Parks Toyota of DeLand

Used Mazda 3 purchase Extremely pleased with our experience. A welcoming presence from the staffs also throughout the negotiations and final purchase. We will definitely Extremely pleased with our experience. A welcoming presence from the staffs also throughout the negotiations and final purchase. We will definitely consider Parks first for our next vehicle purchase. More

Best car buying experience Was very happy with every aspect of my experience with Parks. After a horrible experience dealing with Deland Nissan, I went to Parks and was shown ho Was very happy with every aspect of my experience with Parks. After a horrible experience dealing with Deland Nissan, I went to Parks and was shown how a car dealer should run their business. More

horrible experieces If you’re looking for a dealership with integrity and fairness, please AVOID Parks Toyota of DeLand at all costs! We share our unfortunate story to re If you’re looking for a dealership with integrity and fairness, please AVOID Parks Toyota of DeLand at all costs! We share our unfortunate story to reveal the true face of this dealership. We purchased a 2014 Toyota Camry XLE hybrid from Parks Toyota of DeLand on 5/28/2018 with full payment. The salesman, Mr. Derek Jenkins, showed us a clean Carfax sheet. However, we found out a major defect the next day—the front driver door was repainted with a mismatched color. We contacted the dealership immediately. The general sales manager, Mr. Chad Pickles, in an unpleasant way, said we bought the car, and we own it. He gave us two options: either to take it as is or come to exchange a different car. He said our best option is to exchange a brand new car because used cars will always have defects. Before the purchase was made, Mr. Derek Jenkins showed us a sheet that marked a few minor body defects on this car; but did not mention anything about the door. When he showed us the car, he had all four doors wide open before we approached the car. He explained that he opened all doors so we can see the insides. On Memory day, the weather was cloudy and rainy. We saw the car at around 7-8pm. The mismatched color on the door was hard to detect especially with the doors being wide open. We are female physicians that are not sophisticated with motor vehicles. We gave our trust to Mr. Jenkins. However, the next day under sunlight, the mismatched color was so obvious that even Ray Charles could see. It is hard to imagine professionals at the dealership had no knowledge of it. We took this car to a body shop of Bev Toyota on 5/30/18, without saying anything, we asked the person who gave estimates what was wrong with this car, he immediately said the front driver door had been repainted, and the color didn’t not match. There were also misalignments under the door, which indicated an accident might have occurred to this car. Also, the keyless entry on this door is not functional. This car is purchased for a beautiful young lady. She felt so disappointed when discovering the color mismatch that she does not feel comfortable driving this car as is. We searched very hard to avoid cars with accidents. We were not planning to purchase a brand new car. We also don’t feel comfortable to exchange a different car from the same dealership who presented us a vehicle with a major undisclosed defect. We tried to reach the general manager, Mr. Louis Hernandez, on 5/30/18. We made a total of 7-8 calls to the dealer and left several messages to the front desk person who refused to connect the phone to his voicemails. Nobody called us back during business hour. I had placed a call after hour to leave a message on his voicemail without being blocked by the front desk. I also sent him an email. The next morning, Mr. Hernandez called back. Surprisingly, instead of acknowledging this fact, he insisted on having sold us a car that has a clean Carfax, denied any wrongdoings from their dealership. He stated that the people at dealership are not trained with car painting. Another thing to note, on the Carfax we saw, the odometer of this car is listed as about 18,000 miles, at time of our purchase the mileage is over 23,000. We asked to speak to the owner; he claimed that he is the owner, which we don’t believe it’s true. He said there is no cooling off period. Once we drove the car out of their lot, we own the car. We told him we can’t accept the condition of this car and would place a hold on payment but remain open to discuss the solution. He threatened to prosecute us as theft. Jesus! What a dealership! What leadership at this dealership! We would like to place this payment to a third party escrow account until the issue gets resolved. We would appreciate if anyone can provide information on how to proceed. We are also asking for your help to assist on finding the owner of this dealership. We are hoping to speak to the owner directly to resolve this issue in an amicable way. Although we know that Mr. Hernandez has the authority to conclude this issue amicably, we question his desire to do so at this point. We greatly appreciate any help you may provide. More

Customer service was great....great Team work Bruce Hrabia great guy. Thank u for taking the te and making me happy in the end. Pleasant personality, great customer service. Team work is excellent Bruce Hrabia great guy. Thank u for taking the te and making me happy in the end. Pleasant personality, great customer service. Team work is excellent. Thanks again A More

Wonderful They are very good people to make bussinnes help me a lot and take care that my use car a buy dond have any trouble i recomended nice to meet them They are very good people to make bussinnes help me a lot and take care that my use car a buy dond have any trouble i recomended nice to meet them More

