Pacific BMW

Galo is and always has been the reason I go to this service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. More

Fast and efficient recall service, as well as a couple of items checked for me. The loaner car made the process very convenient and they worked within my schedule. Great service! items checked for me. The loaner car made the process very convenient and they worked within my schedule. Great service! More

I love coming here , I get treated with respect and I know I’m in good hands . Every body is very nice ! know I’m in good hands . Every body is very nice ! More

Excellent customer service. Manny is always attentive, and answers all of my questions. Definitely returning for car service. Manny is always attentive, and answers all of my questions. Definitely returning for car service. More

Robert has been great from day 1. Great communication and follow through on everything he said he would do. Great communication and follow through on everything he said he would do. More

I recently visited Pacific BMW and had the pleasure of working with Haybert. From start to finish, my experience was exceptional. Haybert was incredibly knowledgeable about my BMW and took the time to e working with Haybert. From start to finish, my experience was exceptional. Haybert was incredibly knowledgeable about my BMW and took the time to explain everything clearly. They were patient in answering all my questions and made sure I understood what services were being performed on my vehicle. Thank you for the excellent service! More

Robert very knowledgeable and helpful. (Didn't meet Arsen directly). Many useful tips on completing the purchase. Finance department very helpful and direct. Appreciate their help. (Didn't meet Arsen directly). Many useful tips on completing the purchase. Finance department very helpful and direct. Appreciate their help. (Legitstreetcars) More

Refusing to except my car to check brake noice telling me that’s how it should be that’s how it should be More

Poor communication on delivery date (dropped off car on a Tuesday and was promised it would be done by end of week… no communication after Wednesday until following week and car wasn’t completed until the fo Tuesday and was promised it would be done by end of week… no communication after Wednesday until following week and car wasn’t completed until the following Wednesday), car was dented during time at dealer - provided picture of dent and no follow up communication, car paint was also scratched during poor wash job. Appreciated the rental car but that did not make up for an overall poor experience. More

I took my car in for oil change. A car wash was done. No one asked if I wanted the car wash-which means the car wash was done without my consent. Upon receiving my car back I noticed A car wash was done. No one asked if I wanted the car wash-which means the car wash was done without my consent. Upon receiving my car back I noticed my quarters were gone. It appears that the person who washed my car stole money from my car. Even though the value of the quarters was only $10-the person who washed my car appears to have tipped himself. Extremely disappointing as I have always brought my car here for service. Interesting how he found his way to my cup holders where I had my quarters but not other storage spaces in my car were cleaned. I also found my work badges on the passengers side on the floor mats and in between the seats and crevices. Will not be returning after this experience. I had been a loyal customer for 7 years. Haybert told me my wheels were cracked and that after doing the oil change my car system would not connect or work so the engine oil sign still says due, however I never received a "service recommendation" email or link-which I usually always did. Im also no longer able to have access to the "service recommendations" link from past services, where I can actually check and see what the issue is. I would have preferred if the advisor texted me the link or told me this information before I had picked up car. Past advisors I have had would call or text me issues before I picked up the car, instead of telling me right when i am picking up my car. Extremely disappointed. More