Ourisman Ford & Lincoln of Alexandria

I just want to warn you buyers about them because not only do they extremely inflate many of their prices, they don't believe in negotiations, and once they have decided they don't like the price you are only do they extremely inflate many of their prices, they don't believe in negotiations, and once they have decided they don't like the price you are offering, they turn their backs to you and treat you with absolute dis-respect. Both employees who were dealt with were extremely rude. A week after having visited the dealership in person, a call was placed by myself as to inquire about the vehicle of interest, and the sales consultant acted very cold. When the high price was questioned in terms of negotiations, the sales consultant stated in a smart tone: "It is, what it is". When the sales consultant went to summon the general sales manager in regards to coming down in price, he abruptly shouted: "It's Sold!", and the sales consultant then stated that the vehicle had been sold. Interesting that the first question I asked when the sales consultant answered the phone was: "Do you still have such and such vehicle?", to which she answered "Yes we do." I've been to multiple dealerships and I know the different games that they play, and for the most part they have all been respectful, courteous, and extremely professional. This particular dealership however has truly disappointed me in their absolute disregard for customer satisfaction. Turns out I am also not alone in my feelings because I have found multiple complaints filed against this dealership as well (On here, and within the Fairfax County Consumer Protection Division. as well as the Better Business Bureau). Be forewarned. More

AVOID THIS DEALER! Tried to tell me my explorer needed >$650 worth of repairs, including replacing my K&N airfilter, the PCV valve that had been replaced two weeks earlier at my orginal dealer before I re >$650 worth of repairs, including replacing my K&N airfilter, the PCV valve that had been replaced two weeks earlier at my orginal dealer before I returned to DC, and finally, the solonoid part that actually needed replaced. I specifically asked in advance for them to record the diagnostic codes for me, but they didn't. I asked the "service advisor" to show me the parts that needed to be replaced, he didn't even know where the air filter was, let alone what a K&N filter was. I took my explorer to a mechanic recommended on cartalk.com, who fixed the problem for around $300 - and even left the old part in the new box on my floorboard for me. 2 years later and haven't had another problem with it - and haven't gone back to Ourisman. I'm getting ready to buy a new F-150 - you can bet it won't be from Ourisman. Almost forgot to mention - they charged me $75 for the diagnostic. I left a written request for the service manager to contact me - never heard a thing. They keep sending me service flyers though. Morons. More