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Ourisman Ford & Lincoln of Alexandria
Alexandria, VA
223 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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223 Reviews of Ourisman Ford & Lincoln of Alexandria
March 09, 2012
Today I went to the dealership to purchase my first car. Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order Chappy was the sales assistant who helped me and my father determine the perfect car for me. He worked diligently with us to get everything in order; trading in my car, getting our credit worked out, setting up payments, and setting up the vehicle. More
by chuebner
Employees Worked With
Chappy
March 08, 2012
Mr. Epps is very polite and always demonstrates a “can – do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. do” attitude. His expertise is just what I needed to get my Lincoln back on the road. Thanks. More
by JW HAll
Employees Worked With
Andre Epps
March 08, 2012
i had such a great experience with this dealership i went there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have there to get work on my explorer and they were very reasonably priced and the gentleman i spoke with was very knowledgable and very polite !! I have recommended them to all of my family and my friends More
by Greatdanelvr
Employees Worked With
patrick costello
March 07, 2012
Long-time user of Ourisman Service. Service cannot be beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, bu beat. Bobby Jennings does a fantastic job handling both my cars. The price is not as good as I might get at one of the cut-rate service centers, but it is more than made up for by quality and great service experience. More
by tpruva
Employees Worked With
Bobby Jennings
March 07, 2012
Andre Epps extended superb service to me during my most recent and past visits to Ourisman. He has always been responsive and honest with me and given me the type of service you'd expect from a family memb recent and past visits to Ourisman. He has always been responsive and honest with me and given me the type of service you'd expect from a family member. As long as Andre is working at Ourisman, I will be a customer there. More
by willhill32
Employees Worked With
Andre Epps
March 07, 2012
Andre has been servicing my vehicle ever since 2006 when I bought my Mercury Mariner from another dealership and I've followed him to your dearlership that alone speaks value. He is indeed a class act empl I bought my Mercury Mariner from another dealership and I've followed him to your dearlership that alone speaks value. He is indeed a class act employee and is to be applauded for his service. He always greats me with a smile. Being one who only have the weekend to do errands I appreciate and value my time so when I bring my vehicle in for service I can truly say I'm in and out of there. Everyone is friendly and courteous. I will definitely recommend your service department. Thank you, Carol Murray More
by Shawvon
Employees Worked With
Andre Epps, Jr.
March 07, 2012
I did a 3 week search for a used vehicle with a very specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisma specific list of wants in a certain price range. Most everything I saw was beat up or had too many miles. I came across a posting online from Ourisman Ford in Alexandria. A couple phone calls later I made the trip down 495 and met with Max Manu. He was a great salesman and the car is better than we could have hoped for. We ended up with a 12 month warranty on the vehicle which nobody was offering at this price. The car was priced lower than anyone else, had less miles, and was in great shape. I highly recommend Max and this dealership. More
by Gary in MD
Employees Worked With
Max Manu
March 06, 2012
Because of the blatant lies about available discounts (incentives) that were available on my 2012 Escape and deception over the value of my trade-in (2010 Escape), I was overcharged $3,000 on this deal ( (incentives) that were available on my 2012 Escape and deception over the value of my trade-in (2010 Escape), I was overcharged $3,000 on this deal (thanks to Mike Hughes and his tag team member). I was charged $2000 over the internet price they had posted on this vehicle and received $1000 less than an offer they made to me in a direct mailing to me. At the time of sale they insisted that my 2 year old trade in with 22k wasn't of value to them because it was a 4 cylinder and that they would have to send it for auction at "Manheim" and that they'd lose money giving me any more for it. I had a problem with the upholstery on my new vehicle and brought it in 3 days after purchase to have it looked at. They ordered a new seat cover and when I brought it in they gave me a rental car. When I got it back it was worse than before. This time I had to see Mike Romano, service manager. He said they would send it back to their contract upholsterer. He said this would only take a couple of hours so I wouldn't need a rental car. I brought it in at 8:30am and at 1:30pm (5 hours later) I was getting pretty hungry so I asked a service rep what the deal was and he said it was done but they didn't have anyone to go get it. I said I'd go get it. Again the seat looked like crap. I called Ford and they arranged for me to take it in a third time. This time although the work was barely acceptable, I gave up the fight and will have to live with it. Honestly I suspect that they used the same panel that was on there originally. AVOID THESE PEOPLE - THEY WILL SCREW YOU COMING AND GOING!!!!!! More
by ARWEBBER
Employees Worked With
Mike Hughes, Mike & Anthony Romano
