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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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September 10, 2023

happy to have right part this time? other then it was great car waqs reddy as told? More

by indian40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2023

Amber provides the best customer service. Always friendly, smiling, and accommodating. A true asset to the Service Department and should be recognized. Thanks Amber for getting my Saturn Sky More

by psomers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Excellent service very professional and did a thorough service on my Escalade will definitely be back again.Thank you. More

by amandajaynefustok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

Very accommodating, taking care of business and is greatly appreciated. There is never a problem when I drive my vehicle in to the dealership. More

by Joe@tri-cityroofinginc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
September 08, 2023

Very good service and very nice and my suv was done so quick too ! Definately recommend More

by Lisa Hastings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2023

As always, the staff was great and professional. Happy to be a part of the OTTO family. More

by waltertmosley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Always make you feel welcome and like they have known you for a long time.Service is timely. More

by ellawcollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Good service did not take to long comfortable seating area courteous staff and friendly will be. Back More

by jrobilot
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Always professional Billy and Dan are the best in the business Happy with their service More

by Heidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2023

I’ve sent my Cadillac in twice regarding a transmission shutter. The first time at 25,000 miles they flush the transmission before required mileage. The second time it was brought back in. They took it for More

by snibly45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Otto Cadillac responded

Stephen, Hello and thank you for taking the time out of your day to give our service department a public review. We appreciate the feedback. I am sorry to hear that you had a less than satisfying experience during your last visit. From the sounds of things, your transmission is having some issues that we needed to seek assistance from a certified GM transmission expert to look in to. The technician at the forementioned Chevrolet dealership is a certified GM transmission repair expert and works in conjunction with our dealership for any transmission issues that would require expert level repairs. This is normal protocol when we run into issues such as yours. I am happy to hear that Amber is taking care of you and has you set up for a loaner vehicle while your vehicle is in for service coming up shortly. Sorry for any inconvenience this has caused you. If you would like to discuss this matter with me further, please contact me directly. My contact info is below. Thanks again for your time and patience. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

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