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Penske Toyota

Downey, CA

4.8
1,518 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,518 Reviews of Penske Toyota

August 29, 2023

Convenient, but like any other dealer, they charge higher for repairs besides the maintenance like oil changes, $400 for an engine belt replacement 2017 tacoma had no choice. More

by Tony O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caballero
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Tony, thank you so much for taking the time to leave this feedback and 5-star rating. We are so happy to read that our Service Team was convenient on your visit, and we appreciate your business at Penske Toyota. Please feel free to reach out to us if we can be of any assistance. Have a great day!

August 29, 2023

Thomas was excellent explain everything give me a great time limit, and my experience was great More

by snssteamcleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 30, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5-star rating. We are pleased to read that our team was timely, and was able to provide a great experience on your visit. Your business is valued, and we look forward to assist you again in the future. If you ever need any assistance with your vehicle, Penske Toyota will be here for you.

August 28, 2023

Penske Toyota is my favorite dealership to get my vehicle serviced. I always get great car service and Great customer service. More

by Francess.angulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Thank you so much for trusting us with your vehicle, and taking the time to leave us this great five-star review. It is so great to read that you enjoyed your experience working with our Service Team, and we are glad that you came in. We appreciate your business at Penske Toyota, and please feel free to reach out to us if we can be of any assistance.

August 27, 2023

As always, Tom Arthur is a true customer service champion. I can count on Tom for services that I need. More

by alextoner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Aug 29, 2023 -

Penske Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for your positive five-star review and for choosing Penske Toyota as your first choice.

August 26, 2023

High level of attention and service. I'm very happy to report Penske Toyota service team exceeded my expectations. Friendly attitude, fast communication and response times, excellent ser More

by VanD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve the service advisor
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Hello! We are so happy our friendly Service Team here at Penske Toyota could provide a top-notch experience. It's nice to see that you received a high level of attention and that we exceeded your expectations during your visit to service your vehicle. Thank you for the positive review and please let us know if we can assist you with any future sales or service needs.

August 26, 2023

I had a very early appiontment. And service was fast and accurate...thank you..penske More

by henrybaiza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Aug 26, 2023 -

Penske Toyota responded

Hello, thank you so much for taking the time to leave us this great review and 5 stars. We are very pleased to read that our Service Team was able to provide a quick and accurate experience on your visit. Your business is valued here at Penske Toyota, and we look forward to work with you again in the future.

Aug 26, 2023 -

henrybaiza responded

Of course my sevice was fast and accuate...thanks again i do not like waiting....

August 26, 2023

Very helpful good customer service answering all my questions very polite they were calling to let me know how long is going to take care my car More

by DianaDeCastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
Report | Print
Aug 28, 2023 -

Penske Toyota responded

We are very happy to know you had a very good and helpful customer service experience when calling Penske Toyota and speaking with our polite team. It makes us proud to have your business and thank you for your positive five-star review.

August 26, 2023

I went for a car service. It took a bit longer but they left my car as new. The one that attended me was Brandon Martinez really kind. More

by Kemberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez , Sean Weaver, Jennifer Norsworthy
Report | Print
Aug 28, 2023 -

Penske Toyota responded

Kemberly, thank you for sharing your feedback and positive review. It brings us joy to know that our Service Team was helpful and kind during your visit. Should you need anything, please don't hesitate to reach out to us at Penske Toyota.

August 25, 2023

Service department was great advisor Jasmine was very friendly and helpful with all of my concerns More

by Hnwpaper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmin
Report | Print
Aug 26, 2023 -

Penske Toyota responded

We are thrilled to know you had such a friendly and helpful experience with our Service Team. Do not hesitate to reach out to us here at Penske Toyota if there's anything else we can do for you.

August 25, 2023

Always excellent customer service and promptly service. I have all my vehicles services here ,will definitely recommend it ⭐⭐⭐⭐⭐ More

by Prodigo100xciento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
Aug 25, 2023 -

Penske Toyota responded

Thank you so much for your recommendation, and leaving us 5 stars. We are so happy to know that our Service Team was prompt, and provided a great experience on your visit. Your business is valued, and we look forward to service you again in the future at Penske Toyota. Have a wonderful day!

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