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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,465 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,465 reviews

January 17, 2026

Overall, it was a pretty good experience. I do not sense I got a great deal, and they did not offer me much for my trade. The used car I bought had to go back to have an issue fixed a few d More

by LLBeanR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback with us. We're glad to hear that Dan and Ryan took good care of you, but we apologize for any discomfort caused by the lack of acknowledgment from our sales manager. Your satisfaction is important to us, and we appreciate your suggestions on how we can improve our customer service in the future. If there's anything else you'd like to discuss or if you have further concerns, please don't hesitate to reach out. Thank you, Meghan Serrell - General Manager - 518-869-5000

January 17, 2026

Thanks Ian and Mike for Making the experience easy and painless . We appreciate the professional courtesy More

by ben@bamauto.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your experience with Ian and Mike. We wish you safe travels ahead, Ben!

January 17, 2026

Steve Lemon is the best salesman. He went out of his way to find the perfect car for us. This is the 10th car we've gotten through Steve. More

by amalindell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony a tech helped get us set up.
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Jan 19, 2026 -

Otto Cadillac responded

Thank you for sharing your love for Steve! Your business is important to us, and we can't wait to work with you again at Otto Cadillac. Have a great day!

January 17, 2026

Service was good. They completed the work on time. The loaner car was clean and was ready when I arrived. Good job More

by JGRIZZO
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 19, 2026 -

Otto Cadillac responded

We're happy everything went smoothly! Thank you for choosing Otto Cadillac and sharing your positive feedback. We hope to work with you again down the road!

January 16, 2026

Otto Cadillac has a wonderful receptionist who was pleasant and helpful every time I spoke with her. Beverly put me in touch with Dan, who listened to what I was looking for. I actually left that da More

by k2dcooper
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2026 -

Otto Cadillac responded

Thank you for sharing your experience with our team! It's awesome to hear Dan, Beverly, and the rest of our team were so helpful. Drive safely in your new ride, and we hope to see you again at Otto Cadillac!

January 15, 2026

Everything went smoothly and work was completed in a timely manner. Overall very positive experience More

by JMCCAGG8208
Recommend Dealer
Yes
Employees Worked With
Bill M
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Jan 16, 2026 -

Otto Cadillac responded

Great to hear everything went smoothly and the work was completed on time! We appreciate your positive feedback at Otto Cadillac.

January 15, 2026

Everything went smoothly and work was completed in a timely manner. Overall very positive experience More

by JMCCAGG8208
Recommend Dealer
Yes
Employees Worked With
Bill M
Report | Print
Jan 16, 2026 -

Otto Cadillac responded

Thank you for your kind review! We’re glad to hear everything went smoothly and that you had a positive experience. We truly appreciate your support at Otto Cadillac.

January 14, 2026

Fast, friendly and thorough service. I was kept updated on issues and progress and was in & out in a timely manner. More

by kellyanne0929
Recommend Dealer
Yes
Employees Worked With
Bill
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Jan 15, 2026 -

Otto Cadillac responded

Thank you for the feedback, Kelly! We’re happy to hear you had such a positive and efficient experience at Otto Cadillac. See you next time!

January 14, 2026

We have bought 3 cars there now they are great people to work with and do business with and the cars they have are second to none the dealerships are clean and friendly and definitely will go back when we n More

by pierre97munk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kenneally
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Otto Cadillac responded

Thank you for your continued trust and support! We're thrilled to hear about your positive experiences with Otto Cadillac. We look forward to assisting you again, Pierre!

January 14, 2026

I just wished you accepted my Zurick warranty (Purchased from Depaula Mazda). I Had to have the dealership I purchased my vehicle from to bring the vehicle in for me. It made the process longer. But it got More

by dcarrington98
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Jan 15, 2026 -

Otto Cadillac responded

Thank you for your patience and understanding. We will discuss your feedback with our team to ensure we're all on the same page going forward. If you have any questions about your auto care needs, please reach out to us at Otto Cadillac!

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