Open Road Honda

Very good car buying experience Bought Honda Civic Ex-L a week back from open road Honda. Normally car buying is very strainful process, but this time I found it very easy. Carolina Bought Honda Civic Ex-L a week back from open road Honda. Normally car buying is very strainful process, but this time I found it very easy. Carolina gave me a good quote and explained process very politely. Mikhel was very good at explaining all the features and options. In short, very pleasant experience. More

Service Dept I contacted the service dept about a warranty and Ms. Gido was very informative, helpful and polite. I would recommend your service department and w I contacted the service dept about a warranty and Ms. Gido was very informative, helpful and polite. I would recommend your service department and will be back for future service More

Honda CR-V I want this honda CR-V in this color Basque Red Pearl II with smart key and automatic transmission and 2015 i want to make sure if it will be availabl I want this honda CR-V in this color Basque Red Pearl II with smart key and automatic transmission and 2015 i want to make sure if it will be available let me know thank More

it was a painful and frustrating just to get quotes I emailed and asked for quote via email. That was not so successful. I spoke to a rep on the phone after she sent me a base price. I asked for my out I emailed and asked for quote via email. That was not so successful. I spoke to a rep on the phone after she sent me a base price. I asked for my out the door price. I literally had her on the phone with her trying to jedi mind trick telling me they are the best price and trying to get me to say it. I kept saying I don't know please tell me the out the door so I can compare. She refused for over ten minutes, kept arguing with me telling me they asked are the best. She kept saying i want to earn your business to which i said well then give me the orice. Finally she did and they weren't the cheapest. Long story short she convinced me tow send her the better offers, indid. I didn't hear back. Next day I emailed and asked tow be emailed back as she promised she would after talking to her manager. She called instead of emailing me, and told me they are cheaper, I said no your not. She insisted she was but when I asked her how she said that's what her manager said and he will call me. Well four hours later he didnt. I emailed and to which they had another salesman call me and trying to sell me again. In the end I don't trust them if they can't even follow up to 'earn' my business. More

Worst sales representative ever !!! We went to the showroom with an appointment to look for a new civic and Honda Accord for a friend and there came the sales representative, Andy Zhang. We went to the showroom with an appointment to look for a new civic and Honda Accord for a friend and there came the sales representative, Andy Zhang. He asked which car were we looking for and we told him we are yet to decide but we are interested in the new civic. He told us about the price and trust me just the price and not the variations available in the model. When we asked for variations, the only question he asked was do you want turbo engine? Sure, every Tom Dick and Harry knows what's the difference between a turbo engine and a regular one? Isn't it the duty of the representative to tell the customer what's the difference and how to go about it ???? And then we asked if we can see the car and he said its outside. He escorted us out and showed the parked car, without getting the cars key. Forget about the test drive, Did he expect us to just look at the exterior and not the interior? And we again asked if we can see the interior and text drive the vehicle once and then he headed inside to get the keys. All he did was instructing the one test driving to turn left or right and he spoke nothing about the car's featured at all. Once we headed inside and asked him for the price quote, he took a minute and on a piece of paper he wrote ex = sensing = $22875. And nothing else. We asked him if we could get a quote for Honda Accord too and in a really loud voice he said "sir, you first need to decide on which one,". We totally lost it then, i just said you can't tell us to decide on a vehicle le when we are here looking for our options. That's no way a sales representative e gets to behave with the customers who come by to see a car. Honda is supposed to have really good representatives around but I don't know how we came across Andy Zhang at Open Road Honda, Edison NJ. This has been my worst experience ever and I'm gonna tell everyone I know about my experience. Sorry Mr.Zhang but you disappointed us to to the core. More

Sales Rep Randy told me that their Ads lie I wanted to trade in my Mini Van to lease a new Honda pilot. we couldn't find common ground on trade-in value and end up leaving empty handed. But Ope I wanted to trade in my Mini Van to lease a new Honda pilot. we couldn't find common ground on trade-in value and end up leaving empty handed. But Open Road Honda girl named Carolina kept on calling me, she kept on trying to convince me to come back again. One time she said she have spoken to her manager and he is willing to offer the trade in price, so i agreed to come in again. When i reached there, I was greeted by their sales Rep and I started the process with that sales Rep. they had promotion on site saying $995 down + fees and Taxes. I did my research and was prepared to pay MV, Docs, bank and acquisition fee, final price due on leasing $2800+. and that what they offered me on my first visit when they tried to low value my Van. Open road Honda site still shows that promotion, but sales Rep Randy told me that their AD is a lie, He presented me with all the costs associated with leasing (it had a bunch of made up services, but required). Which was totaling in $4100+Taxes+first month payment. They just want you to visit their dealership, they will not owner any deal offered you on phone. Beware! check all the values around before going to this place. More

Bait and Switch- Never deal with them I would never recommend this Honda dealership. They agree to different terms and price over the phone and then disagree when you visit them. Gave me a I would never recommend this Honda dealership. They agree to different terms and price over the phone and then disagree when you visit them. Gave me a price over the phone and then said it doesn't include any taxes and fees. I clearly asked if this price includes everything, i.e. out the door price. So, they just want to get you there and waste your time. More

YONG SHIN I HAVE A VERY EXPERIENCE WITH MR.YONG SHIN BUY A NEW 2016 HONDA ACCORD LX FOR WIFE THE SHE LOVE IT.I REFERRAL TO ANY OF FRIENDS. I HAVE A VERY EXPERIENCE WITH MR.YONG SHIN BUY A NEW 2016 HONDA ACCORD LX FOR WIFE THE SHE LOVE IT.I REFERRAL TO ANY OF FRIENDS. More

Great deal Walked in for a 2015 Accord with a writtem quote from other dealer. They "almost" matched that to a 2016 same model ! Mikel kalil was my sales guy, Walked in for a 2015 Accord with a writtem quote from other dealer. They "almost" matched that to a 2016 same model ! Mikel kalil was my sales guy,no pressure, very amicable and worked out a great deal. Even when we were almost walking out, no rage or "why dont you" or tricks. Pleasurable experience. Highly recommend More

Bad salespeople in the pre- certified dept I had a very bad experience with to salesman Ray and Sam. Beware of these to. Very bad attitude with people when you decide not to purchase car. I had a very bad experience with to salesman Ray and Sam. Beware of these to. Very bad attitude with people when you decide not to purchase car. More