Open Road of Bridgewater

Worst Dealership I have been to. Extra fees with a Mercedes? First off the dealership presentation is horrible. Its crammed with a ton of cars and very little walking room and the desks are slammed in the corner First off the dealership presentation is horrible. Its crammed with a ton of cars and very little walking room and the desks are slammed in the corner. I had a very uncomfortable experience because I had light blinding my eye from their lack of shades and the inability to move anywhere else. Second I was told on the email I would be speaking to one person and got there and they found one random person who was available for me as if I was not already emailing the person. The deal went normal as usual as I presumed and we agreed upon fees and prices and monthly. The salesmen did a lot of gibberish on a paper to make it confusing to how clear the deal is, went back a few times back and forth with the manager and my dad agreed on a price. I would have gone for a better price but I am not going to fight my dad on it. I made it clear ALL FEES are included on the down payment alongside first payment. My dad signs the paperwork a few days later and the car is picked up. My mother goes to the dealership to pick up the license plates and boom, theres a FEE. "The estimated DMV license plate pick up fee" that I have never seen anywhere. My mother paid it not knowing any better and I find out at home and am furious. I literally bought my Audi a few weeks ago and did not even remotely have to deal with that. All fees paid up front. Both luxury german cars. Both of the same price. But OPEN ROAD MERCEDES has to do shady things in a shady building. Extra tidbits: The salesman Rafail dodges your phone calls, forgets to call you, coerces a review with money bribe I was so sickened by this. Rafail does not know anything besides what the computer shows him, doesn't know the car, doesnt know the features, doesnt know the mercedes oil change programs or anything. Asked him all these questions whatever you can find online thats your xxxx answer. Worst salesman ever. I contacted the manager at the office and he was no help. Rafail could not even explain to me what the fee was or when it was agreed upon. I told him we agreed in the deal and he acknowledged that but said its "policy" for what? Stealing? Disgusting. Can't wait to return the car and never shop here agian or tell anyone to for that matter. TLDR; Rude, Dirty crowded place, offers "great deals" just to cram in fees anywhere, and they dodge your calls once your out the door. No courtesy calls, no educational experience for your car. Please don't take an elderly person here, they will con them and leave them alone with an expensive piece of junk they don't know how to use. More

Worst service ever . Warranty in new car very bad . Jesica try her best .but I believe is the Manager of the service is the worst . Jesica try her best .but I believe is the Manager of the service is the worst . More

Very Positive Experience Met with Ralph Casbarro to buy a new Mercedes SUV. Ralph was very helpful and answered the questions I had in a professional way. It was a pleasure Met with Ralph Casbarro to buy a new Mercedes SUV. Ralph was very helpful and answered the questions I had in a professional way. It was a pleasure working with him. Carole S. More

BEST EXPERIENCE Hands down Went in for my vehicle. Met Ralph Casbarro. He gave me a tour of the dealership and made me feel as if I was the only person that matter. Highly reco Went in for my vehicle. Met Ralph Casbarro. He gave me a tour of the dealership and made me feel as if I was the only person that matter. Highly recommend. He's very knowledgeable, and personable! More

Positive experience with three good dealer personnel I purchased a 2016 CPO C-300. Overall the experience was pleasant (though I'm not a fan of car purchase in general). The salesman (Henry) was very fr I purchased a 2016 CPO C-300. Overall the experience was pleasant (though I'm not a fan of car purchase in general). The salesman (Henry) was very friendly and helpful throughout. All three staff I worked with (Henry, Mike, Hassan) were friendly, informative, and professional. The dealership is farther away than I'd like, but that's not their fault! I have no experience with their Service Dept. I was satisfied with the final price I paid, with two lesser comments: I was a bit disappointed with the trade-in I received, especially since their website says "we pay Top Dollar for your car"; and I think their Doc Fee is ridiculous (and I told them so), especially compared to the competition. But I'm sure it's not their (these three) decision. I had a good experience in my purchase, and I would work with any of these three gentlemen (Henry, Mike, Hassan) again. More

Untrustworthy Slammed us with extra costs at the end when signing lease and won’t return calls to discuss. very poor Mercedes dealer. Don’t go there. Slammed us with extra costs at the end when signing lease and won’t return calls to discuss. very poor Mercedes dealer. Don’t go there. More

Unfortunate Experience I received a letter from Open Road regarding turning in my car early....so I went to the dealer and my sales rep Marlon helped me....He was very pleas I received a letter from Open Road regarding turning in my car early....so I went to the dealer and my sales rep Marlon helped me....He was very pleasant...we test drove cars...the normal drill....the car I wanted wasn't on their lot and had to come from the port.....Marlon brought over Isaac....we worked costs...but...the deal went out the window when Isaac said I had to take the car when it arrived....I indicated that I would never by a car sight unseen....and while I understand once you take possession of the car you have to keep it on your books....so I said if I didn't like the car could I at lease pick a different car....Isaac went to check and the answer was no....So I had to leave. I ended up at another dealer who said they would never force someone to take a car so they would get the car. Marlon was sending me texts to see if I made a decision and I was clear that the only reason I didn't buy from him was the fact I HAD to take that car. When I told him I ended up purchasing the vehicle from another dealer he sent me a text that was less than pleasant....he was annoyed that he spent so much time with me and I didn't purchase.....it was almost accusatory as though I did something wrong and wasted his time....THIS IS HIS JOB!!! I know he is new but his text was less than pleasant....I'm sure there are plenty of people who come in and don't buy anything. In any case, I suggest that you change your policy where a person is stuck taking a car they haven't seen....I would gladly have purchased from you except for this stipulation. More

Sales team ignored us We visited the showroom to learn about the GLC SUV and were directed to take a look around while we waited for a salesperson. Although several salespe We visited the showroom to learn about the GLC SUV and were directed to take a look around while we waited for a salesperson. Although several salespeople were sitting around and chatting, not a single one offered to help us. After 20 minutes, we left. More

Great Experience, Excellent Customer Service Our salesperson, Keith Rasmussen and the Sales Manager, Isaac Morgan were extremely knowledgeable, personable and professional. They both took the ti Our salesperson, Keith Rasmussen and the Sales Manager, Isaac Morgan were extremely knowledgeable, personable and professional. They both took the time to understand our needs and budget. I would highly recommend this dealership. An overall excellent experience. More

Nasty GM and incompetent sales team This store is totally unprofessional. Mr. Tredesco (GM) telephoned me about trying to purchase a vehicle without paying taxes. He said I told you I This store is totally unprofessional. Mr. Tredesco (GM) telephoned me about trying to purchase a vehicle without paying taxes. He said I told you I was from NC then switched to SC and didn't want to pay tax. He is wrong and you are wrong. I sent you my husband's information and your (his) is not correct. SC pay up to $500 for auto sales tax and that's what I told you. I will placing this complaint in a number of places because I think Mike Tredesco is a rude and nasty man. More