchavez76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Aug 21, 2023 -

Penske Toyota responded

Hello, we are so pleased to read that our team at Penske Toyota was customer oriented, very thorough and efficient on your visit. Thank you so much for taking the time to leave us a great review and 5 stars. Please do not hesitate to reach out to us for any further needs. Have a wonderful day!

August 19, 2023

So happy with our Rav 4. Only complaint whole process took too long. Almost 5 hours. More

by maresfranco90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vu and Laura
Report | Print
Aug 20, 2023 -

Penske Toyota responded

Thanks for the five-star review. We are happy to learn our team was able to get you a new Toyota Rav 4. We hope you continue to choose Penske Toyota for all your automotive needs. Take care!

August 19, 2023

Son muy atentos. Dan un buen servicio Mucho mejor que en otros dealer La rapides More

by NoéGrande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 20, 2023 -

Penske Toyota responded

Thank you for your fantastic review. We are so glad that you received fast and attentive service at Penske Toyota and we would be honored to assist you again someday!

August 18, 2023

The service was great was explain everything in detail. The technician advisory was very professional. Explain to me everything and what he recommended me to do, regarding my service I was very happy with More

by Hnwpaper
Recommend Dealer
Yes
Employees Worked With
Samuel Aguelar
Report | Print
Aug 19, 2023 -

Penske Toyota responded

Hello, thanks for this wonderful review. Professional and informative assistance is always valued by our Service Team. Come see us again here at Penske Toyota for any of your future vehicle needs.

Aug 19, 2023 -

Hnwpaper responded

I will definitely Go back for my next service which is coming up soon my oil change and tire rotation

August 18, 2023

Good service, good knowledge workers good timely service, good house keeping good clean lobby recommended More

by miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Aug 18, 2023 -

Penske Toyota responded

Thank you Miguel, for taking the time to appreciate our building and leaving us this great feedback. We are delighted to read that our team was knowledgeable, worked in a timely manner, and provided a good experience on your visit. Your recommendation is valued at Penske Toyota, please reach out to us if we could be of any assistance.

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