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Otto Cadillac

Albany, NY

4.7
2,060 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,060 reviews

December 23, 2024

Good purchasing experience. Otto got the sale on this because they had good inventory on hand to choose from. More

by Bruceg2756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2024

Every experience has been wonderful. I’ve been treated very well and everyone is very friendly. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2024

Nice loaner. Quick service. Easy appointment would use again yes yessir yes sir yes si More

by Bill Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
December 21, 2024

Don’t want to get anyone fired so this part you have to figure out yourself, Totally unprofessional salesman More

by immrtambo
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Otto Cadillac responded

Hello and thank you for your review. I am sorry to hear that you had a less than satisfying experience while working with our sales team. We strive to make each customer experience a world class experience and it appears that we missed the mark. If you would like, please contact me directly and we can discuss this issue further. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

December 21, 2024

Great customer service and friendly, work is done quick and quality and care. Satisfied customer. More

by colello72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Shout out Bill. A fifteen word minimum is a little crazy don’t you think? More

by BillyBallsack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Otto Cadillac is an Excellent Dealership! They have provided me with Excellent Customer Service and the highest quality Automobile! More

by Gov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
December 19, 2024

Pleasant efficient clean professional work was done quickly and well people are very friendly and accommodating More

by Cafararo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
December 19, 2024

Unfortunately my car had issues with the actuator ~ I was offered a loner car ~ so it made not having my car for several days ok. More

by mimi3white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
December 18, 2024

I was very pleased with the service provided as I navigated purchasing my new Cadillac More

by chrissyleann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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