Ourisman Toyota 40

Everyone involved in the process were extremely diligent, respectful, professional and very knowledgeable. All questions and concerns were addressed promptly. respectful, professional and very knowledgeable. All questions and concerns were addressed promptly. More

The entire team, from the top level management to the dynamic salesman, Patrick Kopalchick, were excellent, hospitable, and professional. Patrick stood out among all sales staff that I have dealt with b dynamic salesman, Patrick Kopalchick, were excellent, hospitable, and professional. Patrick stood out among all sales staff that I have dealt with because of his experiece, kowledge, and relentless follow-up attributes. Patrick made my experince fun (that's rare in the buying a vehicle process). More

Everyone involved in the process were extremely diligent, respectful , professional and very knowledgeable! Definitely recommended !!! respectful , professional and very knowledgeable! Definitely recommended !!! More

Kevin Walker is the very, best salesman! I always return to Ourisman because of Kevin! I always return to Ourisman because of Kevin! More

Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More

My vehicle purchase was quick and easy. No pressure to buy add-ons or additional services or warranties. I really don’t like going to a dealer when buying a car, but Ourisman was great. No pressure to buy add-ons or additional services or warranties. I really don’t like going to a dealer when buying a car, but Ourisman was great. More

Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared for and I can depend on the dealership . I highly recommend the service and will always return More

They Answered all my questions, quick to respond to email/texts, personal and professional in every way. I would highly recommend. email/texts, personal and professional in every way. I would highly recommend. More

By far the worst car buying experience ever. We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and We drove 1.5 hours for a specific vehicle that we had inquired about via email two days prior. We were quoted values for two trade ins via email and given an 145pm appointment to come in. Upon arrival, we test drove the car. The salesman despite us having an appointment, knew nothing of the vehicle and couldn't answer questions without looking things up. Our keys were then taken at this point for the appraisals. Over an hour later, trade value came in over 10k less than quoted via email. We wanted to walk out at this point, but they had our keys. Turns out a sales manager was sending emails to me in the sales persons name and had no business giving the figures he did. It was a very shady and deceptive tactic to get us in person even after I questioned the amount. The used car manager ultimately stepped in and tried to do his best to make things right and we arrived at a value that worked for both of us. After signing the initial agreement it was more than another two hours of waiting before there was any movement. Turns out that they submitted all the info as if we lived in Delaware when we are from PA so again we waited longer for things to be finalized. During our wait, I watched salesman scrolling facebook on their work computers which were visible to anyone in the room. If they weren’t on their computers they were on their cell phones. We were finally taken up the hill to a different building where we waited even more to see a finance manager. This too came with numerous issues. Paperwork had the SUV I was purchasing listed in spots as a station wagon and as a truck in another location. The trim package was also incorrect. Each finance manager has a fancy table top big screen on their desk that showed customers personal information the whole time we were present. One person quoted a certain number and the next had something completely different. Nothing went smoothly. Everything was disjointed. It was obvious that details and customers didn’t matter. Ourisman was 100% about quantity over quality. I will never recommend them to anyone - not even my worst enemy. 0/10 do not recommend. If I could give zero stars I would. I gave our salesman 3 stars because he was clearly new and caught in the middle of this terrible deal. More

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. professional and courteous. I would highly recommend to go here in the future. More