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Otto Cadillac

Albany, NY

4.8
2,557 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,557 reviews

March 05, 2026

Excellent, very helpful, accommodating and thorough. I have a busy schedule generally, I was glad to learn service was available on the weekends. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 05, 2026

Always very helpful Always helpful and polite. Has a can do attitude when it comes asking questions. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 05, 2026

Quick, excellent and understanding of the issue and what needed to be done. Was very accommodating. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
March 04, 2026

Everyone is always super friendly and super helpful, always ready to answer. Any questions! The mechanics diagnose everything quickly and always get me out on the road in a short amount of time! More

by dmadden644
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2026

Everyone was very professional and knowledgeable. This was by far the best sales experience I have ever had. Highly recommend. More

by KRAMOS120157
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kenneally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Otto Cadillac responded

Thank you for the stellar review! We're thrilled to hear it was a smooth process. See you again at Otto Cadillac! Safe travels!

March 03, 2026

Absolutely excellent in all aspects of my appointment! Everyone was professional, courteous, knowledgeable, and punctual More

by reginagapcz
Recommend Dealer
Yes
Employees Worked With
Bill.
Mar 04, 2026 -

Otto Cadillac responded

Thank you for your kind words about our team here at Otto Cadillac! We truly appreciate your feedback, and we hope to see you again down the road. Safe travels!

March 03, 2026

Cordial staff and services rendered were well done. I would return. The appointment was easy to make. More

by AlbanyGary1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Mar 04, 2026 -

Otto Cadillac responded

Thank you for sharing your positive feedback about our team here at Otto Cadillac. We are grateful for your business and look forward to welcoming you back in the future. Safe travels!

March 02, 2026

Service staff takes good care of me and my vehicle and techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. More

by billpaquette.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2026 -

Otto Cadillac responded

We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.

March 02, 2026

Always have had excellent service when at Otto, they also have a pleasant and knowledgeable staff all around ! Thank You More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2026 -

Otto Cadillac responded

Hi Dave, thank you for the great review of our team at Otto Cadillac! We look forward to seeing you next time! Take care!

March 02, 2026

Very pleased with how easy to make an appointment quickly taken in for service. Informed all the time. And then nice clean car right at front door when finished More

by kgritzuk
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 03, 2026 -

Otto Cadillac responded

We're happy to hear you had such a seamless experience at Otto Cadillac! Thank you for your feedback, see you next time!

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