
Otto Cadillac
Albany, NY
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Great service I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys. I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys. More

Service - Second to none! Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behind t Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behind their work and always check to make sure you are satisfied.. More

Excellent service As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care of my service, washed my car, and I was extremely satisfied. More

Highly personalized! Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all quest Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all questions asked of him. Super service! Thanks for everything!👌 More

Excellent service. Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they may Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they may find. Me and my wife are very happy with Otto's Service Center. More

Vehicle Purchase We recently purchased our fourth cadillac from Otto dealing with Ian Mahar for our latest purchase. Ian kept us informed of any vehicles coming in th We recently purchased our fourth cadillac from Otto dealing with Ian Mahar for our latest purchase. Ian kept us informed of any vehicles coming in that met our criteria. He was very professional and pleasant to deal with. He went over the operation of the vehicle and all of the newest technology. After arriving home with the vehicle we noticed a couple of problems with it that we had not seen when we picked it up. Ian took us in the very next day and had all of the deficiencies corrected quickly. We also dealt with Sandy for the financing and she went above and beyond to get us the payment amount we were looking for. Also, we once again dealt with Bill McLean through Ian regarding the above mentioned problem and as always he was very courteous and professional. All of the staff we dealt with including the receptionists were very pleasant and helpful. Bill and Janet More

I appreciate their great customer service. The service is great. Not a major repair but they make sure you are well taken care of. Service people were polite and great to work with. The service is great. Not a major repair but they make sure you are well taken care of. Service people were polite and great to work with. More

Excellent Service is the final step in ownership of a great vehicle and is key to buying one. I appreciate the attention to detail, how accommodating everyone i Service is the final step in ownership of a great vehicle and is key to buying one. I appreciate the attention to detail, how accommodating everyone is and that my vehicle is properly being cared for. More
Dispectable Purchased a certified used Cadillac from the most discredited low life dealership and sales person Steve. After bringing the car in four times for the Purchased a certified used Cadillac from the most discredited low life dealership and sales person Steve. After bringing the car in four times for the same reason the car's problems has to date not been resolved .Four thousand miles has been driven and the tires are illegal ! Paid high book value for a 2014 SRX in April ! Pease do not purchase a car from this dealership . They are well know for their dishonesty ! More
Luxury Dealer Run by Used Sales people THe Cadillac brand should be embarrassed! THey are the worth dealers I ever dealt with. Liars and rude. Stay away. The stereotypical used sales ma THe Cadillac brand should be embarrassed! THey are the worth dealers I ever dealt with. Liars and rude. Stay away. The stereotypical used sales man. Their motto: let's take as much advantage from the customer as possible. More