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This rating includes all service center reviews, with more weight given to recent reviews.
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1,387 Reviews of Otto Cadillac - Service Center
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October 27, 2023
I have been dealing with Otto for years and working with Steve Le Mon and Bill Mc Lean who are the greatest gentlemen I have ever dealt with. They have gone above and beyond for me for years. i couldn't b Steve Le Mon and Bill Mc Lean who are the greatest gentlemen I have ever dealt with. They have gone above and beyond for me for years. i couldn't be happier . More
by ROZZ360
Verified Customer
October 27, 2023
Service Department is always so helpful. Everyone is so nice and are all very knowledgeable Everyone is so nice and are all very knowledgeable More
by MIKED10
October 23, 2023
Went in for what I thought was just my first oil change and left with the oil changed, the tires rotated, fluids topped off and they washed my car too in less than an hour!! Awesome service, thank you! and left with the oil changed, the tires rotated, fluids topped off and they washed my car too in less than an hour!! Awesome service, thank you! More
by TJM
October 23, 2023
I had a door looked at they broke taking it apart came back to repaired and it was broken again it a day back to repaired and it was broken again it a day More
by petcssdy
October 22, 2023
For over 20 years I have purchased and serviced my vehicles at Otto and have never been disappointed. Sales staff have always been very good and Bill McLean in service is excellent!!! vehicles at Otto and have never been disappointed. Sales staff have always been very good and Bill McLean in service is excellent!!! More
by HEIDORNBJ
Employees Worked With
October 20, 2023
This is my first Cadillac and the sales person I had along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. More
by christinatsalton
October 17, 2023
New upgrades easy Service, very personal and nice amenities. Booking appointments are seamless! Flexible with adjusting scheduling amenities. Booking appointments are seamless! Flexible with adjusting scheduling More
by MrA.
Employees Worked With
Other Employees :
Dawn Crossley
October 15, 2023
Bill totally dropped the ball on me. I had to be towed to the dealership bc I broke down w my 2022 xt4 120 miles from home. I was Offered no car, was not called to be updated On my car I had to be towed to the dealership bc I broke down w my 2022 xt4 120 miles from home. I was Offered no car, was not called to be updated On my car not was told they were waiting on parts until I left w it and saw check engine light eas still on. He returned no calls or emails. I am having my Own dealer finish the job since it’s been Almost a month and still have been notified about part being in. More
by tammypatnode
Employees Worked With
October 14, 2023
They were very helpful even when the service department was closed! My key fobs( 2 )would not work when I came back from a week vacation and this very nice man( I am not sure of his name)?helped me through was closed! My key fobs( 2 )would not work when I came back from a week vacation and this very nice man( I am not sure of his name)?helped me through getting into my car!!! ( the battery is dead) so than More
by annmiller50a
October 14, 2023
Bill is a good guy glad I met him Very responsive and very satisfied what are you done for me very satisfied what are you done for me More
by oscar4ny
Employees Worked With
