Otto Cadillac

Outstanding Customer Service As usual Otto Cadillac stands above the competition in regard to their customer service center. In my opinion, their service department is AAA rated i As usual Otto Cadillac stands above the competition in regard to their customer service center. In my opinion, their service department is AAA rated in performance, timeliness, quality of service and keeping the customer updated as the work is being completed. Never an issue when I bring my SRX to Otto. Huge kudos to Bill McLean and John White - true professionals. Thank you Otto Cadillac - Robert Manson, Guilderland, New York. More

Great service When I arrived the service consultant greeted me by name and took care od everything from there. Even inspected my vehicle as it was coming due and I When I arrived the service consultant greeted me by name and took care od everything from there. Even inspected my vehicle as it was coming due and I wasn’t aware. More

Sales expertise If you want an exceptional sales experience from a sincere salesman, ask for Declan Cohen. He is extremely knowledgeable of Cadillac products and the If you want an exceptional sales experience from a sincere salesman, ask for Declan Cohen. He is extremely knowledgeable of Cadillac products and the sales process. I was always comfortable with no apprehension through the process from inquiry to final sale. Barbara Keough More

Great job. Job well done, everyone. I had an issue and you listened. Bill and John, you are welcoming and professional, and strive to always exceed expectation Job well done, everyone. I had an issue and you listened. Bill and John, you are welcoming and professional, and strive to always exceed expectations. Thank you. More

As always completely satisfied The professionalism of the staff always makes the service visit successful. The friendliness of the staff always makes you feel welcome. They thorough The professionalism of the staff always makes the service visit successful. The friendliness of the staff always makes you feel welcome. They thoroughly explain the service required and as to the status of completing the work More

Great Service Great service, very knowledgeable staff that does a great job every time me or wife need service, will continue to use Otto for future service Great service, very knowledgeable staff that does a great job every time me or wife need service, will continue to use Otto for future service More

Service Bill does great job from time you arrive to exiting explaining everything. Very impressed with each time I have had my car serviced and will continue Bill does great job from time you arrive to exiting explaining everything. Very impressed with each time I have had my car serviced and will continue to use Otto for service.. More

No pressure, comfortable transaction Just purchased an XT4 from Mike Caccese. Mike was great and very knowledgeable about the cars. No pressure and he didn’t want to sell me something u Just purchased an XT4 from Mike Caccese. Mike was great and very knowledgeable about the cars. No pressure and he didn’t want to sell me something unless I was sure that it was going to be the right vehicle for me. This is my first Cadillac and if I stay with the brand, OTTO has my business. More

Great Service, Awesome Experience Everyone at Otto went above and beyond to make our car buying experience perfect. We brought our 3 year old with us to finish up the paperwork, they Everyone at Otto went above and beyond to make our car buying experience perfect. We brought our 3 year old with us to finish up the paperwork, they changed the channel on the TV to children's shows, handed out bottles of water to everyone. They showed us the service center, for when we come in for oil changes, they were fantastic. Mike (our salesman) was honest and didn't want to sell us a car unless it was perfect for our family. The financing gentleman, Ian was great, the receptionist, really everyone we saw and encountered was amazing!!! We will be back for sure :-) More

Great service at Otto I brought my CT6 in for an oil change. They addressed a completed the oil change, addressed an outstanding recall, changed the cabin filter, detailed I brought my CT6 in for an oil change. They addressed a completed the oil change, addressed an outstanding recall, changed the cabin filter, detailed the vehicle, and got it back to me before lunch. That's what I call service. More