January 25, 2012
Nov 2011: Purchased a new 2012 Ford Fiesta. Sales man was wonderful (Chappy). Within the first week the seat warmers were not working, and then the lights, and then the battery light came on. The Servi was wonderful (Chappy). Within the first week the seat warmers were not working, and then the lights, and then the battery light came on. The Service Department indicated that the alternater was bad...on a brand new 2012 car. The Service department gave me a loaner vehicle. The vehicle was dirty and had garbage from the previous customer. Within a block of leaving the dealership I noticed that the flat/underinflated tire light was on. I was driving my son to school out past the Dulles airport and the tire went completely flat. Thank goodness for AAA service which quickly came to our rescue. I brought my situation up with the Service deaprtment with a sublime response. I pointed out the condition of the loaner car and that the spare tire needed to be rotated out. It doesn't speak well for the Service department it this is the condition of their loaner vehicle. I went to speak with Mike Romano the Head of the Service Department but he was no where to be found. We stopped using this delearship's Service Department when we had a Ford Explorer due to the Service Department. Will definitely consider having our new car serviced elsewhere. More
by Jake1225
Employees Worked With
Service Dept
November 25, 2011
bottom line bought vehicle from Ourisman who never put fluids in it. 300 miles later, they realized their mistake. sales manager acknowledged issue and agreed should get replacement vehicle. Service Direc fluids in it. 300 miles later, they realized their mistake. sales manager acknowledged issue and agreed should get replacement vehicle. Service Director refuses to provide new vehicle. 11/5/2011 purchased 2012 Ford Escape Limited from Ourisman Ford of Alexandria. That night noticed no registration sticker on it, and razor blade on hood. salesman told me it appeared someone had stolen registration sticker. Sunday 11/6/2012, when put it in reverse to take to dealer to put new registration sticker on, vehicle took several seconds to engage in Reverse, then shook violently and made loud metal crashing sound that father and son playing soccer quickly looked at vehicle. When got to dealership and described what happened to salesman, Darin Porter, told me to ‘Put it in Reverse slower’. slightly offended, but let it go. Service not open to put sticker on, but Darin said would only take 5 minutes come back Monday; parked vehicle for day. 11/7/2011, happened again (and two more times that week); vehicle violently shook; made metal crashing noise before engaging in Reverse. spoke with Service (think on Monday, but did not get Service employees’ name), and they said to drive it couple more days since it was new and maybe would loosen up. Back to that morning, 11/7/2011, now quite upset as serviceman said they had to re-inspect vehicle before putting registration sticker on. resulted in being hours late for work, but sticker now on . Fine, took vehicle to work. 11/11/2011, went to Service again and man that re-registered vehicle that Monday was walking out the door. expressed great concern about vehicle’s engine. He said would have to have transmission guys look at it and they’re not in until Monday. (I had suggested leave vehicle for them to check Saturday morning as issue appeared to only happen in mornings.) Fine, would bring back Monday. Over the weekend, had to drive to Manassas as I was going to rent trailer to go to my dad’s for Thanksgiving. On way back, engine felt like it was seizing up, and every time at stop sign or redlight, vehicle would chug to stop, especially when slowed down at crawling pace. 11/14/2011, took vehicle to Service, recommended they keep through Tuesday because problem seemed to be strongest in morning. Called couple of hours later to see if could get back that afternoon. serviceman stated, “Oh, you can have it back now. There were no fluids in it.” You mean windshield wash? “Oil, fluids, and a valve was sticking.” Oh, I could have fixed that myself. “No, it was good that you brought it in. A valve was sticking and needed replaced, and there were no fluids. It needed checked by us.” Incredible. Got dealership after work, okay we’ll see how it runs on way home and if acting up will take back. Since that time, continued to have problem to point I walked couple of miles to get to metro to go to work. called dad, will not be there for Thanksgiving. sales manager, Eric 703-660-9000 (ask for Eric the Manager), repeatedly acknowledged Service at fault, and agreed I should receive swapped-out vehicle; however, Service Director, Mike Romano 703-660-0421 refused to swap out vehicles. he had servicemen, Andre 703-660-0494, call to ‘fix’ vehicle. Called Ford, who said up to each dealership. called bank to cancel loan. only three-day grace period. called BBB - initial two weeks just to open case. and, just received email from yet another, Janet Fincher, Service Manager, Ourisman Ford Lincoln Mercury of Alexandria 703-660-0453 - We were able to duplicate concern you described. have a few parts on order for transmission. expected to be in on Tuesday. we can have vehicle ready for pick up on Wednesday. ENTIRE VACATION WITHOUT A VEHICLE, and MISSED THANKSGIVING WITH FAMILY. never, never, never go to Ourisman Ford of Alexandria, Virginia - NEVER! Feel free to share :) many times, to like a billion people .. share. More
by secretsfl
Employees Worked With
Darin Porter, Eric the Manager, Mike Romano, Janet Fincher, Brian and Andre in Service
