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Ourisman Toyota 40

Edgewood, MD

4.7
446 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 446 reviews

October 13, 2023

Service was fast and professional. Technicians were friendly and Helpful. I would Recommend this Dealer for car purchases or repairs. More

by insulato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Ourisman Toyota 40 responded

Insulato, thank you very much for taking the time to reviewthe Ourisman Toyota 40 Service team. We are extremely happy to know you had an excellent experience with us and look forward to helping keep you Toyota in top working condition!

October 13, 2023

Went to Ourisman after a terrible dealership encounter elsewhere. Miles Smith was welcoming and professional. No B.S. or dealer games. He sold me the exact same model another dealership tried selling m More

by ZMerg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athina Batis, Miles Smith
Oct 16, 2023 -

Ourisman Toyota 40 responded

Thank you Zmerg, for taking the time to review us and for the 5 tars! We are thrilled that Miles and the Ourisman Toyota 40 team met or exceeded your expectations. A transparent, streamlined experience is what we strive to provide for our customers. It is great to hear that you not only appreciated your experience but it seems like you enjoyed it as well. Congratulations to you on your new vehicle!

October 13, 2023

I was recommended by my niece Ron and Courtney to help me get purchase a vehicle. Both of them made it very all around great experience. Out of all the vehicles I have purchased over time this has been the More

by dm.gmlife8436
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney Adamson
Oct 16, 2023 -

Ourisman Toyota 40 responded

dm.gmlife, thank your for taking the time to review the Ourisman Toyota 40 Sales team. We are thrilled to know Ron and Courtney took great of you and that you enjoyed your experience with us! Congratulations on your purchase and we hope you enjoy for years to come!

October 12, 2023

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis Rampersad
Oct 13, 2023 -

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

October 11, 2023

Best car buying experience I’ve ever had (and I’ve had several). Derrick Cartwright is THE MAN. Always helpful, prompt responses, patient, accommodating, just an awesome dude. Got me a stellar deal an More

by RK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Cartwright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Ourisman Toyota 40 responded

RK, thank you for taking the time to review Derrick and the Ourisman Toyota 40 team. We are so happy to hear that you enjoyed your experience with us. We are especially happy to hear that Derrick took such great care of you. Thank you for your business and the 5 stars. Congratulations on your new car and we hope you continue to enjoy!

October 09, 2023

Hands down the worst service I have had at a Toyota dealership in the entire 14 years I have owned a Toyota vehicle. I am not saying I am not at fault for not being more diligent with the service advis More

by Emilyemckean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
Oct 10, 2023 -

Ourisman Toyota 40 responded

Emily, we are very sorry you had anything less than an excellent experience with us. We would love to know more about your visit so that this never happens again to you or any other customer. We understand our Service Manager, Grant Monks, reached out to you to find out what transpired. Respectfully we ask for the opportunity to try and make things right as we do not wish to upset you or any of our customers and we certainly don't want to lose your business. Grant can be reached at (410)679-1500. You can also reach our General Manager, Jeff Borakove at the same number. Thank you

October 05, 2023

Customer service I received wa great. I was kept informed of status of my vehicle as well as information about options about other services. More

by zues851s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Eaves
Oct 10, 2023 -

Ourisman Toyota 40 responded

Zues851, thank you very much for taking the time to review the Ourisman Toyota 40 Service team. We are appreciate the 5 stars and are thrilled to know you had such a great experience. We look forward to making Ourisman Toyota 40 your home for servicing your vehicles. Thank you for your business

October 04, 2023

The service was great and very informative. The ladies at the desk were also very nice. More

by Dorism16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Ourisman Toyota 40 responded

Dorism16, thank you very much for taking the time to review the Ourisman Toyota 40 service team. We are thrilled to know you enjoyed your experience with us and thank you for the 5 stars. Thank you for being an Ourisman Toyota 40 customer!

Oct 04, 2023 -

Dorism16 responded

Welcome

October 03, 2023

I’ve been buying cars since the early 1970’s. This was the best car buying experience I’ve ever had. Miles was very professional and honest. A rarity in the car industry. I highly recommend him. More

by SteveG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miles Smith, Courtney Adamson
Oct 03, 2023 -

Ourisman Toyota 40 responded

Steve, we thank you very much for taking the time to review Ourisman Toyota 40 and for the 5 stars! We will be sure to pass along your compliment to Miles as we are so happy that he took great care of you! Your great experience is our goal. Congratulations to you on your new vehicle!

September 29, 2023

Good service promised to fix some small imperfections on the car we just bought. Good man great manager. Go see Ron More

by Fazle60
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaquel Justice
Sep 30, 2023 -

Ourisman Toyota 40 responded

Fazle60, thank you for taking the time to review Ourisman Toyota 40. We are so happy to hear that you had a great experience with us and we appreciate you choosing to do business here with us. We are also thankful for your 5 star review. Congratulations on your purchase and we hope you continue to enjoy!

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