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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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August 12, 2023

The place was clean the atmosphere was very pleasant and the work was done efficiently More

by COUNTSSHANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2023

Otto Cadillac excels in service to its customers. This time, as always, they took wonderful care of me and our vehicle. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

Very friendly and always a pleasure to go there for service or any other issues More

by courtsherm05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

Very professional and pleasant. They did all that was requested and more. Car was cleaned after they were done. More

by rogermarx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

Fast, easy and good service. Good staff that were thorough and knowledgeable. Would recommend them More

by Debra hurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
August 11, 2023

They did a great job on my XT 5. Very happy with the work that was completed More

by jhharvwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
August 10, 2023

Great personal service. You feel like family. Clean facilities very helpful. Personnel are top notch. More

by urbsman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Z, Dawn Crossley
August 10, 2023

It is pitiful that Otto and GM would not back up a defective part, cue screen, a part that should never fail and making it's customers pay over $1,000 to fix! More

by dkhavnen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Otto Cadillac responded

Hello and thank you for taking time to review your recent experience with our service department. I understand the reason you are frustrated with the cost of replacing your CUE screen. We discounted the screen from over $1700 to $1100 to help assist with the costs. As technology becomes more advanced the cost of parts and repairs on these types of items are getting more expensive. I am sorry for the costs and inconvenience. If you would like to discuss this with me directly, please contact me at the email or number below. Thanks for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Aug 11, 2023 -

dkhavnen1 responded

There is nothing to discuss!

August 10, 2023

My 16 year old daughter brought my car in and they helped her through the process. They were very nice to her. More

by Roxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

Kind staff, accommodating and made me feel great about my service getting done. Will always go back here. More

by coreybornt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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