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Otto Cadillac
Albany, NY
2,018 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,018 reviews
January 08, 2021
Lacks the knowledge needed to be a genuine and trustworthy salesman. Misleads you through the process only to completely change the details of the deal the day your scheduled to pick up your new v trustworthy salesman. Misleads you through the process only to completely change the details of the deal the day your scheduled to pick up your new vehicle. Then blames it on ‘miscommunication’. Absolutely would not recommend. More
by Tkh08113
January 08, 2021
Bill and Allison are the best. Scheduling with her was a breeze. Bill kept me informed . He's a real pro and friendly as well. breeze. Bill kept me informed . He's a real pro and friendly as well. More
by RITJ
Verified CustomerJanuary 07, 2021
Great service, great coffee, great water, great show room. Always bring my car there for service. will buy my next car there when I am ready room. Always bring my car there for service. will buy my next car there when I am ready More
by frankb127
January 01, 2021
Nothing has changed since we bought our first Cadillac at Ottos many years ago ( this new beauty was our sixth) The staff is still Knowledgeable Professional Courteous And Very patient (Espec at Ottos many years ago ( this new beauty was our sixth) The staff is still Knowledgeable Professional Courteous And Very patient (Especially Steve Lemon) Can’t wait for our 7th Joe & Chris Rao More
by RAOJC
January 01, 2021
Impeccable service! The day went so smooth, Meghan and Ian were amazing. I will definitely be doing business here in the future because of them ! Ian were amazing. I will definitely be doing business here in the future because of them ! More
by lindsaymarie721
December 31, 2020
Service department is best in area . Bill is courteous and gives terrific customer service . I was in and out in no time . Keep up the excellent service! and gives terrific customer service . I was in and out in no time . Keep up the excellent service! More
by GGREENBERG21
Employees Worked With
December 31, 2020
Declan did a great job In puting everything together. Very efficient , polite and courteous. Your facility is immaculate. Love the 57 Caddy in the lobby. See you scheduled service. Very efficient , polite and courteous. Your facility is immaculate. Love the 57 Caddy in the lobby. See you scheduled service. More
by JKF0
December 26, 2020
Declan and the Otto team were great to work with. They worked hard to find me the car I was looking for, deliver it in the tight timeframe I needed and gave me a great price. Top notch customer service! worked hard to find me the car I was looking for, deliver it in the tight timeframe I needed and gave me a great price. Top notch customer service! More
by rpkinley
December 22, 2020
Easy to deal with, was in and out quickly even though there was lots of paper work. Had to reschedule pickup by only 3 hours due to the nor-easter that blew thru the day before. there was lots of paper work. Had to reschedule pickup by only 3 hours due to the nor-easter that blew thru the day before. More
by DERNST2
December 18, 2020
We are very satisfied with service and Sales, we have always been treated with respect. It would complete the above average sales, (Ian is wonderful to work with) if there was more room for negotiations. always been treated with respect. It would complete the above average sales, (Ian is wonderful to work with) if there was more room for negotiations. More
by SARRATORIF
