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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.7
481 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 481 reviews

August 24, 2023

This is the worst dealership I ever dealt with they sold me a car that was just in a wreck the steering wheel shakes the Cadillac converter shot I told the gm I didn’t want car but a older one that drove be More

by Dirtnap4 ever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All oooooooo crooks begging don’t go ther
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Aug 25, 2023 -

Ourisman Toyota 40 responded

Dirtnap, I thank you for reviewing us, but it seems like you have reviewed the wrong store. We do not have a customer that matches your concerns. Also I am the GM of this store and can say with a lot of certainty, I have never had a conversation with a customer like the one you described. Unfortunately, it happens often enough where a customer accidently clicks the wrong store to review. We would greatly appreciate you removing this review from our store as this does not seem to be accurate of our store. If you have any questions or if I can help, please feel free to reach out to me as I do not have your contact info. My name is Jeff Borakove, General Manager, (410) 679-1500. Thank you and have a blessed day.

August 23, 2023

Never met Ron Jackson. Derrick Cartwright was fantastic, patient and helpful. Cashier not so friendly More

by jdk92048
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie
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Aug 24, 2023 -

Ourisman Toyota 40 responded

jdk92048, we thank you for taking the time to review us at Ourisman Toyota 40. We are very happy that Derrick was so great to work with and your experience with him was very pleasant. We are sorry to hear about your experience with the cashier though. Based on your review our General Manager, Jeff Borakove, was not able to figure out who exactly you are and would like to speak with you further about your difficulties. Our customers experience is very important to us and would love the opportunity to learn how we can be better so that we can deliver you a 5 star experience in the future. Congratulations on your purchase and thank your for being a customer of Ourisman Toyota 40.

August 22, 2023

Great Dealership, would highly recommend them to anyone looking for a vehicle! Very courteous and highly knowledgeable salesmen! More

by brown2638
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Ourisman Toyota 40 responded

Brown, thank you very much for taking the time to review Ourisman Toyota 40. We appreciate your kind feedback along with the 5 stars! We are thrilled that Derrick provided you with great service during your visit. Congratulations on your purchase and thank you for being apart of the Ourisman family!

August 22, 2023

For my wife and experience was very good at this dealership. Thank you ver much More

by bballted25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith
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Aug 22, 2023 -

Ourisman Toyota 40 responded

Bballted25, thank you for taking the time to review and for the 5 star review! We love hearing about our very satisfied customers and about their experience with Ourisman Toyota 40. We are thrilled to know that we provided an excellent experience for you and your wife. Congratulations on your purchase and thank you again for choosing Ourisman Toyota 40!

August 16, 2023

Excellent sales team! They made it happen and I left the lot with a car. They were all awesome 😎 More

by Ash Rican
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miles Smith, Dwayne " CHEF" Jordan, Herbert Hardin, Wesley Booth
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Aug 16, 2023 -

Ourisman Toyota 40 responded

Ash, thank you very much for taking the time to review us. The team at Ourisman Toyota 40 really appreciates your business along with your 5 star review! We are so happy that you appreciated the experience and care you received here. Congratulations on your purchase and we hope you continue to enjoy!

August 12, 2023

Herbert was a great salesman. Very respectful and courteous. Made the whole buying experience a true pleasure. I would not hesitate to deal with him again or to recommend him a More

by bgarman18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herbert Hardin
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Aug 13, 2023 -

Ourisman Toyota 40 responded

Bgarman18, thank you for taking the time to review Ourisman Toyota 40 and for the 5 star review along with the recommend. We appreciate your business and are thrilled that you enjoyed working with Herbert! We will be sure to pass along your kind words to him. Congratulations on your purchase and please let us know if we can help in the future!

August 12, 2023

The service associate ( Chris) was a really nice guy . He fully understood my needs & his service was more than my expectations More

by asch1064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Ourisman Toyota 40 responded

Ash, thank you very much for taking the time to review us. The team at Ourisman Toyota 40 really appreciates your business along with your 5 star review! We are so happy that you appreciated the experience and care you received here. We will be sure to pass along your comments to Chris and we look forward to seeing you next time.

August 10, 2023

Very knowledgeable and respectful of their customers. Kept me informed on what was the finish time for my vehicle. More

by Jppalmere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Alcea
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Aug 16, 2023 -

Ourisman Toyota 40 responded

Jppalmere, thank you for taking the time to review Ourisman Toyota 40 and for the 5 star review! Customer satisfaction is a top priority for us and we are extremely happy to know we reached the bar during your visit. We look forward to providing you with great service in the future.

August 10, 2023

I was met promptly by the service advisor. We discussed what I might want done & decided to do an assessment. I was given a list of things that needed attention & the advisor helped me decide More

by barbb5119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Ourisman Toyota 40 responded

Barbb5119, thank you very much for taking the time to review us and for the 5 stars! We are so happy that you were pleased with the level of service you received from Frank and the team. We will be sure to pass your comments along to Frank. Thank for choosing Ourisman Toyota 40 and we look forward to helping you keep your vehicle in excellent mechanical condition!

August 10, 2023

Wesley and the rest of the sales team made this an easy and pain free transaction. Highly recommend you see Wesley booth for your next automobile purchase!! More

by Mikeg6240
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Booth
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Aug 11, 2023 -

Ourisman Toyota 40 responded

Mike, thank you for choosing Ourisman Toyota 40! We appreciate your business and we thank your for taking the time to submit a very kind review about Wes and the team. We will be sure to pass along your comments to Wes. Congratulations on your purchase and we hope you continue to enjoy!

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