Otto Cadillac

Rather happy with the process I appreciated the process. We were an educated customer, and didn't feel underestimated by the salesman. Exchange emails with Chris Otto a few times I appreciated the process. We were an educated customer, and didn't feel underestimated by the salesman. Exchange emails with Chris Otto a few times without pressure. Negotiation was quick and equitable. More

Great Service, Above and Beyond! Communication was wonderful throughout process. Appreciated the loaner car while my vehicle was worked on. Staff were extremely friendly and went abov Communication was wonderful throughout process. Appreciated the loaner car while my vehicle was worked on. Staff were extremely friendly and went above and beyond...Great with my kids!!! More

Great! Our experience with Otto Cadillac was great. Our communication was mainly with Justin Iwanos. From calling the dealership to inquire about a car on Our experience with Otto Cadillac was great. Our communication was mainly with Justin Iwanos. From calling the dealership to inquire about a car on the lot which we found on their website to setting up the test drives and finally making the purchase, Justin spent a couple of hours with us when we visited the dealership, he made sure all our needs were met and answered all our questions. We also worked with Ian Maher via telephone and e-mail for financial matters and to arrange the pickup date. Ian always responded to e-mail in a timely manner. We are not from the Albany area, but felt that working with this dealership was well worth the drive and would go back there for future purchases. We would also recommend this dealership to family and friends. Friendly, professional staff... they made us feel very comfortable. More

Awesome. Our sales consultant, Justin I., is awesome. Despite the fact that he has been with Otto only a couple of months, he was very knowledgeable. He expl Our sales consultant, Justin I., is awesome. Despite the fact that he has been with Otto only a couple of months, he was very knowledgeable. He explained all the features of our new car, and answered all of our questions. He's passionate about learning all there is to know about his product so that he may share it with his clients. He "loves cars". He was was very professional, courteous, organized, and helpful! The service department is what brought us back to Otto and our sales experience was excellent. We would highly recommend Otto. More

Excellent Buying Experience Excellent buying experience, no pressure. All staff courteous and pleasant to deal with. Past experience with maintenance issues on Escalade EXT hav Excellent buying experience, no pressure. All staff courteous and pleasant to deal with. Past experience with maintenance issues on Escalade EXT have all been positive. More

wonderful and very informative Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything Top quality personnel from top to bottom. Extremely knowledgeable and helpful in explaining the new vehicle to us. Very patient. Made sure everything was understood More

The Very Best! What an amazingly good dealership! My wife & I experienced a manifold problem on Rt 87. Somehow we made our way to Otto Cadillac. The noise was louder What an amazingly good dealership! My wife & I experienced a manifold problem on Rt 87. Somehow we made our way to Otto Cadillac. The noise was louder than a helicopter. As we pulled up, people came running out and welcomed us like we were family! They had us in a Loaner and back on the road in thirty minutes. I can't say enough good things about them. The level of service & good treatment we received at Otto Cadillac is purely unprecedented! Otto Cadillac is the best! More

Great everything was professional and easy. My truck is great. The service was wonderful. I look forward to dealing with them now and in the future. everything was professional and easy. My truck is great. The service was wonderful. I look forward to dealing with them now and in the future. More

Always a positive experience It's always a pleasure having my vehicle serviced at Otto. Bill McLean always makes sure I am taken care of, which leaves me feeling that I am good It's always a pleasure having my vehicle serviced at Otto. Bill McLean always makes sure I am taken care of, which leaves me feeling that I am good hands. Bill always goes the extra mile by adding his own personal touch. This type of service is worth it's weight in gold, and insures my return business. More

outstanding attentive efficient professional and accommodating every step. clean. didnt have to wait long and my car was ready on time, clean. a first class business thank you otto professional and accommodating every step. clean. didnt have to wait long and my car was ready on time, clean. a first class business thank you otto More