Paul Moak Subaru

Mr Scales knew his product well. He was interested in my selecting the right vehicle for my wife and myself. I especially appreciated his not pressuring us to make a decision. selecting the right vehicle for my wife and myself. I especially appreciated his not pressuring us to make a decision. More

Had a great experience because we were treated nicely, fairly, and the deal was straight to the point. Mr. Scales came in on his scheduled day off to help us. fairly, and the deal was straight to the point. Mr. Scales came in on his scheduled day off to help us. More

Most of the time when you walk into a dealership, you feel as though you are a mouse being stalked by cats. The sales force jumps to see who is going to be the top cat. That was not the feeling I had w feel as though you are a mouse being stalked by cats. The sales force jumps to see who is going to be the top cat. That was not the feeling I had with the Paul Moak dealership. They greeted me and my wife and we looked around without being hassled. When we were ready to sit down with a sales rep we were introduce to Lynn. She was very knowledgeable on the Subaru and I learned a lot from her. I had already done my homework on the Forester and Knew what I wanted. We left that day after putting a down payment on the Forester that I wanted and waited for it to be delivered. Delivery was just as smooth as our initial visit. I was introduced to the Service Dep't, Parts Dep't and most importantly my new Subaru Forester Touring. I will be back in the future and I will buy another Subaru and it will be from the Paul Moak Dealership More

We drove 250 miles to purchase simply because the price was negotiated before we arrived. All paperwork was ready, took 15 minutes. This is the way we like to do business was negotiated before we arrived. All paperwork was ready, took 15 minutes. This is the way we like to do business More

I currently own three Subarus, I had a fourth but traded it in in 2012. Three of these cars I purchased at this dealership and paid cash for each one. I love Subaru but this experience has really soured me it in in 2012. Three of these cars I purchased at this dealership and paid cash for each one. I love Subaru but this experience has really soured me and especially with this dealer.my situation is one in which two of my cars have been recalled; one for a defective steering column and the other for corrosive brake lines. My husband is very ill (end stage COPD and Alzheimer's) cannot be left alone for long periods of time. He does not drive. When I received the recall notice (steering column) the letter stated that if I were uncomfortable driving the car the nearest dealer would come and get it. Then a week or so later I got the second letter(corrosive brake lines). I called the dealer, spoke to service (Val) who told me to call corporate as she knew nothing about it. I did so and spoke to a very pleasant customer service rep who gave me two service request numbers and tried to help. I asked that the dealership pick up both cars and the customer service rep led me to believe, that because of my extenuating circumstances, they may do it, she would speak to dealer. The answer was a pretty rude "No". They were willing to pick up one but not the other and would not deliver back to me, even after I explained my situation. My options at this time are to try to get the cars to Jackson, MS or sell all three and try to fine something comparable and a dealer who is a bit more user friendly. I am leaning towards the later at this time. This is not sour grapes but I would think that after my track record of three cars and paying cash, this dealer would have reconsidered. Given the dealer strategy of telling corporate what they are willing to do or not do, I see nothing but a decrease in sales for Subaru. Subaru is a good automobile but I just wish they would treat their repeat customers with a bit more respect and consideration. At this time I cannot give this dealer the rating I gave them back on 7/13/2011. More

Great experience!! Chip Burns was extremely helpful and knowledgeable about Subarus. I love my new car, and would definitely return for future autos. Thank you for everything! knowledgeable about Subarus. I love my new car, and would definitely return for future autos. Thank you for everything! More

My experience with Paul Moak Subaru was overall a very positive one. I feel as though I got fair trade in for my vehicle which was important to both me and my husband. The individuals that helped, Jonat positive one. I feel as though I got fair trade in for my vehicle which was important to both me and my husband. The individuals that helped, Jonathan and Chip, us were very informative but not pushy. They took the time to go over various options with us and were able to present us options that were complimentary to our budget. Overall a great experience! More

Everyone at the dealership is very nice and friendly. I have never had a problem with the service. The sales Advisor Ms Alexander is always helpful. I was under no pressure to purchase a car. The Sales tea have never had a problem with the service. The sales Advisor Ms Alexander is always helpful. I was under no pressure to purchase a car. The Sales team worked very well with me at getting the price affordable for me. This is my 5th purchase and I will continue to be a customer. The men in the garage take good car of my car. I have never had to return it for something they didn't complete. I know they will take good car of my daughter's new Subaru. More

The sales was very nice and knew his product very well.great customer service from the start to finish..ade sure I was pleased with everything and took time to make sure I could work all settings well.great customer service from the start to finish..ade sure I was pleased with everything and took time to make sure I could work all settings More

I called the dealership the morning my husband and I decided to come to Jackson. The representative asked when we expected to arrive so someone would be available for us. She also said that we should decided to come to Jackson. The representative asked when we expected to arrive so someone would be available for us. She also said that we should ask for Jerry when we arrived. My husband and I arrived at 2:00 and asked for Jerry and were told that he was not back from lunch. Greg Scales was there and said that he could help us. We were glad to meet Greg. He was most helpful in showing us our options, taking the car for a test drive, and pointing out features on the car, and beginning the process of trading our former car for the new one. My husband and I were quite satisfied with our experience with Greg Scales and Paul Moak Volvo and could not be happier with our Volvo. The only negative aspect was the time it took to complete the sale considering we were not financing. We walked into the dealership at 2:00 and left at 6:30. More