Open Road of Bridgewater

Amazing Experience I had an amazing experience, wonderful treatment and great follow through with my recent purchase at Open Road of Bridgewater. My sales guy, John Sul I had an amazing experience, wonderful treatment and great follow through with my recent purchase at Open Road of Bridgewater. My sales guy, John Sulano was extremely helpful!!! And I ultimately left with a beautiful Black SL550 which is exactly what I wanted. Overall my experience over the past few years with this dealership and service department has been an extremely wonderful experience. I will be a Mercedes girl for life! More

Absolute Crooks and thieves. I should have trust the words of the first dealer i went to Ray Catena. He told me "beware of the dealership". I bought what i thought was a MBCPO. But it failed in every as words of the first dealer i went to Ray Catena. He told me "beware of the dealership". I bought what i thought was a MBCPO. But it failed in every aspect. I told them a few things needed to be corrected before i closed the deal. They said they would have it all fix the next day by 4:00. I went to pick the car up but most of the issues were not corrected. The said they would schedule an appointment to bring it in. That in itself was a hassle to get completed. It took a call to the sales manager Mike Silva. We'll get back to that crook. I took the car to get the windows tinted, the guy calls me and tell me that it had be tinted before but they never cleaned of the glue. That was Openroad, who did that. so after having the car 3 days i had to pull the car out of garage, i found oil on my floor. Now this is all adding up to a rip off. I then took the car to a reputable mechanic my wife worked for. He explained i had 2 oil leaks and cracked under carrage pan. Also the applied glue to try to stop a leak. he also told me they never serviced the car, no oil change or any filters. I tried calling to to talk to this Mike Siva Thief. he wouldn't return any calls, i then posted a bed review on Facebook. I the get a call back. He then proceeds to threaten me over the phone, that i have to remove the review. I told him he owned the review and it was staying on there. then he tells me I need to get an attorney to get anything done with the car. More

WORST EXPERIENCE EVER! Liars, thieves and crooks! BUYERS BEWARE they will not hold their part of the deal. I will never purchase another car from here! BEWARE they will not hold their part of the deal. I will never purchase another car from here! More

First, I am in CA, but they had a PreOwned Toyota Sequoia that was exactly what I wanted. I called and got Josuez (sp?) and lets just say if I had to deal with him I wouldn’t have bought the car. So, I went that was exactly what I wanted. I called and got Josuez (sp?) and lets just say if I had to deal with him I wouldn’t have bought the car. So, I went around him and asked if they had any female salespeople, and that’s how Lisa came into the picture. She’s fairly new, but she was fantastic to work with. Her communication was awesome. Mike Silva, also very helpful. I won’t think twice about reaching out to Lisa in the future when I need another car. More

Nice people but wasted my time I had driven well out of my way to visit this dealership, twice, because they told me they could make a competitive offer for my trade in, however upo I had driven well out of my way to visit this dealership, twice, because they told me they could make a competitive offer for my trade in, however upon arrival they ultimately low balled me, by almost $2K less then wholesale, and refused to even match the offers of other reputable dealers. In addition, they refused to negotiate the purchase price of their used CPO inventory, the salesmen's quote was he could "move $0" on his buy price. They told me ownership recently changed and while my salesmen was friendly enough, ultimately their business practices suggest they are still looking for uneducated buyers and trying to make margin on both ends of a deal. More

Disgusting customer service I would never recommend this dealership. At start, when I walked in, no one seemed to notice my friend and I. Walmart has better customer service than I would never recommend this dealership. At start, when I walked in, no one seemed to notice my friend and I. Walmart has better customer service than this stupid incompetent dealership. Mike Silva was the sales manager and he has highly disappointed me in the customer service that was provided to me. The manager refused to negotiate on this prices. Actually, he even refused to come out to even speak with us. I went there 3 times to talk to him and every single time, he was "on the phone" or "away in a meeting". However, I came out and saw him standing next to another employee having a casual conversation. I have bought many benz vehicles and currently own many. I was treated as if I did not have any knowledge about cars nor had the money to purchase one. I felt so out of place and was at discomfort. I wanted to go to a BMW dealer because I have always gotten a better service there. I have never been so disgusted in customer service before today. I hope no one else have to go through what I had to go through. Please do not waste your time at this dealership. More

GREATEST SERVICE I'VE EVER RECIEVED PURCHASING A CAR WENT TO THIS DEALERSHIP NOT EXPECTING TO PURCHASE A VEHICLE AND THINKING I MIGHT NOT BE ABLE TO POSSIBLY AFFORD THE VEHICLE, AND MIKE SILVA AND JOHN S WENT TO THIS DEALERSHIP NOT EXPECTING TO PURCHASE A VEHICLE AND THINKING I MIGHT NOT BE ABLE TO POSSIBLY AFFORD THE VEHICLE, AND MIKE SILVA AND JOHN SULANO PROVIDED STELLAR SERVICE AND WERE ABLE TO PUT ME IN THE VEHICLE I CAME FOR. THEY GUIDED ME EVERY STEP OF THE WAY, 100% HONEST AND UPFRONT AND WENT ABOVE AND BEYOND WHAT THEY NEEDED TO TO MAKE THE DEAL HAPPEN FOR ME. I WOULD STRONGLY SUGGEST FOR ANYONE LOOKING TO PURCHASE A VEHICLE TO STOP BY AND ASK FOR EITHER MIKE OR JOHN YOU WONT REGRET IT! More

The most dishonest dealership I have been to I bought a new Mercedes a couple months ago from this dealership, and the deal was closed with an agreed upon price including all fees. First, i was t I bought a new Mercedes a couple months ago from this dealership, and the deal was closed with an agreed upon price including all fees. First, i was told I would receive my license plate in a couple weeks, but nothing happened until my temporary plate expired. I made many phone calls, typically, they passed you around and resolved nothing, and no one seemed knowing exactly what was going on. Finally, after a long expiration of my temporary plate, one day I got a call from my salesperson telling me my license plate arrived at the dealership but I had to pay extra money to have it. It was the most ridiculous and dishonest thing I have ever experienced with a car dealership, ripping off a customer when he needs help!! Again, this extra charge occurred after the deal was closed and everything was paid as agreed. Not recommend to work with this dealership, and take extreme caution every step when you happen to be there. More

Ralph C. Is very honest and knowledgeable and will help you through the car buying experience making the process easy to understand. I have to postpone my buying decision right now but would go through Ral you through the car buying experience making the process easy to understand. I have to postpone my buying decision right now but would go through Ralph in ghe future. More

BEST Dealer EVER!!!! Recently single, I decided to purchase a new Mercedes for myself. I went to a dealership in Edison first, but the salesman kept asking about "what my Recently single, I decided to purchase a new Mercedes for myself. I went to a dealership in Edison first, but the salesman kept asking about "what my husband would think" A friend suggested I go to Open Road. I was immediately greeted by Ralph-a complete professional! He spoke to me-not AT me. Carefully, he explained every question I had and made me feel like I was the only person in the room. If you want to be treated by a professional-go to Open Road of Bridgwater and ask for Ralph!!! More