Open Road Mazda of Morristown

Horrible, Rude Car Buying Experience I went to the dealer yesterday (05/14/2016) and had a very negative experience. Upon walking into the dealership, I was greeted by no one... which I f I went to the dealer yesterday (05/14/2016) and had a very negative experience. Upon walking into the dealership, I was greeted by no one... which I find very strange. Since this is a car dealership, you would think that someone would approach you. After waiting several minutes, the sales manager came over and talked to me. He asked what I was interested in, which I told him was a mazda 3 hatchback. He sent over one of his sales guy. After greeting the sales guy, he brought up a car and we went on a ride in the car. It was the most awkward ride in a car that I have had in my life. The sales guy said one word on the entire ride "it's my first day here today and I don't know much" and that was it. He didn't tell me anything about the car on the ride. After the ride was over, we went back into the dealership. I asked some questions about different wheel styles, which he was not able to answer. He referred me back to the sales manager. This is where things started going went way south, as if they were not already heading in that direction. The sales manager explained what wheels were available, with which models. I took a look at another model. I then asked the salesman for his business card, as I was not yet ready to pull the trigger on the car. He didn't know what to do, he referred me again to the sales manager. I asked the sales manager for a business card, he said hold on and walked away. I stood there waiting for several minutes, as I watched the sales manager up at the main counter joking with his co-workers. Needless to say, he never did bring me that business card. I walked out of the dealership with a sour taste in my mouth and will never recommend this dealership to anyone I know. I ended up buying a different brand car elsewhere. More

Beware!!! Please be very careful when dealing with these guys. They are really smart and know how to trick you. Make sure to check for all hidden cost before Please be very careful when dealing with these guys. They are really smart and know how to trick you. Make sure to check for all hidden cost before agreeing to any deal, as they won't disclose it until the very last minute when the Finance guy sits with you to discuss the actual final numbers. The way they work is like any other dealership, the deal is divided into 2 stages - Stage 1: a sales representative will negotiate the deal with you and make you believe that he is giving you a very good discount and you won't get a better deal anywhere in the market. Once you agree to the deal, they will start doing the paperwork and towards the end will introduce you to a Financing representative. Stage 2: the Financing representative will show you a completely different number with multiple fees and charges added that were not disclosed to you before, which ultimately takes the sale price to the price at which they actually want to sell the car. At that point you will be left with no option but to agree to whatever ridiculous charges they add to your agreed number. But i will suggest that don't let them to make a fool of yourself and walk out of the deal right away. This was an eye-opener for me and want you guys to be mentally prepared for surprises. More

My great experience with OpenRoadMazda of Morristown I recently went to Open Road Mazda of Morristown to just "look at the new cars", I was not ready to purchase yet. However, my experience with their I recently went to Open Road Mazda of Morristown to just "look at the new cars", I was not ready to purchase yet. However, my experience with their sales staff I dealt with as well as GM Justin Patel was so impressive and enjoyable, that I decided to purchase car that day - which is not usually my style. I loved how professional and extremely warm all the staff was. I love my new car as well, and will definitely recommend this dealer to anyone I know. I will also come back soon and purchase another vehicle from them soon for my teenage kids. I have not had better car experience yet-they are truly amazing!!!! Suzana More

Great staff and place to go for a new or use car I purchased a 2014 cx-5 got it for a great price the salesman and staff were great and helpful. The warenteees that came with the car were free and pa I purchased a 2014 cx-5 got it for a great price the salesman and staff were great and helpful. The warenteees that came with the car were free and part of the certified pre owned package and the dealership fees were minumal. More

Mid-Life Purchase I recently purchased A Mazda from Open Road in Morristown. The customer service was exceptional. Carlos Silva answered all my questions in a professi I recently purchased A Mazda from Open Road in Morristown. The customer service was exceptional. Carlos Silva answered all my questions in a professional yet friendly manner. Justin Patel added his expertise and knowledge of the vehicle. Finally Mike Mago and I were able to negotiate a deal that didn't leave me feeling taken advantage of. This was my second purchase from Open Road and I look forward to doing business with them in the future. More

The best dealer experience I ever had! We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information about th We just picked up a brand new CX-3 Touring from Open Road Mazda in Morristown, NJ. Throughout the process I received the complete information about the model and choices. Nobody tried to rush me or convince me on something that I don't need. This is a small showroom where they spend the time with you in a relaxed atmosphere. In a couple of hours we drove home with our new red beauty and again I spent my money with pleasure. Great management - Justin and superior sales people - Michael! More

Terrible Buying Experience - go to a different dealer. Really poor experience. Very friendly until negotiating price of the car. Mike, the manager shook hands on negotiated price of the car, then presented Really poor experience. Very friendly until negotiating price of the car. Mike, the manager shook hands on negotiated price of the car, then presented a contract with nearly $1600.00 in additional fees (not including any sales tax). As an example they listed "window etching" and refused to take it off the contract (the windows were not etched!). Several other hand written fees as well. Evidently, you are required to negotiate and shake hands twice at Mazda of Morristown! I walked out. Ended up purchasing from another Mazda dealer (dealer fees were ~$400.00). More

Best car buying experience My salesperson, Amr Elsayed made this the best experience in my many years of buying cars.. He was informative, helpful beyond expectations, and made My salesperson, Amr Elsayed made this the best experience in my many years of buying cars.. He was informative, helpful beyond expectations, and made the whole buying process easy and run smoothly. He went out of his way to help change the car ownership late in the process. His professional behavior was also continued by everyone we had contact with at Open Road Mazda of Morristown. More

Best salesperson - Clark Olver While spending a very long time searching for the best car for me, I met many salesmen at many dealerships, none of whom came even close to Clark. He While spending a very long time searching for the best car for me, I met many salesmen at many dealerships, none of whom came even close to Clark. He was not only well informed about the Mazdas he sells, but also about the competition and was able to give me specific pro/con comparisons. He was even able to alert me to a new model, not yet released, that he thought might be just what I was looking for if I was able to wait. I particularly appreciated the emails he sent with links to published reviews and ratings. As it turned out, I did not choose Mazda, but if that is the car for you, you won't find a more professional or knowledgeable salesperson than Clark Olver. More

Avoid at all costs This was the third Mazda dealer I went to while shopping for my CX-3. Let's just say it was a waste of my time. If you're willing to shop at a plac This was the third Mazda dealer I went to while shopping for my CX-3. Let's just say it was a waste of my time. If you're willing to shop at a place that "doesn't accept personal checks", this may be for you. But be prepared to be treated in a condescending manner and followed out if you fell the need to take some time to think about your options. I had no issues with my salesperson "Susan K.", but unfortunately there were several people in the background calling the shots. Not only were Mike and Carlos extremely high-pressure but rude and threatening as well. Sadly, their behavior affects the salesperson and because of them Susan missed out on a sale. If this was the only place around, I wouldn't have bought a Mazda! More