Paul Miller Toyota of West Caldwell

Perfect way to make Monday a good day! Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confiden Anton Gonch of the Caldwell Toyota dealership made this an absolute AMAZING experience! He was kind, patient, and really made sure that I was confident with my Toyota Venza. I came to trade in my Ford Explorer because of a really bad experience with the Ford dealership. My husband currently has a Scion Xb and had previously leased a Lexus is. He has had EXCELLENT service in the maintenance department as well as the sales department. Due to him receiving consistent AMAZING service, it was a pretty easy decision to switch. When we got to the dealership, Anton was the first person to greet us and ask us what we needed. We were with him pretty much all day and not once did he make us feel rushed or pressured! He was extremely professional but also very personable as well. He deserves a 10 star rating and I would absolutely recommend the Caldwell Toyota Dealership and specifically the sales associate Anton Gonch!!!! More

Best auto purchase of my life After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in g After visiting several car dealers including Caldwell Toyota we found that working with Mynor Echeverria and John Contreras were the most helpful in giving us the best possible pricing for my trade in and also for the purchase of my new car. They were very professional in providing what was needed to complete the process and fair pricing. I absolutely love my 2015 Rav4 Limited. More

Perfect customer service and prices!!! I am absolutely in love with the leased car and with customer service!!!!!! Will totally be back!Can't ever find deals like this and fast and non-trou I am absolutely in love with the leased car and with customer service!!!!!! Will totally be back!Can't ever find deals like this and fast and non-trouble customer care and leasing process!! More

Great Service!! I worked with Mynor Echeverria this past weekend, who was friendly, knowledgable, and very professional. He was upfront and honest with me through th I worked with Mynor Echeverria this past weekend, who was friendly, knowledgable, and very professional. He was upfront and honest with me through the whole process and he made it painless. If you are looking to buy a new or used Toyota, I highly recommend working with Mynor at Caldwell Toyota. Great customer service and a great facility. More

Straight forward, no games Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No p Bought a pre-owned car for my son. Our sales person, Julio, was very understanding of our requirements and very helpful at reviewing the options. No pressure. Dealership seems well managed. Made it easy to test drive cars. My only complaint is that the check-out process was a little longer than I was hoping since I paid cash. Other than that, it was a great experience. More

my first new car lease was excellent! bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the fin bravo caldwell! this lease deal was perfect from start to finish i will be back again thanks julio and john contreras in nj this has to be the finest place to purchase or lease a toyota More

Misleading Customers Does Not Work! It's not professional! We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Ca We were at Parkway Toyota, almost ready to sign the papers, when I wanted to compare the price with another dealership closer to home. And I called Caldwell Toyota - wish I didn't. They quoted a lower price and Bob Winograd at Parkway Toyota was wondering how they could quote that price and asked us to call Caldwell Toyota back to check if they are not including the various fees / taxes and to confirm the out of the door price. They reconfirmed the out of the door price and so we went to visit the dealership and within 10 minutes found out that their quoted price did not include the fees. So we were misled by the person we spoke on the phone - not sure if on purpose or due to lack of training. We went back to Parkway Toyota and of course we wouldn't ever be back to purchase a car from Caldwell Toyota although they are only minutes away from our home. More

Kenny- don't buy from this guy Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anythi Where to begin... I bought a car today, my first! I was so excited! I also had to get my own insurance. Kenny couldn't figure out how to do anything and I ended up sitting around for like 2 hours while he tried to get me insurance. He kept telling me all the wrong things and it took FOREVER. I think I got ripped off on the price too More

Never again We have leased many Toyotas. We are what you call a very loyal customer and while we have done business here before each time it was with pain. The sa We have leased many Toyotas. We are what you call a very loyal customer and while we have done business here before each time it was with pain. The sales staff is unrealible, not knowledgable, and lacks follow up. They pulled some sneaky things while at the dealership even though we were a repeat customer. We finally had enough. They lost our trust and relationship so we finally walk out and took our business else where - it almost made us leave Toyotas. But... We found a better dealer still in the area that has much much more inventory, better pricing, wonderful staff and values customer service. We moved all our business and will not be returning to this dealership. Highly recommend NOT doing business here ESP. When there are other dealers with better everything. More

Purchase of 2012 Toyota Corolla S When do I begin... my purchase of a 2012 Toyota Corolla S with only 6500 miles, at CALDWELL TOYOTA was UNBELIEVABLE! I have purchased many Toyota's in When do I begin... my purchase of a 2012 Toyota Corolla S with only 6500 miles, at CALDWELL TOYOTA was UNBELIEVABLE! I have purchased many Toyota's in my life time from different Toyota dealerships. My experience at CALDWELL TOYOTA was the easiest and most painless of all. My SA Mr. Mynor Cheverria was very professional, not "pushy" and very knowledgeable. He had great patience with my many question about the car that I wanted to purchase. The Sales Manager, Mr. Ralph Mosely was also "SUPER" to talk to. I felt very at ease and not rushed into make my decision making.I will recommend Caldwell Toyota to my friends and family members without thinking twice should someone ask me. Caldwell Toyota may not be one of the bigger Toyota dealerships in New Jersey, but sometimes smaller is better as you get "Personalized Service and Care". You won''t receive this from the bigger dealerships as they probably work on numbers only..... Mr. Alfredo Fabregas, who is in the Finance Department was also very pleasant to deal with. He did not push me on getting extra items that I didn't need when it came to go over the finances for my vehicle. Instead, I explained to him what my needs were and from there he suggested options. Very friendly and listened very well to me. Mr. Thurman Roberts, in the Service Department is a pleasure to deal with. I thought I heard a noise when I started my car and made an appointment at Caldwell Toyota Service and explained to Mr. Roberts my concern. He genuinely took great notice of what I said and let me explain in detail what I thought was wrong with my car. From past experience with other service departments they usually roll their eyes or make some kind of a face like "are you kidding me" kind of expression. It was a Saturday morning the the service department was extremely busy.I was told it would be about 2 hours wait time. Well Mr. Roberts lied to me. Car was actually ready in less than 1 hour. Noise was gone and was assured it I needed anything else that I should contact him anytime. As I said earlier, "Personalized Service and Care". They have a very happy customer in me and I will be back again once my Son needs his car. NEW LOYAL CALDWELL TOYOTA CUSTOMER, Peter More