Paul Moak Subaru

After stopping at two other dealerships, I went to Paul Moak to try out the Forrestor. I'd read that it was a good fit for vertically challenged drivers. I liked it. Sam, the salesman, also showed me othe Moak to try out the Forrestor. I'd read that it was a good fit for vertically challenged drivers. I liked it. Sam, the salesman, also showed me other vehicles. He willingly grabbed keys for five different vehicles so I could test out the fit. Being shorter, finding a steering wheel that was far enough from me while I am still able to press the pedals, is easier said then done. So Sam let me sit and test drive multiple vehicles. As I had been looking at cars for hours, not only were the cars all confused in my mind, but I was tired of sales people. I told Sam up front, I wasn't buying today. I didn't want new. I wanted to see what fit. So we tried the used vehicles he had on hand. I even drove the Forrestor home for the night while I reviewed our finances. Alas, it was out of our price range. So I returned it, knowing it wasn't econmically wise and didn't make me jump for joy. A few days later, Jerry called me with a different vehicle that was in our price range. He offered to have Sam drive it out to me. I test drove this car. And bought it that night. This was all done with no pressure, with understanding and kindness. And I do appreciate that. More

I had a great experience at Paul Moak Subaru. The employees are professional, friendly and courteous. The whole experience from looking to buying was positive. I feel like they are more than a busine employees are professional, friendly and courteous. The whole experience from looking to buying was positive. I feel like they are more than a business but also friends. When I had trouble getting my GPS and Bluetooth working, Lynn and Jerry took time to sit in my car and troubleshoot with me. Lynn wrote me a personal note and called me to thank me for my business. She also checked back in with me throughout the process. When the first car I looked at did not work, she helped me find a better choice. I am totally satisfied with my experience at Paul Moak. My family buys our cars from no other dealership! More

The best way to describe the experience that my wife and I had at Paul Moak is to say that we were treated like family. Jim McLeod was the first person that introduced himself, and he took the time to sit I had at Paul Moak is to say that we were treated like family. Jim McLeod was the first person that introduced himself, and he took the time to sit with us and get to know us while we waited to be helped by Bo Long, who was the second individual we met. Bo was great to work with, was willing to answer all of our questions, and was incredibly friendly throughout the whole process. We then met Jerry, who handled our actual purchase and paperwork, and were again treated very hospitably. They uphold a high standard of excellence and integrity, and we would highly recommend them to any of our friends or family. More

My family has bought vehicles for years from Paul Moak and our experience has always been great. When we purchased the cars, we were treated with courtesy and respect. No hard sell. When we returned fo and our experience has always been great. When we purchased the cars, we were treated with courtesy and respect. No hard sell. When we returned for service later, the work was done promptly and they resolved any problems with as little inconvenience to us as possible. More

There was a bit of break down in communication at one point, wherein Paul Moak was acquiring my car via a dealer transfer, unbeknownst to me (when i requested a dealer locate on the car, they did not men point, wherein Paul Moak was acquiring my car via a dealer transfer, unbeknownst to me (when i requested a dealer locate on the car, they did not mention Jim Keras Subaru, which is where I found the model I wanted. Perhaps, however, Jim Keras did not release it to PM for that reason and that's why PM couldn't 'find' if/offer it to me, I'm not sure). Once it was near the end of negotiations, however, things ran more smoothly and both Chip and Jerry were friendly and helpful and transparent. Overall, a good experience, and I would recommend Paul Moak Subaru to others! More

I recently was involved in an automobile accident in which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car ra which my car was totaled. I also just had a baby (six weeks old) and will be returning to work this week and therefor needed to purchase a new car rather quickly. I found the car I wanted to purchase at Paul Moak Subaru in Jackson, Ms. but having a newborn makes things challenging, I don't have time to just go browse. Ms. Lynn and Mr. Jerry handled as much of the deal as possible over the phone and internet. I requested that the day I planned to test drive the car that the paper work be ready in the event that I liked the car in person as much as I liked it online. They had no problems with that. I arrived at the dealership with the car cleaned, full of gas and ready to go. We drove the car and in less than an hour I was driving the car home! They showed a great deal of courtesy and respect. I truly felt like a valued customer which was totally different from my last car buying experience. (2010 Honda Accord) The last car I purchased took 6 hours to process the paperwork and all the while they were acting like they were doing me a favor by selling me the car. I did not leave there feeling appreciated or as satisfied with the experience even though it was the car I wanted. I would gladly recommend to ANYONE looking to buy a new car that they go see Jerry and Lynn at Paul Moak Subaru. They are truly great people to work with. They didn't pressure me to look at anything I wasn't interested in, nor to add any options that would drive the price of the vehicle up. More

My wife and I have purchased 5 vehicles with Paul Moak, and we have always been satisfied with the services provided. We can go in anytime and they are always there for us. I gave this ratiing because th and we have always been satisfied with the services provided. We can go in anytime and they are always there for us. I gave this ratiing because they have always treated us like family, and we will certainly buy another vehicle from them in the future. More

He was verry professional.I highly recommend Paul Moak He was verry professional.I highly recommend Paul Moak subaru to all who are in the market for a new or used vehicle. They made it very easy to do b He was verry professional.I highly recommend Paul Moak subaru to all who are in the market for a new or used vehicle. They made it very easy to do business with . The finance dept was very professional as well as the sales force. Jamie Moak was very easy to work with. More

My rating is based on two different Subaru Outbacks, a 2002 and a 2010. The service on both vehicles has been easy, friendly, professional, and cost effective. The 2002 received alot of work to keep it 2002 and a 2010. The service on both vehicles has been easy, friendly, professional, and cost effective. The 2002 received alot of work to keep it in good condition in March, 2010. Brian Baskin was instumental in getting Subaru to replace the catalytic converter at no charge to me in August, 2010. The 2010 has been in for two recalls; however, the appointments were at my convenience and cost me nothing. I can truthly say that it is a pleasure to visit the new facility. I have been treated with with respect and courtesy each occasion. More

I am nearly sixty and have purchased 7-8 cars from different dealers over the years. I have purchased my last three vehicles from this dealer. It is very easy to state that Paul Moak is far and away different dealers over the years. I have purchased my last three vehicles from this dealer. It is very easy to state that Paul Moak is far and away the most exceptional I have dealt with. My most recent experience was 6-8 weeks ago when I purchased a new Subaru Outback for my wife. The salesman, Greg Scales is very professional and easy to deal with. First and foremost he knew the product extremely well and made comparisons very easy. He did EXACTLY what he said he would. Jerry Warfield, the sales manager was helpful and efficient on deal closure day. Absolutely no sales games that I have experienced at so many other places. Both of these men have been with this dealership for over 20 years which says a great deal about the operation. I have had my mother's Honda Civic and my previous Volvos serviced (and purchased) here. The Volvo unit also services Subaru. I have never had a problem. Technical staff have been very helpful in breakdown situations, giving good advice even when this has happen out of state. I think all this is a reflection of family ownership instead of corporate. It is very well run from a customer's point of view. Service prices have been quite reasonable and I have never caught them in any scheme to find additional things to fix. I am sure they have some weak points but I have not come across any yet. More