Paul Moak Subaru

Excellent Waiting room very good. Morgan answered questions and provided demo of Ascent feature. Brian efficiently arranged service. Parts employees got touch u Waiting room very good. Morgan answered questions and provided demo of Ascent feature. Brian efficiently arranged service. Parts employees got touch up paint ordered so could pick up on same trip. More

Great people, no pressure I went to test drive a used car they had and did not like. The salesman showed me a few other options and details on those; I wasn’t quite ready to ma I went to test drive a used car they had and did not like. The salesman showed me a few other options and details on those; I wasn’t quite ready to make decision then. Later in the day, I was ready to purchase one of their used cars and they stayed late for me to get everything finalized. Great, no pressure experience! More

John Milner I have always had great service from Pahl Moke Subaru and would recommend the dealership there for all service needs for Subaru vehicles. I purchased I have always had great service from Pahl Moke Subaru and would recommend the dealership there for all service needs for Subaru vehicles. I purchased by 2015 Subaru legacy from this dealership and have been pleased with the service since my purchase. More

Best experience I have ever had with a dealership. By far the best experience with a Service Department. Met my appointment time and completed warranty work by the afternoon as agreed. They have earn By far the best experience with a Service Department. Met my appointment time and completed warranty work by the afternoon as agreed. They have earned my business now and in the future. More

Superb customer service Been buying from Paul Moak for several years. In all those many years, their customer service in sales and service has never changed....customer first Been buying from Paul Moak for several years. In all those many years, their customer service in sales and service has never changed....customer first. More

Great service and great relationships.. We’ve bought several cars from this dealer and Lynn Hancock, specifically. She is a joy to work with and we recommend her highly. Likewise, Morgan, wh We’ve bought several cars from this dealer and Lynn Hancock, specifically. She is a joy to work with and we recommend her highly. Likewise, Morgan, who solved our problem was terrific and very knowledgeable and personable... 2018 Outback was taken care of immediately. We are very pleased. More

Friendly Service Department Friendly and courteous service staff. Got the job done and exceeded my expectations as far as the services performed. Only complaint is what they char Friendly and courteous service staff. Got the job done and exceeded my expectations as far as the services performed. Only complaint is what they charge for labor, quite a bit more than others I’ve used. More

service is horrible I have a 2018 Subaru forester. When I first purchased the vehicle is was wonderful. however; within two months I started experiencing my window goin I have a 2018 Subaru forester. When I first purchased the vehicle is was wonderful. however; within two months I started experiencing my window going up an down on its own. I have been to the dealership three times for it to be fixed. my last visit was on Tuesday 11/21/2018 and was told by one of the technicians that it was fixed as far as he is concerned. once I left the dealership, I started back having the same problem within two hours. their is a recall on the window, however paul moak Subaru in Jackson, ms will not FIX IT. This vehicle is driven by my college child. a window that will not stay up is a safety problem, along with endangering her life due to her college in a not so good neighborhood. this is unacceptable. I told the lady on the phone that I was contacting corporate, and she stated their is no corporate number. my next step is contacting my attorney, the BBB, as well as the local news More

Redo of previous review I was given info on sales of extended contract at check out good thru sept. The next day i made numerous calls to purchase and left messages on automa I was given info on sales of extended contract at check out good thru sept. The next day i made numerous calls to purchase and left messages on automated system. I was frustrated at the time i did the revoew. I didnt know business office wasnt open on saturday (the last day of the month). Since then all kinds of allowances were made for it extending into oct. Subaru folks u r the best. More