Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,387 Reviews of Otto Cadillac - Service Center
Sort by
June 16, 2023
Service department is first class. They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my ne They always take great care of my needs. I usually have Billy handle my needs. I have never been disappointed. The service department is why my next Cadillac will be from Otto. More
by mjegolfman2
Verified Customer
June 15, 2023
Staff are kind, friendly and helpful. Bii in service is great to work with, as is your service manager-'- I think Allison. Bii in service is great to work with, as is your service manager-'- I think Allison. More
by podzee06
June 15, 2023
Have been with Otto for a few years now and have been extremely happy with both sales and service. extremely happy with both sales and service. More
by Rosemarie
Employees Worked With
June 15, 2023
This dealerships customer service is horrible. I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves I literally bought a truck from them. Two days later told them that the brakes were squealing and also that the right rotor on the front had grooves in it and I was told by the service manager Amber that her technician told her that was normal to have grooves in a rotor which it is not normal, it took me two weeks to finally get them to replace the rotor and brake pads on the front of the vehicle. I had squealing from the brakes which I told them I felt was coming from the rear I was told from the general manager that Cadillac has a problem with squealing brakes, so they would not replace the brake pads because they weren’t low enough by their standards , I will never ever buy another car from Otto Cadillac and nor will I ever tell anybody to go there More
by Ruhumane33
June 15, 2023
Prompt service , friendly and knowledgeable staff. Quality service and kept me informed of cost for repair work. Quality service and kept me informed of cost for repair work. More
by graffeov707
June 09, 2023
Great staff at the work shop. Super friendly and kind. Definitely 10 out of 10 Super friendly and kind. Definitely 10 out of 10 More
by NoeMoe
June 08, 2023
I was Very impressed from the moment I arrived, While waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know waiting for my car I noticed different employees walking by and knowing the other customers, Stopping to say hello and catching up, They really know their customers. My service was fast, and a fair price, The AC blows ice cold now, My service adviser Bill Mclain was great and welcomed me to the Otto Cadillac Family. My Escalade was returned to me washed and Vacuumed, Bill also told me some extra details that he had the mechanics check which gave me piece of mind. So for sure I would trust and recommend Otto Cadillac. More
by John
Employees Worked With
June 07, 2023
Service and staff are Professional, friendly, attentive, informative, complimentary, delivering full customer service. I’m a very happy customer. informative, complimentary, delivering full customer service. I’m a very happy customer. More
by christina1188
June 07, 2023
Always happy to see customers; always great service reasonably priced and service is done in a timely manner. reasonably priced and service is done in a timely manner. More
by Shaun Marie
Employees Worked With
June 07, 2023
On this occasion there was a lack of communication as to the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of g the part that was being installed and if anything else was going to be required. I required a inspection due to the part being an Intricate.part of get the inspection. The part was on back order and my inspection expired. When it came in the appointment was made for the installation and inspection, the car was dropped off the night before. I received a call saying that the car was done. When I came on to pick it up I was told that the inspection couldn't be done until the car was driven 100 mile to reset the computer. I explained that the inspection sticker was expired and I would be able to drive it 100 miles without possibly getting a ticket. I feel that all this should have been explained way before the part was ordered and installed. I've always had good service and customer care in the past, but this time I felt that there was a lack of communication between service and myself. I was told that the customer service manager was going to be involved and that I would get a call back...that has not happened as well. Update: The service manager did reach out to me to find a solution. Roger, suggested that I not pick up my car and that he would have one of his service techs drive the car a couple of days to see if the computer will reset. Needless to say it took 1 day and not a 100 miles...I was very surprised and happy to get this resolved. More
by kathe7
