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Open Road Acura of East Brunswick
East Brunswick, NJ
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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406 Reviews of Open Road Acura of East Brunswick
September 03, 2012
In all the years and cars I have bought or leased(over 40 years) I never received the excellent work ethics that I received from Anthony Hayfieled. From start to finish Anthony provided to be a freindly and years) I never received the excellent work ethics that I received from Anthony Hayfieled. From start to finish Anthony provided to be a freindly and devoted salesman and an excellent representative for Open Road. He made the process very easy and worked to make the deal be completed on our terms and not on the dealerships. He took time and a hands on approach in describing every detail of how the car works. This was a first for us. I would recommend him highly as well at the Open Road Dealership. More
by mcnyp
Employees Worked With
Anthony Mayfield
September 02, 2012
Our experience was very pleasant! Will recommend to friends and family! The atmosphere was comfortable and nice!! Looking forward to their customer service that I heard is good also. friends and family! The atmosphere was comfortable and nice!! Looking forward to their customer service that I heard is good also. More
by Michelea1273
Employees Worked With
M Young
August 31, 2012
I've purchased four vechicles from this dealership; sales and service are tops. I would recommend this dealership to my friends and family. I'm pround to be part of the Open Road Family. and service are tops. I would recommend this dealership to my friends and family. I'm pround to be part of the Open Road Family. More
by monroedojo
Employees Worked With
Melvin Morales
August 30, 2012
Issue has been resolved by Business Development Manager. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. She was courteous and prompt with the response. Hope the promises hold up. Service area is tidy and loaner cars are clean and available. More
by morbidz
Employees Worked With
Cally Pivano
August 24, 2012
Ordered a few after market additions to my new Acura MDX, made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner made an appointment to have them installed mid week, since the service cannot be completed on a weekend. Received a confirmation call that a loaner car would be available the next day during the service of the vehicle. Next morning, my wife gets a call that states they will not have a loaner available and that she should call back later in the day. She calls back various time and speaks with two indifferent girls in the service dept. After she exhausts their willingness to be helpful she gets a manager on the phone. The manager decides, since the two previous girls did not think of it, to call another car rental agency. They finally locate a vehicle. However, the vehicle was in terrible condition. It had a flat tire and smelled like cigarette smoke. If I purchased a non-luxury vehicle that did not claim to have the best service, I would not have taken this incident so seriously. However, the promise (before the purchase) and the delivery (once they already have my money) of the service was stark and embarrassing. If I could return my car to this dealer I would. Needless to say, I will not be purchasing anymore Acura's, particularly from East Brunswick Open Road Acura. More
by pfisher2
Employees Worked With
Anthony Pinto and Cally
August 20, 2012
The sales associate, Ms Zuckerman was friendly and very helpful. she made the entire process easy and painless. All associates involved were thorough and helful. helpful. she made the entire process easy and painless. All associates involved were thorough and helful. More
by chengj02
Employees Worked With
antonella Zuckerman
August 13, 2012
First impressions speak volumes, whether you're meeting someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in Eas someone at a party, at work or at the car dealership when one drops off their car at the service station. For me, the face of Open Road Acura in East Brunswick is Fortunado. Fortunado's welcoming demeanor, even at seven in the morning, is so appreciated. It was because of his persona that my husband and I bought our third Acura from this dealership this past weekend. More
by dwo2nj
Employees Worked With
Fortunado
August 03, 2012
Great and easy purchasing experience from start to finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt eve finish. Acura makes outstanding automobiles and Open Road Acura had everything I was looking for. I am very pleased with my new MDX and I didnt even have to shop around. More
by ca_ramos
Employees Worked With
Barry Chaskes
August 02, 2012
Absolute waste of time. After negotiating for over an hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're on hour on the price of a TL they appraised my trade in 3000 below other acura dealers. Then they play the finance game where they'll tell you you're only approved for a high rate but when in reality it's alot lower just to bump your monthly payments. They then lower the rate you're actually approved for and raise the price back up because you agreed to the monthly payment. They play nice in the beginning but when you get down to negotiating, they try intimidating you and feed you xx after xx. Ah well, I'll take my 35k elsewhere. More
by MarkL123
Employees Worked With
cally
July 31, 2012
It was wonderful overall experience. Very friendly and helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new helpful stuff. Sale consultant Mrs. Zuckerman gave a great explanation of all features of Acura's vehicles, the differences between last-year and new models,pointed out the quality and luxury for our driving preferences during the driving test. All the paperwork was done very quickly, all of our questions were answered clearly and thoroughly. We would gladly recommend this elite group to our friends for the exceptional services. More
by vasya66
Employees Worked With
Antonella Zuckerman
