Parks Ford Lincoln of Gainesville

great expireance . although I had to wait 1 day to get the car, I was happy to get what I wonted. everyone I dealt with was every friendly and helpful . although I had to wait 1 day to get the car, I was happy to get what I wonted. everyone I dealt with was every friendly and helpful More

calls don't get returned Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even a text giving me an update on the status of my car that was in for servicing. No calls were returned. I have been to many other Ford dealerships and have never had this experience. Does anyone at this dealer know how to return calls? More

Terrible experience elsewhere corrected by Parks! After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough an After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough and reached out to Parks Ford in Gainesville. The internet sales team immediately sprang into action and got me in touch with Ian Peebles. Ian was tasked with a very tall order: Find me a 2015/16 Ford Fusion Energi Titanium with very specific trim levels, and get it to me in 30 hours. After visiting the dealer the next day and reviewing color options we knew what we were looking for and he went to work. Ian exhausted no less than 5 vehicles that kept selling right out from under us before he found my Guard Metallic and having a driver travel 377 miles one-way to retrieve it for me. I came back the next day and spent 5 hours with Ian, Cedric and Jorge to finalize my purchase. When they realized the other departments were closed they extended an offer of two tanks of gas, a detail and more due to not being able to give me a "perfect delivery." Having done my research and been reading up on the car for 9 weeks after attempting to order it through the first dealer, I knew most everything about the vehicle already so it wasn't even truly necessary but appreciated nonetheless. I returned the next week and they installed the protective coating, performed my detail, fixed a tire I was having issues with, gave me Nitrogren in all tires for free, and filled my tank. Also, every time I go they make sure to plug my vehicle in if it is not being actively worked on. I cannot speak highly enough of Ian. I have been able to text him with questions and concerns and he always gets back to me quickly. I am the Store Manager of a corporate AT&T store and have been raving about my experience to any coworker or customer who will listen. Well done Ian and crew! More

AWSOME SERVICE DEPARTMENT WHILE IN GAINESVILLE LAST WEDNESDAY AFTERNOON ON BUSINESS, THE ALTERNATOR WENT OUT ON MY FORD F250 IT WAS LATE IN THE DAY AND WE WERE SURE NO ONE WOUL WHILE IN GAINESVILLE LAST WEDNESDAY AFTERNOON ON BUSINESS, THE ALTERNATOR WENT OUT ON MY FORD F250 IT WAS LATE IN THE DAY AND WE WERE SURE NO ONE WOULD BE ABLE TO HELP US, LUCKILY WE WERE JUST A FEW BLOCKS FROM PARKS FORD SO WE LIMPED OUR TRUCK INTO THIER SERVICE DEPARTMENT WHERE WE MET RICHARD THE SERVICE MANAGER WHO WELCOMED US IN AND PUT ONE OF HIS BEST MECHANICS C.J. ON OUR TRUCK AND IT WAS FIXED IN NO TIME. WE WERE ABLE TO COMPLETE OUR BUSINESS IN TOWN AND GET BACK ON THE ROAD. ALL THE EMPLOYEES IN THE SERVICE DEPARTMENT WERE FRIENDLY, KNOWLEDGEABLE AND SEEMED TO ENJOY THEIR JOBS. WE WOULD RECOMMEND PARKS SERVICE TO EVERYONE . More

Very advisable knows the vehicles he sells. Totally satisfied with Ian Peeples in the purchase of our new Hyundi. He is a mannerful young man with a bright future. He will be an asset to your de Totally satisfied with Ian Peeples in the purchase of our new Hyundi. He is a mannerful young man with a bright future. He will be an asset to your dealership!!! He put up with my husband and my self in our decisions what to buy and what not. In the patients he had for us we purchased two vehicles at the end of the day!!!! Jackie Fralic was also helpful in our financial decisions. First time we felt at eaze in the last part of our purchase in financing. Always dreaded this part. Thank You to all who took part in our purchases and detailing. More

Tough negotiator Sales Consultant, Ian Peeples. Friendly, non-pushy sort of fellow. Extremely knowledgeable about all things Ford, especially the electronics package Sales Consultant, Ian Peeples. Friendly, non-pushy sort of fellow. Extremely knowledgeable about all things Ford, especially the electronics packages and how they work. Young man was very patient and helpful over a 3 month period in helping us find just the right vehicle and deal that resulted in our buying a new Escape. Couldn't ask for a better sales approach. Sales Manager, Ronnie Nesbitt. Just as friendly and equally non-pushy sort of fellow. Being the fellow who would ultimately approve the deal, I explained to him up front what I would and wouldn't do, as far as buying a new vehicle. He didn't laugh, and when it came time to crunch numbers and make the deal happen, he did. No non-sense, straight forward man to deal with. Finance Manager, Jackie Fralic. Went the extra mile in working the financial aspects of this purchase. Remained after normal work hours to ensure that the financial part of this purchase went as smoothly as the search and negotiations parts did. Customer Service Concierge, Brittany Pierce. Went out of her way to be helpful and friendly throughout. She made every effort to make our stay in the dealership as comfortable and pleasant as possible. Really made a difference. More

calming I am not a "lets do it now kind of person". I like to take my time and not rush. I explained this to Mr. Peoples up front and he was wonderful. In I am not a "lets do it now kind of person". I like to take my time and not rush. I explained this to Mr. Peoples up front and he was wonderful. In fact Mr. Nesbitt, once he learner how I like to do things, was also very kind, patient and allowed us to take our time. Mr. Peoples seemed like a very understanding and friendly person but he was also very knowledgeable with each and every question we came up with. He did want to know what we were wanting up front. He did allow us to wander off course a few times and was very good as guiding us back to center mask. We finally bought a vehicle from him. Signing our name and giving our deposit did not stop his service. He went the extra steps to ensure we knew how to operate everying in the new vehicle. He even engages our phone (it would have taken us forever). We had a wonderful time and will certainy More