Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,581 Reviews

1,581 Reviews of Otto Cadillac - Service Center

Sort by
December 30, 2019

Dave's Best! This is my 30th year owning a Cadillac from Too. Steve Lemon is always top notch and the service team is magnificent. Bill is outstanding and I have More

by david_f_lombard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bisesti
December 25, 2019

Fast and Friendly I like the service advisors and techs who service my vehicle. They always take care of my vehicle and let me know if it is in need of anything. More

by DAN B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John White
December 23, 2019

Yes , Otto Cadillac is awesome! Over the decades I’ve been doing business With Otto Cadillac I have never been disappointed . I can’t imagine buying a car from another dealership . I More

by MMCCARTHY0811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
December 23, 2019

Fast, Friendly and Efficient A simple task was accomplished and another was held off until better weather on good advice from the service manager. Hadn't finished my coffee and wa More

by dwyerr1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2019

Great Service Center I accidentally damaged my handle when the door was frozen. Called the service center and they were able to get me in a couple hours later and it was f More

by ZKenyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

Enjoying their professional service . Otto staff is always professional. The buying process is hassle free. The service department is one of the best and you are in and out in a timely man More

by tmiller50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2019

First time, great experience First time. Wanted to try it out as I am planning to buy my first Cadillac this spring. Service was excellent and expectations exceeded. I'll be back. More

by Mark Dorr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
December 12, 2019

Fast Efficient Nothing more to say. Scheduling was easy. Received a loaner when I arrived. Work was completed in a fast manner. Car had been washed when I got th More

by dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2019

Great service Professional confident quick friendly thorough They Make getting your car serviced a pleasant experience. The technicians are very confident and th More

by JIMCRESCENZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2019

Excellent service Bill was awesome. he makes me feel unique and special. his attention to customer experience detail was perfect. He got me a loaner and car service wa More

by tmincolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
...
140
...