Otto Cadillac

Not reccommended After convincing my wife not to buy from an out of State dealer, I am regretting it now. After paying a higher price because they are not on the I-95 After convincing my wife not to buy from an out of State dealer, I am regretting it now. After paying a higher price because they are not on the I-95 pricing structure, we went to pick the car up. When my wife questioned the pricing it became an arguement and was told he woulld be happy to put the plates back on our original SRX. He then went on to tell my wife that if she was to have purchased her car from an out of state dealer, that Otto would be required to service it, but if she needed a loaner car she would be on the bottom of the list. There were other issues as well, but the one that bothers me the most is the owner; Chris Otto. My wife had a lengthy conversation with him and I believe he was concerned to what he was hearing and promised to look into it and would get back to her. I hope Chris is OK because he never followed up. UNEXUSABLE. More

Horrible This dealership is a disgrace to the Cadillac brand. The salespeople where not very knowledgeable about the model I was seeking. Thus, I paid a premiu This dealership is a disgrace to the Cadillac brand. The salespeople where not very knowledgeable about the model I was seeking. Thus, I paid a premium price for a vehicle. Although the vehicle is beautiful it is not what I wanted at all-they told me a 2015 car model was not available and sold me a 2014 instead. That sums it up. I will be contacting GM shortly regarding this matter. More

Very expensive, poor service Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for t Twice as expensive as nearby dealer, Service adviser "Bill" needs to learn better customer service. Poor attitude. Lied about a service offered for the vehicle. Charged a diagnostic fee for something covered by the included 27 point inspection. Would never go back. More

I was warned not to use this dealership due to poor service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified service, dishonest salespersons, and ridiculous mark up on sales and service but I didn't listen and now I am paying the price. I bought a Certified pre-owned 2008 CTS from OTTO with many issues such as rear end failure at 60k miles, rusted out break lines, bad steering shaft and ECM issues. Major parts that shouldn't fail on a new car. I also bought the extended warranty ($2,200) for add protection but later I found out that this warranty doesn't cover any expensive parts just junk that doesn't matter. Here is an example of how the service department lies and deceives customers. Customer- "hey my car burns a quart of oil every 3k miles" Service- "sir that is incorrect, your car consumes a quart of oil every 3k miles which is normal for a Cadillac". Word play or con artist? The bottom line is a new car with less than 60K miles shouldn't eat a quart of oil unless you have leaks or engine problems... common sense. I feel sorry for the elderly, women or people not mechanically inclined that don't know any better cuz these fools will rob you blindly! More

I can't say enough about this dealership. Chris Otto is a rock star in cars. I wouldn't hesitate to recommend this dealership to anyone. Chris is fair, and delivers the ultimate customer experience. is a rock star in cars. I wouldn't hesitate to recommend this dealership to anyone. Chris is fair, and delivers the ultimate customer experience. There isn't any dickering etc. Please go there for an ultimate customer experience. CHRIS OTTO DELIVERS. I am so happy, I can't believe what he did for me! He is incredible! He is kind and understanding and has a huge heart. PLEASE GO THERE AND HAVE A WONDERFUL EXPERIENCE! More

Our sales experience from Otto Cadillac was great. Ken was great to work with and took care of everything for us, we love the car, and our overall sales experience was as excellent. I also noticed they was great to work with and took care of everything for us, we love the car, and our overall sales experience was as excellent. I also noticed they have the best waiting room I have ever seen. More