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Otto Cadillac
Albany, NY
2,023 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,023 reviews
December 13, 2024
From the bottom of my heart great service honest service advisor. Bell he’s awesome always take care of my cars when need some Minor or major fixed I highly recommend it bell as I try his honesty Thank advisor. Bell he’s awesome always take care of my cars when need some Minor or major fixed I highly recommend it bell as I try his honesty Thank you Otto Cadillac for great work. More
by Prestige Car service LLC
Verified Customer
December 13, 2024
I had a good experience at Otto Cadillac. No pressure to buy right this minute. No pressure to buy right this minute. More
by Bob Donato
December 11, 2024
Otto Cadillac and Mike Caccese are the reasons I’ve purchased several Cadillacs. All staff is professional and I always feel at home when I walk in the showroom! Merry Christmas to everyone at Otto! purchased several Cadillacs. All staff is professional and I always feel at home when I walk in the showroom! Merry Christmas to everyone at Otto! More
by susieqz
Employees Worked With
December 11, 2024
I only rated the service center 3 stars because I made an appointment to have my rim fixed weeks in advance. I live over an hour away, so I had to take an entire day off from work to make this appointment. T appointment to have my rim fixed weeks in advance. I live over an hour away, so I had to take an entire day off from work to make this appointment. They only offered a Tuesday appointment in the middle of my work day. 30 minutes before my scheduled appointment (I was clearly on my way already), they called me to cancel because the rim guy came in and left. That's rude. I had to take an entire day off of work, drive an hour there for my scheduled oil change anyway, to then not have my rim done. No apologies offered, zero consideration or respect for the customer's time is disappointing. More
by S2j3m
Employees Worked With
December 10, 2024
I was met & greeted by Bill at check in which was right on time. My vehicle was returned nicely washed. Thank you. on time. My vehicle was returned nicely washed. Thank you. More
by luvmy442
December 10, 2024
Otto employees understand what customer service is all about. The staff is friendly, knowledgeable as well as efficient. about. The staff is friendly, knowledgeable as well as efficient. More
by ToddHanlon145
December 10, 2024
Otto Cadillac went out of their way to make sure I had complete satisfaction. The Otto team should be commended for their commitment to serving their customers. complete satisfaction. The Otto team should be commended for their commitment to serving their customers. More
by Paul C. Roberts
Employees Worked With
December 10, 2024
Dropped the night before, no issues, vehicle was ready by Eleven Am the next morning Eleven Am the next morning More
by Hicksey117
Employees Worked With
December 09, 2024
The staff was very friendly, and the work completed in a very timely manner. Very professional staff. very timely manner. Very professional staff. More
by PETESZARY
December 09, 2024
Excellent experience start to finish. Bill McClean was amazing and very helpful with the whole process! Bill McClean was amazing and very helpful with the whole process! More
by bhampson