Couldn't have asked for a better new car buying experience. We got a very good internet quote on a 2018 Highlander XLE and visited Parks for a test drive. We worked with DJ who was very accommodating, knowledg We got a very good internet quote on a 2018 Highlander XLE and visited Parks for a test drive. We worked with DJ who was very accommodating, knowledgeable and professional, as well as fun to be around. Three days later we returned to take possession of our beautiful new car and worked with Derek, then finalized the papers with Scott. We were equally impressed with the service we received from Derek and Scott. Derek gave us another run-down of the many features of the XLE and assured us that he will be happy to answer any future questions we might have. Scott has the paperwork process down to a science so even though we had to sign lots of it, the process was smooth and not too time consuming. Overall my husband and I rank Parks better than EXCELLENT and will recommend this dealership to our friends and family. In 2007 I owned a basic Highlander which I drove for 7 years with no trouble ever. I'm very happy to be back in a Toyota. It is comfortable, quiet and has lots of safety features. More

Rude and condescending dealership Literally the worst dealership I have ever been to. I went there to look at and possibly purchase an Audi S3 that was available. Drove the car and Literally the worst dealership I have ever been to. I went there to look at and possibly purchase an Audi S3 that was available. Drove the car and was ready to start working on the price. The out the door price started at $40k including their rip off $900 "dealer doc fee". I told the salesperson that was too high and I wanted to be more towards $35k. She goes back and out comes the sales manager trying to justify the price. I tell him that's what I want to pay and if they can't make it happen, that's fine no hard feelings. He goes back and out comes the general sales manager. This is where is all really goes sideways. He says it will be $50 a month more than I want to pay. I said that's too much and I don't want to pay that much. After some back and forth of him trying to get me to increase my budget he says "If you want to start looking at audis and luxury cars you need to be ready for a big boy payment". Strike one. I fail to see how that was at all necessary. He starts try and get me to go up $25 a month. I say no, I want to pay X amount. He plays the whole "this is the only car like this in 250 miles blah blah the price is good". Which is obviously a lie since I have been looking for this specific car and there's a few around and the price was decent, not great. He then says "I'm just going to be honest, if you can't come up with an extra $25 a month in your budget maybe you can't afford an Audi and all the maintenance". I have never been more shocked in my life. I don't know what game he's playing to try and guilt me into paying more for a car than I want. He should crawl back to the buy here pay here car lot he came from. We immediately got up and left without another word. This Mr pickles is literally everything wrong with car dealerships. He is the reason people hate car dealerships and as long as he is allowed to talk to customers, park will continue to lose people. I went to a Toyota dealership in West Palm two days later and bought an S3 for the price I wanted with no shady dealer fees or anything else. More

Never walked away from a sale...until this place. If I could give a zero rating, I would. About a week ago my husband and I drove there to hopefully purchase a used Audi s3. My husband has been search If I could give a zero rating, I would. About a week ago my husband and I drove there to hopefully purchase a used Audi s3. My husband has been searching for six months and knew what a reasonable price was for the car and knew how much he should be paying for it each month. I should also mention he used to work for Ford corporate so he's aware of dealerships sales tactics in advance. He went into this telling the sales woman and two other managers that came in after that if the numbers didn't work no hard feelings. They wouldn't budge from their price but instead of saying they couldn't drop the price they managed to make matters even worse. We didn't want to pay $50-$60 more per month for the car and we made that incredibly clear. The general sales manager, Mr.Pickles, came over and asked us to increase our budget...now at this point they haven't even taken a dollar off the price of the car, we said no, we aren't increasing our budget.He procceds to fire insults thinking he can intimidateusinto buying it. First he says if we want an Audi we need to be prepared for "Big Boy Payments." He again asks us to raise our budget and we say no. He then proceeds to tell us that if we can't raise our budget then we probably cannot afford the car or the maintenance. That was the last straw and we got up and left. On the way out my husband says if you drop the price give us a call and Mr. pickles said "don't worry, we won't." This is also we asked them not to run credit until we got the numbers down and they ran it anyway....after we showed them how good the credit score is. Mr. Pickles also told us we would not find another car like this in 250 miles for this price. Well he was WRONG, two days later we bought the same car, similar mileage, for about 6k less out the door than his price and no ripoff dealer fee. This is why people hate buying cars, people like him. I encourage you to avoid Park Toyota as long as he works there. He has zero customer service skills. More

Great Service Advisors After having a bad experience at David Mauss Toyota, I was hesitant to try a new Toyota dealership and had a bad taste in my mouth about Toyota in gen After having a bad experience at David Mauss Toyota, I was hesitant to try a new Toyota dealership and had a bad taste in my mouth about Toyota in general. That has all changed (so far) after my visit at Deland Toyota. More

Customer Service First time appt at this dealership for service. Roberto was informative and courteous. Explained procedures. Waiting area was clean and personal fr First time appt at this dealership for service. Roberto was informative and courteous. Explained procedures. Waiting area was clean and personal friendly. Will go again when necessary. More