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Penske Toyota

Downey, CA

4.8
1,518 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,518 Reviews of Penske Toyota

September 07, 2023

Thomas Arthur is the best. ..i have been with him so many years..best customer services very detailed reasonable price...I would refer more friends and customers come to see hi More

by Diem Trang Bui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
THOMAS ARTHUR
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Sep 08, 2023 -

Penske Toyota responded

Hello, we are glad to have your positive five-star review of Penske Toyota. It makes us very happy that our Service Team is the best and provided you with the best customer service with very detailed for a reasonable price. Thank you for your kind recommendation to your friends to come visit, Diem.

September 06, 2023

I go there every 3 months and the service is always good. Sometimes I have to wait for a long time because i don’t have a ride, so I get a coffee and read my book or I watch Netflix while I wait. Last time I More

by Carlanie03
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Sep 07, 2023 -

Penske Toyota responded

Hello, thanks for this wonderful review! It is so great to know our Service Team provided you with nice and courteous assistance here at Penske Toyota. Come see us again for any of your future vehicle needs.

September 06, 2023

Good everything on time on this day went there hope to have same service next time More

by LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yesenia
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Sep 07, 2023 -

Penske Toyota responded

We are so happy to read that it was good and on time the day you came to visit for services by our Service Team of Penske Toyota. Thank you for your feedback as it will help to improve our customer satisfaction. We are so grateful for your four-star review, Lee.

September 03, 2023

Friendly and informative staff. Jasmine was great. Gave me the options for what my car needed More

by glenn1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
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Sep 05, 2023 -

Penske Toyota responded

Hello, we are so glad to read that our team was friendly and informative during your visit. Thank you for the 5 stars and positive review, and please do not hesitate to reach out to us at Penske Toyota for any future needs.

September 03, 2023

Good services and helpful. Would likely recommend people. Less time spend waiting. Have available coffee for waiting More

by Mari18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven caballero
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Sep 05, 2023 -

Penske Toyota responded

Hello, we are so happy to read that our Service Team was helpful, and able to provide a good experience on your visit. Thank you so much for the great feedback and 5 stars. It was great to assist you, and we look forward to working with you again in the future at Penske Toyota.

September 03, 2023

Happy with service, not happy with how the service wasn't completed and had to Return More

by Joanne morga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
Report | Print
Sep 04, 2023 -

Penske Toyota responded

Joanne, Your feedback is important to us here at Penske Toyota and I would appreciate the opportunity to speak with you regarding the care our Service Team provided you. Please reach out to me directly. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

September 03, 2023

The person was nice and very helpful and what my car need it with the service More

by sisla_noema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Sep 05, 2023 -

Penske Toyota responded

Hello, we are very excited to read that our Service Team was nice and very helpful during your visit. Thank you for the positive rating and review. It is great to know that you enjoyed your experience working with our team at Penske Toyota, and we hope to see you here again in the future.

August 31, 2023

Great location and environment. Friendly staff ready to assist every time. They are very consistent with procedures to ensure speedy turnaround. More

by H_gom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
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Sep 02, 2023 -

Penske Toyota responded

Hello, thanks for this glowing review! Friendly, consistent, and timely assistance is always valued by our Service Team. Feel free to visit us again here at Penske Toyota anytime for any of your future vehicle needs.

August 31, 2023

So far the experience has been positive, no complaints. They do the job that needs to be done. Also the car wash is a plus, something they don’t do in Cerritos. More

by lalarry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Arias
Report | Print
Sep 02, 2023 -

Penske Toyota responded

Hello. Thank you for taking the time to leave us such an amazing review. We are glad to hear that your experience with our Service Team at Penske Toyota has been positive and the job they do is well done, in addition to the car wash. Please if we can be of any further assistance, do not hesitate to reach out.

August 30, 2023

Esteban was really helpful and super nice! I took my highlander and my Tacoma and he help me with both of my cars! Even thought the service took almost 5 hrs , Esteban did an amazing job at ta More

by Isaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
Report | Print
Aug 31, 2023 -

Penske Toyota responded

Isaura, thank you for sharing this 5-star review of your experience with our nice and helpful Service Team here at Penske Toyota. We enjoyed reading about the amazing service you received for your Toyota Highlander and Toyota Tacoma. Your feedback is greatly appreciated.

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