Ourisman Ford & Lincoln of Alexandria

Pulled into the lot and Don was waiting for us to come in, very friendly. Sat down and described what we were looking for based on Ford's online inventory. He had the car ready for us within a few minutes in, very friendly. Sat down and described what we were looking for based on Ford's online inventory. He had the car ready for us within a few minutes. Took a test drive, while Don showed us features and asked relevant (but not prying) questions. Ended up getting exactly the car we wanted without too much hassle. Working with financing was easy and (relatively) quick. No information on pricing, as I bought using the A-Plan. Would definitely go to Don again (but hopefully not any time soon). More

1 YEAR Anniversary - Avoid any confusion and be sure to ask for Chappy for smooth sailing. I was so pleased with the transaction that I decided to buy a second car. Went immediately to Chappy P two days la ask for Chappy for smooth sailing. I was so pleased with the transaction that I decided to buy a second car. Went immediately to Chappy P two days later and purchased a Ford Fusion SEL! Sales and service department are second to none! Thanks again! More

"Why"I am rating Ourisman dealership 100 "Why"I am rating Ourisman dealership 100 Chappy, gave us one hundred percent customer service from the minute we walked in to the minute we drove ou "Why"I am rating Ourisman dealership 100 Chappy, gave us one hundred percent customer service from the minute we walked in to the minute we drove out with the right car for us. J. F. Guzman More

I don't know much about cars but I had to get my car serviced and the Service Department was very helpful in explaining to me what I need to have fixed to get my car back on the road. The pricing was r serviced and the Service Department was very helpful in explaining to me what I need to have fixed to get my car back on the road. The pricing was reasonable. I would recommend Ralph Taylor, he was very helpful. More

Everyone we encountered at Ourisman Ford, Lincoln in Alexandria was most friendly, helpful and knowledgable about their area of expertise. When we brought the car back for the protection package & Guid Alexandria was most friendly, helpful and knowledgable about their area of expertise. When we brought the car back for the protection package & Guidepoint the service department (Brian, I believe) was very thorough in explaining various details we needed to know. Mike Hughes has been very available to answer questions as we've gotten to know our new Lincoln MKZ Hybrid. The price item on the survey is simply because we'll never know if we could have gotten a better price somewhere else. We are very impressed with the comfort of the service department waiting room, though we don't expect to spend much time there. More

This was my first time purchasing a car on my own, so I was a little worried. However Chris was extremely helpful. He was attentive, had a great sense of humor and answered all of my questions. I also ap was a little worried. However Chris was extremely helpful. He was attentive, had a great sense of humor and answered all of my questions. I also appreciate the lower interest rate and payment plan Joe worked out for me. The entire staff was friendly and great to work with. More

I will begin by stating this was the most painless purchase of a vehicle in 45 years of driving. Mr Chappy Polk went above and beyond the normal situation of purchasing a vehicle, and should be commen purchase of a vehicle in 45 years of driving. Mr Chappy Polk went above and beyond the normal situation of purchasing a vehicle, and should be commended by his dealership. The gentlemen assisted me step by step and even purchased dinner for me as I awaited the preparation of my new 2012 MKZ. Mr Polk's personality was superb and genuine. Mr Polk went into detail on every aspect of my purchase with his undivided attention. I initially entered the dealership debating whether to purchase a BMW OR the MKZ. Mr Polk's salemanship won me over. This gentleman is a rare commodity in todays retail world. Mr Chappy Polk, A Job well done to you! More

Mr. Polk was very friendly and professional I was in and out and he gave me a wonderful deal on a nice car!!! I am very satisfied with my purchase. out and he gave me a wonderful deal on a nice car!!! I am very satisfied with my purchase. More

I was specifically shopping for a 2012 Mustang and I found that Ourisman Ford and Lincoln had the best price for what I wanted. When I arrived at the dealership I was greeted by a sales associate by th found that Ourisman Ford and Lincoln had the best price for what I wanted. When I arrived at the dealership I was greeted by a sales associate by the name of Chappy Polk. He went through great lengths to get me into the Mustang I wanted. I appreciated his sincerity and upfront honesty throughout the process. If anyone is in the market for a Ford or Lincoln I highly recommend Ourisman Ford and if possible I would refer them to Chappy Polk. He didn't run me around in circles and the process was very simple and easy for me to understand everything that was going on. If I ever get in the market for another car; specifically a Mustang I will be going back to Ourisman Ford and speaking to Chappy again. Thanks again for the great business and level of respect I was being treated with. More

I expected the experience to be a nail-bitter but the staff and salesman were cordial and like all businesses need to make a profit but that seemed to be their last concern, they were flexible and worked staff and salesman were cordial and like all businesses need to make a profit but that seemed to be their last concern, they were flexible and worked with me on the price and value of my trade in. I bought a great car for a great price and didn't once feel pressured about anything during the negotiation. I've never been a Ford guy before but think I will purchase Ford vehicles from now on at least based on my experience at Oursiman. More