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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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August 17, 2024

The staff are very friendly and responsive, Great service and timely , professional quality dealership in the capital district More

by mack576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2024

Everybody has been so accommodating and thorough with relaying all information. Very courteous,pleasant dealership! More

by ginnych44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Brought my vehicle in for a check engine light. They diagnosed the issue and had it repaired in no time. Nice work. More

by Butterbean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2024

Fast service they fixed my car in one day Very Nice people to deal with More

by gorsky108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2024

Service department good job as always. Took care of everything promptly. Check out by phone convenient. More

by JDAVIDABRAHAM268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

Otto Cadillac is great . Best techs in town. Service Advisors are the best. That's it More

by rhehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2024

I was blown away by the excellent customer service I received at Otto Cadillac! Amber was so kind and prompt with all the info I needed, and she fully explained everything regarding the service being More

by saderrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

The staff is always professional. The dealership is attractive and what I expect from a luxury car brand. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2024

The staff always make sure the customer gets taken care of.From making the appointment thru the service visit, the staff does an outstanding job. More

by JAMA724
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2024

Not happy with the service department at all. Taking my car elsewhere to be serviced. More

by ocean1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Otto Cadillac responded

Hello, I would like to apologize for the experience you recently had in my service department. I would love to hear more about what happened. Providing world class customer service is what have built this business on, and negative feedback is certainly not the norm. I would love an opportunity to speak with you directly and make sure I do whatever is needed to turn around your perception of our team and the experience we are trained to provide. Please feel free to call me at your convenience at 518.869.5000. Chris Otto

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