Paul Miller Toyota of West Caldwell

After being more or less pushed around at other dealers the last week or so I found myself at Caldwell Toyota. Immediately I felt way more comfortable then I had at other dealers. Pressure was not being pu the last week or so I found myself at Caldwell Toyota. Immediately I felt way more comfortable then I had at other dealers. Pressure was not being put on me at all, instead we found a Rav-4 with options similar to what I was looking for. I was not up sold on anything. The salesmen was very respectful and did not make me feel pressure to have to buy that moment. Once it came time to talk money I felt just as relaxed. We really worked together to get down the price I was looking for. It was clear that they were trying to help me out. After some light negotiation I got to walk away with a new car. I would recommend Caldwell to anyone looking to buy a new car. More

My wife and I had a vary favorable experience because of our salesperson, Mr. Julio Vilchez. He was very friendly and welcoming and was a good listener as well as being an outstanding salesperson. He was ve our salesperson, Mr. Julio Vilchez. He was very friendly and welcoming and was a good listener as well as being an outstanding salesperson. He was very knowledgeable regarding the features of the Camry and explained in detail every step of the process involved in turning in our current Camry and leasing another. We truly felt that he was interested in making this a good experience for us, and had our best interest at heart. Even negotiating the price was done in a non-adversarial way which was much appreciated. We will definitely recommend Julio to our friends looking for a new car. More

Great experience from start to finish. Everyone is so helpful, have been back for scheduled maintainance visits as well...top notch service as well..made me feel totally at home. helpful, have been back for scheduled maintainance visits as well...top notch service as well..made me feel totally at home. More

I enjoyed the exceptional service I received by a sales consulant named Julio Vilchez. He was very professional, knowledgeable and courteous. He went out of his way for me and gave me a better understandin consulant named Julio Vilchez. He was very professional, knowledgeable and courteous. He went out of his way for me and gave me a better understanding on which vehicle would suit me best for my needs. I was about to sign up for a deal with Nissan when I decided to shop around, which thankfully I did because I was introduced to Julio at Caldwell Toyota. I would highly recommend this dealership to anybody who wants excellent customer service and all your questions answered. All the employees were friendly and very personable which made me feel welcomed. I ended up getting a new 2014 Toyota Corolla which I love!!!! Thank you Julio and the helpful staff that made this trip very plesant. I will let all my family and friends know this is a the dealership to go to for exceptional service!!! You wont be disappointed : ) More

I have bought a few new cars from Caldwell Toyota ( both Toyota and Scion ) and the experience has been great every time. Our salesman Alan was great and he really knew the product. John in Finance was very Toyota and Scion ) and the experience has been great every time. Our salesman Alan was great and he really knew the product. John in Finance was very helpful and got me the deal I was looking for. All around it was a great, low pressure transaction and I would definitely recommend this dealership to anyone looking for a new Toyota or Scion. More

HAD A EXCELLENT BUYING EXPERIENCE FOR A NEW AND USED CAR THE SALES STAFF AND JOHN CONTRERAS GAVE US THE BEST PRICE AND SERVICE ANYONE COULD ASK FOR I WILL BE RETURNING AND RECOMMENDING CALDWELL TOYOTA TO THE SALES STAFF AND JOHN CONTRERAS GAVE US THE BEST PRICE AND SERVICE ANYONE COULD ASK FOR I WILL BE RETURNING AND RECOMMENDING CALDWELL TOYOTA TO ALL OF MY FAMILY 5 STARS More

Caldwell Toyota is an old-fashioned dealership in that they still say "they have to go talk to their manager" before giving you a price quote and use the old paper forms with descriptions that you cannot they still say "they have to go talk to their manager" before giving you a price quote and use the old paper forms with descriptions that you cannot understand. That notwithstanding they are by far the best dealership to work with within 50 miles. Their customer service is excellent and the salesperson we worked with, Chris Zak, is calm, pleasant and very easy to work with. He does not pressure and always took time to explain everything. We also found the finance manager Jim Velsor easy to work with. Neither of them tried to sell us anything we didn't want and didn't waste our time. We don't know if we received the best price we could since no other Toyota dealer we contacted would be willing to provide us with an online quote. We provided a detailed request for a price for a Highlander with specific options to 5 Toyota dealers and not one would provide a quote online. They all wanted us to "stop in for a test drive. "or "stop by to check out their "specials". Not sure why Toyota makes the comparison process so difficult. We also looked at Audi's and Acura's and most of the dealers had internet sales and were more than willing to provide quotes through email. If we had not worked with Chris and Jim at Caldwell Toyota we would have given up and purchased something other than a Toyota. More

This dealership is awful. Be mindful if you contact them they are very aggressive in giving over priced quotes. Their intention is to rip customers off. Oliver Laroc actually uses SHOUTY capitals when you m they are very aggressive in giving over priced quotes. Their intention is to rip customers off. Oliver Laroc actually uses SHOUTY capitals when you make website inquiries on vehicles because he stands behind the quotes the sales staff provides. There is no need for immature behavior at a car dealership. With several other dealership choices, I suggest shoppers skip over this one and move on to another dealer. More

The certified master sales consultant at Toytota Caldwell who assisted me in buying a new vehicle, Alan Engert, was very knowledgeable and thorough. Most important, however, he exhibited the qualities I val who assisted me in buying a new vehicle, Alan Engert, was very knowledgeable and thorough. Most important, however, he exhibited the qualities I value most when shopping for a vehicle: fairness, transparency, and honesty. Alan made it very clear that he valued my business by doing everything he could, within reason, to meet my requests. Alfredo Fabregas, the finance and insurance manager, was similarly trustworthy. I fully expected, as I've experienced at other dealerships, an aggressive "won't take no for an answer" sales pitch. Instead of using attrition, it was refreshing to be respected for my point of view. Alfredo listened attentively, sought to understand my lifestyle, and then asked me if I was interested in, or had any questions about, additional coverage options. The recommendations he gently shared with me were greatly appreciated because they were based on the experience of his customers. I commend Toyota Caldwell and its sales department for exemplifying a philosophy that puts consumers' needs first ahead of their own interests. I will definitely be a return customer and refer other people to them who are in the market for a vehicle. More

I hadn't purchased a car in 10 years I was very nervous to go by myself because you always hear of dealerships taking advantage of women. I usually go with my dad but this time I brought my daughte nervous to go by myself because you always hear of dealerships taking advantage of women. I usually go with my dad but this time I brought my daughter. Anthony made feel comfortable right from the start. He didn't treat me like a woman who didn't know anything but he also didnt use car terms that he knew I wouldn't understand. The visit was great both he and Ralph treated my daughter and I so well we drove off the lot that day with a 2013 Toyota 4 Runner. I highly recommend them especially if your a woman. More