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Paul Moak Subaru
Jackson, MS
818 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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818 Reviews of Paul Moak Subaru
June 09, 2018
Wash Subaru The service was ok. I got a loaner which I’m glad it was an outback. However they did not do a good job cleaning the Subaru. The inside was not vac The service was ok. I got a loaner which I’m glad it was an outback. However they did not do a good job cleaning the Subaru. The inside was not vacuumed and the tires were not shined. I bought a2018 Outback Touring. That’s the high end of the Subaru ‘s. I expect better care of the cleaning details than what I got. I brought the Subaru in for it’s regular service maintenance, I was just VERY disappointed in the cleaning/details. More
by Johnnie59
Employees Worked With
Brian Baskin
June 08, 2018
Best car purchasing experience we have ever had. Chip was professional,knowledgable and polite making this the best car purchasing experience I have ever had. It was a pleasurable experience from sta Chip was professional,knowledgable and polite making this the best car purchasing experience I have ever had. It was a pleasurable experience from start to finish. Ashley and Jerry in finance were great too. Thank you! More
by Angie B
Employees Worked With
Jerry Warfield, Chip Burns, Ashley Herrin
May 05, 2018
Excellent Service! Rick, Brian, Morgan, and Michael want me to be comfortable in the waiting area, which has a cell phone charger, coffee, snacks, water, and TV. Rick, Brian, Morgan, and Michael want me to be comfortable in the waiting area, which has a cell phone charger, coffee, snacks, water, and TV. More
by Ann
Employees Worked With
Morgan in the Service Department, Rick Hammons, Brian Baskin, Michael Pittman
May 02, 2018
Great service staff We live 3 hours from dealership. Each time service was needed, the service staff has gone out of their way to provide excellent customer service. We live 3 hours from dealership. Each time service was needed, the service staff has gone out of their way to provide excellent customer service. More
by 5ubarufan!
Employees Worked With
Brian Baskin
April 13, 2018
Wonderful Experience Salesman, Chip Burns and Sales Manager, Ashley Herrin are patient, competent, very helpful, and pleasant. Review of car/computer features/use was cle Salesman, Chip Burns and Sales Manager, Ashley Herrin are patient, competent, very helpful, and pleasant. Review of car/computer features/use was clear and complete. More
by Ann136
Employees Worked With
Ashley Herrin - Sales Manager and Megan - first phone/email contact, Chip Burns
July 06, 2017
Rick Hammons was a complete jerk. When asking for a customer-friendly service - as recommended by Subaru America reps - Service Manager Rick Hammons was a completely unprofessional, mi When asking for a customer-friendly service - as recommended by Subaru America reps - Service Manager Rick Hammons was a completely unprofessional, misogynistic jerk. He treated me like a second-class citizen for voicing a concern and making a simple recommendation for improved customer service. He spoke to me in a patronizing tone and dismissed my feedback as if I were wasting his time. Even though the Service Advisor Brian was understanding and tried to accommodate my service requests, xxxxx Hammons was an incompetent bully. I'm not even sure how he's held that position...must not deal with women or professionals much. I will travel out of state if I ever have to deal with an authorized Subaru dealer again. More
by saynotoRH
Employees Worked With
Rick Hammons
May 29, 2017
Liars I talked to one of their internet people and they told me nothing but lies. They said I could trade in my current vehicle on a newer one for the same I talked to one of their internet people and they told me nothing but lies. They said I could trade in my current vehicle on a newer one for the same payments plus never replied after a couple questions later. Ended up driving 2 hours to get told I had to have $8,000 cash or my payments would be $300 more a month. xxxxty service. More
by Dudee
Employees Worked With
Megan Disponette
July 17, 2016
Stress Free My experiencing while buying a Forester, Subaru was that I did not feel pressured and intimidated like I usually feel when buying a new car. My experiencing while buying a Forester, Subaru was that I did not feel pressured and intimidated like I usually feel when buying a new car. More
by panther
Employees Worked With
Chip Burns
July 12, 2016
Ignored and disrespected I went to Paul Moak with every intention of leaving in a brand new outback but due to my experience with Lynn Hancock I will drive as far as I need to I went to Paul Moak with every intention of leaving in a brand new outback but due to my experience with Lynn Hancock I will drive as far as I need to to find another dealer. I wish I could fit all of the disrespect we recieved from this woman without writing a novel but I'll just add some highlights. We had an appointment with Lynn we drove over an hour to get to it only to find she was far from finished with her previous customers and no one else would help us due to our 'appointment' with her. After almost 2 hours of waiting for her She finally come and said 'did you pick out a car yet', no 'hello' no 'sorry for your wait', so i informed her of the fact that no one would help us since we were waiting on her. She walked us outside and couldn't answer any of my questions about the vehicle so I asked if we could just get some prices on 2 vehicles my husband thought he liked as we walked back inside she was right in front of me she opened the door slipped in and let it slam in my face. We sat down got one 'maybe this is the price I dont know what's included on that vehicle' then she got up said she needed to find the invoice for the other vehicle disappeared for 5 minutes come back told us she needs to help her other customers and left us sitting there. More
by RMD
Employees Worked With
Lynn Hancock
July 02, 2016
Great Experience The staff were very friendly and helpful. Ms Lynn Hancock was extremely helpful and listened to my needs and was able to meet them beyond my expectat The staff were very friendly and helpful. Ms Lynn Hancock was extremely helpful and listened to my needs and was able to meet them beyond my expectations. I would highly recommend Paul Moak Suburu as well as Lynn Hancock to everyone! This is my second suburu and will certainly not be the last! More
by Kelly Jordan
Employees Worked With
Lynn Hancock
