Ourisman Ford & Lincoln of Alexandria

I have purchased many Fords there over the years. Unlike many car dealers I am happy to note that each time I visit, there seem to very few staffing changes. Knowing that I can count on the same honest folk many car dealers I am happy to note that each time I visit, there seem to very few staffing changes. Knowing that I can count on the same honest folks, whether for sales or service makes a huge difference to me. Plus I love the free donuts, starbucks coffee, ride to the metro and picking up a nice freshly washed car after every service. More

Since purchasing my 2010 F-150, I have had all my service performed by Ourisman Ford Lincoln Dealership. It is the friendliest most customer centered dealership I have ever had the pleasure of visiting. I performed by Ourisman Ford Lincoln Dealership. It is the friendliest most customer centered dealership I have ever had the pleasure of visiting. I have visited dealerships in CA, OH, NC and VA. I now go out of my way to have Ourisman keep my vehicle performing great! Andre Epps has become my primary point of contact for the service department, and he coordinates the servicing of my vehicle with the least distruption to my work commute. I have now made two purchases from this dealership, and won't go anywhere else. I highly recommned this organization to anyone considering purchasing a vehicle! More

I am giving this rating because I have been satisfied with the service provided for my two Ford cars. One a 1998 Lincoln, the other a 2010 Lincoln. I’ve had major maintenance on my 98 Lincoln and have with the service provided for my two Ford cars. One a 1998 Lincoln, the other a 2010 Lincoln. I’ve had major maintenance on my 98 Lincoln and have been satisfied with the service employee Andre Epps who let me know what the amount would be and provided informative explanation of the work needed; which allowed me to make the appropriate decision. His professionalism and knowledge is one of the reasons I have confidence in bringing my car to the dealership. I highly recommend his services and work to my family and friends, and I have done so in the past More

I had a fuel pump go out on my vehicle and Ralph Taylor helped me get my car in and out in a timely manner. The whole service dept was friendly. I would recommend Ourisman Ford Service Department. helped me get my car in and out in a timely manner. The whole service dept was friendly. I would recommend Ourisman Ford Service Department. More

Don made finding and buying this car very easy. I felt confident buying the car on the day I did because of the fairness I received. confident buying the car on the day I did because of the fairness I received. More

Very good expeience overall. Professional and highly competent staff. I like the atarbucks coffee maker in the lounge area. No high pressure on the ancillary sales, either , which I have experienced at competent staff. I like the atarbucks coffee maker in the lounge area. No high pressure on the ancillary sales, either , which I have experienced at Jerry's Ford . More

Had a great experience in the Service Department, Ralph Taylor was very helpful and pleasant to deal with. He explained everything to me that was needed to be done to my vehicle and the work was performed Taylor was very helpful and pleasant to deal with. He explained everything to me that was needed to be done to my vehicle and the work was performed in a timely matter. I will return to Ourisman for future service. More

Dan Ierace, Maxxx Manu, Ted Mixon, and Mary all did an excellent job in selling us our new 2012 Ford Escape. They all were very helpful in helping us to select the right vehicle to fit out needs. We hav excellent job in selling us our new 2012 Ford Escape. They all were very helpful in helping us to select the right vehicle to fit out needs. We have purchased multiple vehicles from this dealership, and each time it has been a positive experience. We would also like to add the Mike and Anthony Romano, Service Department, have done an excellent job in keeping our vehicles in good running condition. More

I purchased my vehicle from Chappy Polk. Unlike others in the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had the past, he totally understood that I'm a strong slightly high maintenance woman and was looking to trade for something more amazing than what I had. :-). I was upside down in my vehicle and he was brutally honest about what could work for me based on my credit and the payoff of the other vehicle. Rick and the others worked hard to get me the car with a good interest rate. They delivered the new car to my house and I appreciated that. Chappy gave me a crash course in how to operate the Sync features and followed up later on to see if I'd settled into the car ok. I still need running boards and will follow up with Mary to get them installed. She's wonderful and knowledgeable about what would look good on my SUV. I've had my car serviced a few times and think the guys are great. I never wait long for the service items. I go there and hope they keep up the good work. I can't speak for others' experiences here, I just know that when I come here they remember who I am and it's one of the reason's I rated it a 5 and I'll buy my next vehicle from here when I'm ready to trade it. More

Andre is an exceptional service advisor. His knowledge of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of the products and problems that occur with vehicles is nothing short of uncanny. He always makes my wife and I feel comfortable and well taken care of when we come to the shop. Andre spares no expense and makes no excuses when it comes to ensuring we are satisfied. Whether it's a loaner vehicle or a dynamic time frame Andre always delivers. Thanks for everything. Sincerely, Marieo and Jennifer Foster More