Otto Cadillac - Service Center

Oil change & tire rotation Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes More

100% Satisfied I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly carin I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly caring. The service team is efficient and can accurately correct any problem you are experiencing with your car. Hats off to the entire crew.......Thank you!! More

Excellent Sevice at OTTO Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to do business with. More

Simply the best. Otto is the best dealership I have ever dealt with. Everyone is friendly and makes sure you're comfortable. If an issue arises, they fix it right aw Otto is the best dealership I have ever dealt with. Everyone is friendly and makes sure you're comfortable. If an issue arises, they fix it right away. If service is not covered under warranty or a lease, they let you know in advance and their charges are reasonable. More

Excellent service Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Defin Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Definitely will return and highly recommend them. More

Great Service Center When I arrived at your dealership for our vehicle’s service, our vehicle was taken inside the shop immediately. Then Service Advisor Bill McLean expla When I arrived at your dealership for our vehicle’s service, our vehicle was taken inside the shop immediately. Then Service Advisor Bill McLean explained everything that was going to be done on our vehicle which was included in our service agreement. Our vehicle was serviced, washed and finished within an hour which was very nice. During this time I enjoyed a cup of complimentary coffee in their clean and comfortable waiting room. Thanks to everyone at the Otto service department! More

They were very helpful with my wife ,when choosing the SUV I dropped the vehicle off for service and everything was complete in 1 day.Very happy with the service and will always use there service again, or to I dropped the vehicle off for service and everything was complete in 1 day.Very happy with the service and will always use there service again, or to buy another vehicle. More

Fast, friendly and fair service. Always get professional fair service from Otto. The service advisors are knowledgeable and friendly. Your car is well taken care of and left clean at Always get professional fair service from Otto. The service advisors are knowledgeable and friendly. Your car is well taken care of and left clean at the end of your service. More

Otto Service Service is awesome. Bill is a great person to deal with, always makes the service experience pleasurable and takes care of Cadillac. I definitely re Service is awesome. Bill is a great person to deal with, always makes the service experience pleasurable and takes care of Cadillac. I definitely recommend Otto Service. More

Great Service! Accommodating and friendly staff! When my vehicle needed warranty service that would take a few days Ian arranged for my car to be swapped with a loaner delivered to my office. Bill th When my vehicle needed warranty service that would take a few days Ian arranged for my car to be swapped with a loaner delivered to my office. Bill then made sure the work was completed expertly and on time. Thank you Ian, Bill, my salesperson Michael and the staff at Otto Cadillac for taking such good care of me before and as importantly after the sale. More