Parks Toyota of DeLand

Never walked away from a sale...until this place. If I could give a zero rating, I would. About a week ago my husband and I drove there to hopefully purchase a used Audi s3. My husband has been search If I could give a zero rating, I would. About a week ago my husband and I drove there to hopefully purchase a used Audi s3. My husband has been searching for six months and knew what a reasonable price was for the car and knew how much he should be paying for it each month. I should also mention he used to work for Ford corporate so he's aware of dealerships sales tactics in advance. He went into this telling the sales woman and two other managers that came in after that if the numbers didn't work no hard feelings. They wouldn't budge from their price but instead of saying they couldn't drop the price they managed to make matters even worse. We didn't want to pay $50-$60 more per month for the car and we made that incredibly clear. The general sales manager, Mr.Pickles, came over and asked us to increase our budget...now at this point they haven't even taken a dollar off the price of the car, we said no, we aren't increasing our budget.He procceds to fire insults thinking he can intimidateusinto buying it. First he says if we want an Audi we need to be prepared for "Big Boy Payments." He again asks us to raise our budget and we say no. He then proceeds to tell us that if we can't raise our budget then we probably cannot afford the car or the maintenance. That was the last straw and we got up and left. On the way out my husband says if you drop the price give us a call and Mr. pickles said "don't worry, we won't." This is also we asked them not to run credit until we got the numbers down and they ran it anyway....after we showed them how good the credit score is. Mr. Pickles also told us we would not find another car like this in 250 miles for this price. Well he was WRONG, two days later we bought the same car, similar mileage, for about 6k less out the door than his price and no ripoff dealer fee. This is why people hate buying cars, people like him. I encourage you to avoid Park Toyota as long as he works there. He has zero customer service skills. More

Great Service Advisors After having a bad experience at David Mauss Toyota, I was hesitant to try a new Toyota dealership and had a bad taste in my mouth about Toyota in gen After having a bad experience at David Mauss Toyota, I was hesitant to try a new Toyota dealership and had a bad taste in my mouth about Toyota in general. That has all changed (so far) after my visit at Deland Toyota. More

Customer Service First time appt at this dealership for service. Roberto was informative and courteous. Explained procedures. Waiting area was clean and personal fr First time appt at this dealership for service. Roberto was informative and courteous. Explained procedures. Waiting area was clean and personal friendly. Will go again when necessary. More

Great place to purchase a new or used car Excellent customer service when compared to other Toyota dealership Andrea along with her sales manager did a great job from start to finish in fact I Excellent customer service when compared to other Toyota dealership Andrea along with her sales manager did a great job from start to finish in fact I was getting the same car elsewhere for a few hundred dollars cheaper but I choose to do my business at Park Toyota dealership as a result of good customer service in the past so I am stuck with you guys when it comes to car purchasing More

Employees steal Got my car serviced they stole my phone that I use as an MP3 player. I reported it to them several days later. So I was pretty much fine with the loss Got my car serviced they stole my phone that I use as an MP3 player. I reported it to them several days later. So I was pretty much fine with the loss of the phone up until I got a call from Denise the customer relations manager. She offered me a free oil change. Which was hilarious because I already get free oil changes for the next 8 years. That’s what I paid for. Her offer was a disgrace because she didn’t even care to look up what I got from them and I’ve been with them for 4 years. I’ve sent people there to get vehicles. But this girl pissed me off with her bs resolution. So she got mad when I told her her offer was a disgrace. She is still clueless that I won’t be paying for an oil change for 8 years. She doesn’t care about customer relations so my suggestion is make sure you empty your car out before getting serviced. Otherwise your out of luck and no one will even help you out. No f**ks were giving when they need to correct something they did wrong. But will happily take your money. More

Good service experience Delana went above and beyond to help me. She was amazing. Everyone had good customer service and communicated everything they were doing to my car wh Delana went above and beyond to help me. She was amazing. Everyone had good customer service and communicated everything they were doing to my car which was important because I don’t know a lot about cars. More

Toyota tacoma Derrick G was awesome job at sale and delivery of my 2018 toyota tacoma.my overall experience was awesome. My finance guy had a language barrier hard Derrick G was awesome job at sale and delivery of my 2018 toyota tacoma.my overall experience was awesome. My finance guy had a language barrier hard to understand his Spanish accent and was not very clear on what he was doing. Started out with having buyer and co buyer mixed up had to redo paperwork and payment was higher than originally agreed too. Very satisfied with Derrick Guilich salesperson not satisfied with finance officer. More

Excellent service This Was The first time visiting Parks Toyota. My service advisor was extremely professional and customer oriented. My service advisor made me feel li This Was The first time visiting Parks Toyota. My service advisor was extremely professional and customer oriented. My service advisor made me feel like I was visiting my local Toyota dealership on the West Coast. Much appreciated 👍 More

2018. Feb 17 maintenance Prius V 2012 I had my Prius V coming up on 100,000 mile maintenance. They were great and took care of everything since it was a long visit they shuttled me to tow I had my Prius V coming up on 100,000 mile maintenance. They were great and took care of everything since it was a long visit they shuttled me to town for lunch with a friend. I appreciate their care and friendliness More

Disappointing service visit Upon check in service advisor told me I was not eligible for the tires for life program because I had not had enough service visit to Parks for the la Upon check in service advisor told me I was not eligible for the tires for life program because I had not had enough service visit to Parks for the last year. I han retired and have not used my vehicle as much as I had in the past. Then I was told that if I paid for three alignments I would be reinstated. That is extortion in my book. Then when I got home after service I found the two front tires had different tire pressures and I had tires rotated and a wheel alignment done. So much for correct service after the lecture from the service advisor that I hadn’t done proper service on my truck. Very disappointing after being a loyal customer! More