Otto Cadillac

EXCEPTIONAL SERVICE I bought my Caddie from Otto because of my past experience with them. Mike Caccese is a pleasure to deal with. There service department is just a ste I bought my Caddie from Otto because of my past experience with them. Mike Caccese is a pleasure to deal with. There service department is just a step above everyone else . More

Awesome Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might need to be done. More

Service was OK The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representat The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representative did let me know that there were many issues. I was fortunate that my son let me use his car. The representative was polite and friendly. More

Oil change & tire rotation Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes Bill is always there to greet you and try and get you in as quick as possible which they did. They wash the car and had me on my way in 45 minutes More

100% Satisfied I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly carin I am 100% satisfied with the service. I trust my car to Bill McClean with no hesitation. He is professional, knowledgeable, and most importantly caring. The service team is efficient and can accurately correct any problem you are experiencing with your car. Hats off to the entire crew.......Thank you!! More

Excellent Sevice at OTTO Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to Service Department is best in Albany area .Bill is very knowledgeable and looks out for customers. Never had any problems with OTTO. Great place to do business with. More

Very efficient and easy to work with. The sales person was very knowledgeable. The finance person was also very knowledgeable and efficient. They got right down to business. The car was p The sales person was very knowledgeable. The finance person was also very knowledgeable and efficient. They got right down to business. The car was priced right. More

Simply the best. Otto is the best dealership I have ever dealt with. Everyone is friendly and makes sure you're comfortable. If an issue arises, they fix it right aw Otto is the best dealership I have ever dealt with. Everyone is friendly and makes sure you're comfortable. If an issue arises, they fix it right away. If service is not covered under warranty or a lease, they let you know in advance and their charges are reasonable. More

Excellent service Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Defin Service was great. Bill went over my repairs thoroughly and answered all my questions. Waiting area was cleaned with good coffee, tea and water. Definitely will return and highly recommend them. More

Great Service Center When I arrived at your dealership for our vehicle’s service, our vehicle was taken inside the shop immediately. Then Service Advisor Bill McLean expla When I arrived at your dealership for our vehicle’s service, our vehicle was taken inside the shop immediately. Then Service Advisor Bill McLean explained everything that was going to be done on our vehicle which was included in our service agreement. Our vehicle was serviced, washed and finished within an hour which was very nice. During this time I enjoyed a cup of complimentary coffee in their clean and comfortable waiting room. Thanks to everyone at the Otto service department! More