Ourisman Ford & Lincoln of Alexandria

Andrew worked hard to locate the vehicle we wanted. Once we finally agreed upon a price, my husband and I decided to take the weekend to think about it. They wanted a $500 deposit to bring the truck in fro we finally agreed upon a price, my husband and I decided to take the weekend to think about it. They wanted a $500 deposit to bring the truck in from another dealer. I called on Monday morning and gave our credit card info. On Monday afternoon, the Andrew called back to say the vehicle we thought we were purchasing had been sold on SATURDAY and he would send me the window sticker from a similar one for my approval. The second truck did not have an option that we wanted so we told him we did not want it. Almost immediately, the General Sales Manager Lenny called to ask why we did not want the vehicle. I told him and he was very rude and agitated and told me they were "not going to give me" the option. I told him I did not expect him too but that I would not pay the dealership $600 to install an option that is $300 from the factory. He was very rude and hung up on me. I called back to make sure they had not made any charges on my credit card, and lo and behold, they had! When I asked why would they tie up the money before confirming availability, the lies started. Lenny intially said they had never offered to sale me a truck with the desired option. When I told him I had an email from the sales person with the window sticker, the then said the truck was sold on Satury. Then it went to the purchaser took delivery on Monday. Finally he told me that they had worked on this deal for 5 days (didn't know there was a time limit) and that any hesitation had been on my part. I told him that was the way it should be since I was the purchaser and it was my money. He then told me that he did not have to answer any of my questions. When I asked who could answer my questions, he told me there was no one over him, which is completely untrue. It been a couple of days and my credit card company says that no credit has been requested from Oursimand so I filed a complaint with American Express. Lenny was probably the most unprofessional person I've had to deal with on any level. They were unable to deliver the truck I wanted (and I know it's not their fault it was sold) but when I didn't want the other vehicle they wanted me to buy his attitude was disrespectful, rude and nasty. Would never even consider going back there and would try to dissuade anyone from doing business there. More

I have had work done and then had to take it back. They have broken bolts and then charged me for them have broken bolts and then charged me for them More

Overall it was neutral visit for a dealer service repair. I had 2000 Focus ZX3 with a minor cooling system leak. Another mechanic diagnosed as a leak around the thermostat housing which he declined to fix I had 2000 Focus ZX3 with a minor cooling system leak. Another mechanic diagnosed as a leak around the thermostat housing which he declined to fix and referred me to a Ford dealer. They charged $465 for replacement of the thermostat, gasket, and housing, and for flushing of the radiator system and refill. They charged me: - Thermostat: - Parts, materials, etc - $77.00 (Ok) - Labor - $153.00 (Very high for assume rate of 80.00 / hour for 1 x hour.) * (ttp://www.focushacks.com/index.php?modid=59) - Radiator Flush and Refill - Parts, materials, etc - $123.00 (High, but ok for a dealer) - Labor - $74.00 (High, but ok for a dealer) * Overall: Costhelper.com says it should cost $50.00 - $125.00 (http://www.costhelper.com/cost/cars/radiator-flush.html) The labor is the big area for wide price discretion. I asked what the hourly rate was and I was told it varied: they use a computer system that calculates labor cost based on job type. It sounds scientific but the assumptions are open to debate ... a whole lot of debate. Based on internet self-guides, the two jobs were less than 2 x hours. I could have gotten a better rate but I was in a hurry, I had no tools or space to work, and I could not isolate leak or perform a pressure test. Since I have had the car for 7 x years and I had not perform major work on it, I accept the service bid. Overall, I thought they charged a premium of $100-$150 for the materials and labor. More

Took my 2,000 mile 2005 Mustang GT convertible to Ourisman for a warranty issue (3rd time) and got the car back with 70+ more miles on it then it had when I dropped it off and both of the back tires Ourisman for a warranty issue (3rd time) and got the car back with 70+ more miles on it then it had when I dropped it off and both of the back tires were literally burned off the car and I still have the warranty issue unresolved. Car was suppossedly taken without authorization by a line tech Named Eddie, this is what the General Manager personally told me and the car may have been driven to this techs house overnight and brought back in the morning. The front tires have substantial wear on the outer edges as well from this 70 mile "Joy Ride". Wittnesses say the car was doing donuts in a school parking lot just 2 blocks from the dealership, I went to the school lot and took pics and sure enough, a lot of rubber was left there and who knows where else he did this at since 2 blocks doesn't equal 70+ miles! The dealer admitted the car was taken while in their possession, they are offering to replace the tires only, motor has a tapping noise and the dealer says it sounds normal to them. Insurance adjuster heard the noise and advised I not drive the car , its that severe. This is a returned, abused, damaged stolen car and I want it replaced or purchased, this dealer IS responsible for the safe keeping and they have a obligation to return the car to me in at least the same condition as when it was dropped off, not with a damaged motor! My lawyer is preparing to take this to court and Ford Corporate is being notified of this incident as well as the local news media. THIS COULD HAPPEN TO YOUR CAR IF YOU TAKE YOUR CAR TO OURISMAN FOR SERVICE. I wish I had been warned of this dealership, my $35,000 car now worth way less then I owe on it because of the negligence of Ourisman! Jeff Gibson 7039998471 More

I just want to warn you buyers about them because not only do they extremely inflate many of their prices, they don't believe in negotiations, and once they have decided they don't like the price you are only do they extremely inflate many of their prices, they don't believe in negotiations, and once they have decided they don't like the price you are offering, they turn their backs to you and treat you with absolute dis-respect. Both employees who were dealt with were extremely rude. A week after having visited the dealership in person, a call was placed by myself as to inquire about the vehicle of interest, and the sales consultant acted very cold. When the high price was questioned in terms of negotiations, the sales consultant stated in a smart tone: "It is, what it is". When the sales consultant went to summon the general sales manager in regards to coming down in price, he abruptly shouted: "It's Sold!", and the sales consultant then stated that the vehicle had been sold. Interesting that the first question I asked when the sales consultant answered the phone was: "Do you still have such and such vehicle?", to which she answered "Yes we do." I've been to multiple dealerships and I know the different games that they play, and for the most part they have all been respectful, courteous, and extremely professional. This particular dealership however has truly disappointed me in their absolute disregard for customer satisfaction. Turns out I am also not alone in my feelings because I have found multiple complaints filed against this dealership as well (On here, and within the Fairfax County Consumer Protection Division. as well as the Better Business Bureau). Be forewarned. More

AVOID THIS DEALER! Tried to tell me my explorer needed >$650 worth of repairs, including replacing my K&N airfilter, the PCV valve that had been replaced two weeks earlier at my orginal dealer before I re >$650 worth of repairs, including replacing my K&N airfilter, the PCV valve that had been replaced two weeks earlier at my orginal dealer before I returned to DC, and finally, the solonoid part that actually needed replaced. I specifically asked in advance for them to record the diagnostic codes for me, but they didn't. I asked the "service advisor" to show me the parts that needed to be replaced, he didn't even know where the air filter was, let alone what a K&N filter was. I took my explorer to a mechanic recommended on cartalk.com, who fixed the problem for around $300 - and even left the old part in the new box on my floorboard for me. 2 years later and haven't had another problem with it - and haven't gone back to Ourisman. I'm getting ready to buy a new F-150 - you can bet it won't be from Ourisman. Almost forgot to mention - they charged me $75 for the diagnostic. I left a written request for the service manager to contact me - never heard a thing. They keep sending me service flyers though. Morons. More