Paul Miller Toyota of West Caldwell

Chris at Paul Miller showed professionalism and curiosity. The place is clean , less waiting long. curiosity. The place is clean , less waiting long. More

It was a good experience. Sergio was professional and helpful. Only thing I would improve is that the service time would be quicker. I turned my car in at 9:15am and didn’t ge Sergio was professional and helpful. Only thing I would improve is that the service time would be quicker. I turned my car in at 9:15am and didn’t get it back til almost noon for only an oil change. Rest of experience was good otherwise. More

Experience Amazing customer treatment, Business at its best, no winding road dealing with the customer.. best, no winding road dealing with the customer.. More

It was a terrific and easy experience , Umair was a delight to work with Very good experience delight to work with Very good experience More

This dealership has always been professional and efficient with excellent customer service for repairs and maintenance . efficient with excellent customer service for repairs and maintenance . More

Very courteous and knowledgeable service writer. The diagnosis and explanation of the cause was on point The diagnosis and explanation of the cause was on point More

I want to take another opportunity to thank Chris and the service team members at the dealership for another job well done. All systems are a go and thumbs up. On Friday afternoon while in the process of c service team members at the dealership for another job well done. All systems are a go and thumbs up. On Friday afternoon while in the process of completing my To Do list, when I entered my car, I saw three alert lights, which caused me to take an exhale moment. I am grateful that my call was transferred to Chris. He relieved my anxiety and made an 8am appointment on Saturday. Chris’s comments - "You can complete your errands and I will see you in the morning". On Saturday morning, Chris discovered based on my car service record, that in 20 days, I was due for an oil change, and it would be wise to take care of that service while at the dealership. Thanks for also taking the time to bring another car related issue to my attention. I appreciate the expertise and professional attention to detail of the Toyota, West Caldwell team. Denise B. More

My salesman, Omar Rodreguez,made for a very pleasant and informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the app informed experience. He's knowlegeable, personable, professional and efficient, as well as committed to true customer service. Jaime McVeigh, the appointments coordinator and my initial contact, contributed greatly to a positive experience by providing basic information in a manner that gave me confidence of a successful outcome. The management was fully prepared and able to answer my every question and concern, with special thanks to Nelson Moreno, Ryan Stewart and the entire team.. More

I stopped by Paul Miller Toyota of West Caldwell, NJ to test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was know test drive a 2023 RAV4. The car drove nicely and the staff at the dealership were very helpful. The saleswoman(Kelly) who I was dealing with was knowledgeable and kind. I Kelly came to my home the next day in order to bring me back to the dealership to complete the delivery. It was a no pressure deal. I was able to get the RAV4 at MSRP. I felt this was a good deal considering the new car pricing environment. I’ll be back in 39 months to get another vehicle from Paul Miller Toyota of West Caldwell NJ. Thank you. More

Very rude service department. Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a Complete disregard for the customer. I had an appointment there for a car service on Sat Dec 3rd. Flately denied service once I reached there. What a waste of time and effort to go there on a rainy day. I will never go again. Rude personnel refused to take my complaint as well.. my service Confirmation Code was X02V6HC884, just in case More