Parks Ford Lincoln of Gainesville

The salesperson, Michael, was very friendly, helpful, and knowledgeable about the specific vehicles we were inquiring about. knowledgeable about the specific vehicles we were inquiring about. More

If it was possible to give 10 stars, these folks would get it. My wife and I have purchased several cars over our lifetime and have never experienced the level of outstanding courtesy and professional ser get it. My wife and I have purchased several cars over our lifetime and have never experienced the level of outstanding courtesy and professional service that we did with this team. From the sales specialists, (Josh Torres and Darion Dixon), to the finance and sales managers, ( Lowell Lackey and Donnie Reynolds), all made our experience and purchase a very positive experience. I will definitely recommend a visit to Parks dealerships to anyone I know looking for a new car. I want to thank all of these folks again for their outstanding service and assistance. I will definitely be back if I am looking to purchase another car. The Taylors. Note: Your survey does not let us pick a Hyundai or model. We purchased a Hyundai Palisade Calligraphy. More

My car was in service for 3 months. The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service departm The engine was being rebuilt under warranty. I was told it would take 4-5 weeks. Problem 1- we delivered a brand new battery to the service department in the first week of service. We were called and emailed at least 5 times over the several weeks to tell us we needed a new battery. Eventually, we had to send the invoice and get upset to make sure the battery was installed. Problem 2- no other repairs or the possibility of repairs were discussed. Then once the engine was being installed, all of a sudden thousands of dollars in repairs were needed. The response- “once you take the engine apart, sometimes things don’t go back together correctly or work the same.” My response- “all those things were working when I brought it in”. Then I was told that if I didn’t spend the thousands in repairs that it would void the warranty on the engine. I had to tell them that I would have it towed and contact a lawyer. Problem 3- after 12 weeks and several headaches I picked up my car, drive it a few feet down the road and realized the AC doesn’t work. I bring it back immediately and am told that is not under warranty. Again, I was very clear that the AC worked perfectly fine when I dropped it off. They did fix it and I have had my car for two days with no problem so far. I took it to my normal mechanic and they don’t seem to find the same $2-3000 problem that Hyundai seemed to. Plus side - they lent me a car so I had something to drive over the 12 weeks. Although…even though that was appreciated, I still got a rude and totally inappropriate VM from the person in charge of the loaner over some false accusation from a service department employee. Unreal. And almost funny. More

very poor comunication and outragous pricing poor service bad set up for service not the place to take your truck bad set up for service not the place to take your truck More

Bill is the best! Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can Always goes above and beyond to make the experience of having to bring your vehicle in (and possibly have to do without for a while) the best it can be. More

I have been a customer of Park Ford for about30 years and Bill Stoufer has always been there right away. He is an amazing worker and can answer any question. The service Dept. Has always been top notch and t Bill Stoufer has always been there right away. He is an amazing worker and can answer any question. The service Dept. Has always been top notch and that is another reason I continue to be a customer. Thank you for all you do to make it worth returning! More

I’ve been with this dealership for almost 20 years and have been disappointed lately with charging the customer for every little thing. An example is to check what is wrong with your car you pay over $200 have been disappointed lately with charging the customer for every little thing. An example is to check what is wrong with your car you pay over $200 and it is not taken off but added to the repair. It used to be if you got the repair it went towards the bill. Then there is up sell on service, if I need or want I will let you know. The service department is always professional and courteous but the nickel and diming is a bit much. More

Everything was great except wait time & car wash. Overall work was exceptional, satisfying!! Good Enough!! Overall work was exceptional, satisfying!! Good Enough!! More

Outstanding service including a video the mechanic sent of him inspecting my truck showing the problem and a detailed report of what was looked at of him inspecting my truck showing the problem and a detailed report of what was looked at More

Left word for Service manager or general manager, we’re supposed to call me. Which is what I’ve requested every survey. Never did. supposed to call me. Which is what I’ve requested every survey. Never did. More