Paul Miller Toyota of West Caldwell

The best experience I ever had. I can stop by anytime and get help . I am very happy to have Kamal as my salesman and Jason Harper as my service advisors. They are very helpful to m I can stop by anytime and get help . I am very happy to have Kamal as my salesman and Jason Harper as my service advisors. They are very helpful to me. More

I first dealt with a combination of Jaime and Cathy from internet sales. Both were efficient, knowledgable and quite nice, and did the fair dealing for the regular sales staff. Only met them on the p from internet sales. Both were efficient, knowledgable and quite nice, and did the fair dealing for the regular sales staff. Only met them on the phone. They made the deal. I had some e communication with a sales manager and agreed to show up to purchase the ‘22 Corolla SE. When I got there I met Krzysztof ( Kris) who was the official salesman(?). There were several very nice men who made us feel comfortable (conversation, coffee, water) until Krz got going. He looked through reams of paperwork that I brought with me, and solved several sticky problems until he passed me off to cool Frank in financing. A major nerd, but exactly the kind of guy my sweetie and I appreciate. All were straightforward and seemingly honest. No trickery, fast talk or other car sales cliches. I understood everything. We were taken to the car with Justin, a fine man, who taught this 70 year old the intricacies of working a new car. My last car is a 2010. The electronics are daunting. He made all the new stuff make sense, answered many naïve questions from me, and didn’t make me feel stupid. A keeper. All said and done, a pleasant experience in a car dealership! Surprise! If you would rather have a Honda, they have a dealership across the street. More

I was very pleased with the service and repair to the leather top of my console. In was taken care of in a short time and I appreciate this as being elderly I do not want to sit for a very long time. I leather top of my console. In was taken care of in a short time and I appreciate this as being elderly I do not want to sit for a very long time. I have been very fortunate to have nice people taking care of me. More

Marvin is the best. Knowledgeable, kind and considerate. He is well versed in the mechanics of an automobile. He is there to give you the best deal and to make your p Knowledgeable, kind and considerate. He is well versed in the mechanics of an automobile. He is there to give you the best deal and to make your purchase experience a pleasant one. More

My experiences with the Paul Miller staff has always been positive. Chris was very helpful today. positive. Chris was very helpful today. More

Excellent service . they kept us updated along the way . They have a wonderful customer service. they kept us updated along the way . They have a wonderful customer service. More

It was ok. . will return for part order in 2 day. All seemed expensive. My service person, Tyler was fine & polite . When I was leaving later rhe other guys we . will return for part order in 2 day. All seemed expensive. My service person, Tyler was fine & polite . When I was leaving later rhe other guys were using the " F " word very loudly. I know it's common but they should know not professional. More

Paul Miller of Toyota-West Caldwell's review of my electrical system was thorough and completed as scheduled.. electrical system was thorough and completed as scheduled.. More

Be careful with this dealership, I went to this dealership the salesman wrote down the quotes on papers but didn’t give me to take home when I ask. I finally signed a lease for my car. However, I f dealership the salesman wrote down the quotes on papers but didn’t give me to take home when I ask. I finally signed a lease for my car. However, I found that they charged an extra month of fees of $465 more than the quote. Since I don’t have that paper with me and everything was verbal, I don’t have a proof - I ended up called the police into the store but what the policeman could only do was to give me a report….this is “ Paul Miller Toyota of West Caldwell“ – I have never had such experience in the US in the last 30 years…., so, now I know why they didn’t give me a written quote over the phone or with a written paper in store. They tells you one thing, but, they put another thing inside the contact…I will tell entire world for this story with my police report. More

Brought my vehicle in for service and was greeted on a friendly note. Service did not take long and a review of what was done was explained in a fashion that was easy to understand. friendly note. Service did not take long and a review of what was done was explained in a fashion that was easy to understand. More