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Otto Cadillac
Albany, NY
1,950 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,950 reviews
March 16, 2020
Great Service From the ease of making the appointment, follow through of the service adviser and updates regarding the repair of my vehicle; the service is great. From the ease of making the appointment, follow through of the service adviser and updates regarding the repair of my vehicle; the service is great. More
by MCOLOGGI
Verified CustomerEmployees Worked With
March 12, 2020
good overall Mike was great.He wasn't pushing us into anything. He just gave us information about different choices.The overall experience was good.I would recomme Mike was great.He wasn't pushing us into anything. He just gave us information about different choices.The overall experience was good.I would recommend Mike to family and friends. More
by CFRUSCIO
Employees Worked With
March 12, 2020
Excellent service with a car wash at end. Friendly people, nice waiting area! Got to kill time looking at the 2020 offerings. Nice! Will visit again. people, nice waiting area! Got to kill time looking at the 2020 offerings. Nice! Will visit again. More
by cvol
Employees Worked With
March 11, 2020
Replacement of 2010 SRX Courteous and professional staff, who unlike my insurance company, made replacement of 2019 SRX with 2018 XT5 a pleasant and memorable experience. I Courteous and professional staff, who unlike my insurance company, made replacement of 2019 SRX with 2018 XT5 a pleasant and memorable experience. I dickered and think they listened and were responsive. Otto Cadillac has been my family's dealership for 2 generations since they opened! More
by SMPEMRICK
Employees Worked With
Other Employees :
John White, Donald Bisesti
March 10, 2020
Great service It doesn't get any easier. Bill is always great and we always have a lot to talk about. Being able to get a loaner really helps so much. Thanks Bill It doesn't get any easier. Bill is always great and we always have a lot to talk about. Being able to get a loaner really helps so much. Thanks Bill and Otto More
by timk5094
Employees Worked With
March 06, 2020
OTTO was helpful because I work a lot of odd hours and was able to drop it off a couple days before my scheduled appointment, and pick it up a couple days after. Very helpful! was able to drop it off a couple days before my scheduled appointment, and pick it up a couple days after. Very helpful! More
by lloyd_v
March 05, 2020
Service was great. Bill is fantastic...he goes out of his way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brou way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brought it in. The windshield was so dirty it was difficult to see. I had to go to a car wash to get the car clean! More
by carillor
Employees Worked With
March 02, 2020
Everyone was great helped alot . Tried to get the best for me. I would always go to them for anything. Their the best!! Thank you for me. I would always go to them for anything. Their the best!! Thank you More
by SNOWFLAKE1956
Employees Worked With
Other Employees :
And also the receptionists very professional. , John White, Allison Anaya
February 27, 2020
Everyone is very sweet at Otto and enjoy going there for my service. They make sure you are comfortable at all times. Thank you much. my service. They make sure you are comfortable at all times. Thank you much. More
by JOHNNIEW323
Employees Worked With
February 26, 2020
You know they care about their customers by the way they interact with them and treat them fairly. It makes your service experience a pleasant one. interact with them and treat them fairly. It makes your service experience a pleasant one. More
by Linda K.
