Parks Toyota of DeLand

DO NOT GO HERE! ! The service department is incompetent, does not take responsibility for their errors, and WILL cost you money. We are long time loyal Toyota custome ! The service department is incompetent, does not take responsibility for their errors, and WILL cost you money. We are long time loyal Toyota customers and have never had issues with a dealership until now. We moved into this area 6 months ago and have had problems every single time we’ve brought a car in. The most recent is the most ridiculous! My husband brought my 2023 Toyota in for its second oil change. After the oil change I started noticing small oil spots in my driveway. Having a new car, of course I didn’t think for a second that it would be my car and asked my daughter to stop parking in my spot bc her car does leak oil. A bit later I noticed the oil spots were getting bigger. Talked to my daughter and she confirmed she’s not parking there anymore but her boyfriend has been and she’ll have him stop. Welp…. I pulled into my driveway one day to grab sometime from my house and pulled right back out. That’s when unnoticed the oil on my driveway was still wet. I pulled back in and looked under my car to see that it was actually my car leaking this whole time! I immediately called Parkland Toyota and was told to drive my car in the next morning. The next morning I called and asked if they really want me to drive my car that’s been leaking oil for 2 months now. They said no and gave me the number of the tow company to pick it up. Soooo once it was brought in they say the undercarriage of my car is fine with no issues BUT my oil filter is dented and damaged and that it’s not their fault so I have to pay the $123 tow bill. HOW is my oil filter dented and damaged but the undercarriage is in perfect condition?! And no I didn’t take my car to anyone else… WHY would I do that?! My lease includes service. It’s FREE! NO ONE ELSE TOUCHES MY CAR. However, they decide it’s not their problem. Again, HOW?!! Did someone sneak onto my property, take down the cover, dent my oil filter, and put everything back nicely? THAT MAKES NO SENSE! But that’s what the service manager would rather believe than the fact that their technician screwed up. Talking to other mechanics about my issue they believe the technician probably had an issue getting my oil filter off when the oil was changed and after damaging it just decided to leave it. That makes way more sense than anything else! BUT this place cannot take responsibility for their incompetence. They would rather make their customer pay a $123 tow bill and lose lifetime Toyota customers over an oil filter and a tow bill. More

First time car buyer and had a very smooth quick process. Everyone is incredibly kind and they even got me a good deal without a down payment or cobuyer Everyone is incredibly kind and they even got me a good deal without a down payment or cobuyer More

Shoutout to Gina Morgello for a great purchase experience, she is an amazing person to do business with. No pressure, very polite and lovely, and customer service was spot-on. Jesus Garcia, the sa experience, she is an amazing person to do business with. No pressure, very polite and lovely, and customer service was spot-on. Jesus Garcia, the sales manager, also was great and attentive. Gave me peace of mind and was very helpful with the process. Would definitely buy here again in the future. More

Buyer beware purchased a used vehicle a week ago park plus added 3,000.00 dollars more to price. Then bait and switch started advertised on internet things aren’t as they seem 20inch tires and wheels say plus added 3,000.00 dollars more to price. Then bait and switch started advertised on internet things aren’t as they seem 20inch tires and wheels say they are on the vehicle but are not. Called salesman was told he can’t help call used car manager it’s now his problem. Called to talk to Johnny . Was blocked and told managers don’t talk to customers . Leave a message he will call you back . Well after waiting several days no call . Guess no one cares about the customer anymore . Well no 20 inch tires and wheels just decreases my value 2,500 dollars in resale. So all told buyer be ware !! So all told I’m in a wheel chair and maybe the ADA may what to hear how things are run and how disabled people are treated. More

Parks Toyota if DeLand was awesome from the first step in the door; from be greeted & not being harassed. Bruce was Great 👍🏼 he answered all my questions & was able to put up my indecisiveness. He helped m the door; from be greeted & not being harassed. Bruce was Great 👍🏼 he answered all my questions & was able to put up my indecisiveness. He helped me & didn’t make me feel pressured into purchasing anything. Isaiah is very pleasant & pleasing to chat with and willing to assist in anything that I may have needed!! Scott the Financial Advisor was very knowledgeable & understanding of my requests; he made things go so smooth besides making it a quick process. Thanks to all at Parks Toyota of DeLand for the Amazing Experience!! More

Stay away at all cost. You will quickly learn what a $2995.00 Parks Plus is. That translates into a $2995.00 Parks Plus screwing. 18k vehicle turns into 24k with bogus fees You will quickly learn what a $2995.00 Parks Plus is. That translates into a $2995.00 Parks Plus screwing. 18k vehicle turns into 24k with bogus fees. Buyer beware, gross bate and switch going on. More

Bruce was a Great salesman taking care of the vehicle we wanted to purchase. Thanks to everyone at Parks Toyota of DeLand for making our car enjoyable. wanted to purchase. Thanks to everyone at Parks Toyota of DeLand for making our car enjoyable. More

The transaction was easy and stress-free. Much better than other dealerships I’ve dealt with. Much better than other dealerships I’ve dealt with. More

Darek G is the absolute best ! !! If you need a car drive on over to Deland Toyota and ask for Darek, you won’t be disappointed. !! If you need a car drive on over to Deland Toyota and ask for Darek, you won’t be disappointed. More